Customer reviews from brita.com
Brita - Longlast Replacement Filter
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
206
4 Stars
33
3 Stars
15
2 Stars
13
1 Star
35
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Brita - Longlast Replacement Filter
Customer Rating
2
Tastes great, doesn't last
on November 29, 2023
Posted by: longtimeBritaCust
Water tastes best of any pitcher system I've had. But, the elite filter lasts a month or two--nowhere near the 6 months claim. Within about a month, water filtered through quite slowly. When I called Brita, agent just kept repeating it was either air pockets or too much "sediment" in my water. I don't think so. Other filters--including the old standard Brita filters--have lasted plenty longer. Still, the water tastes excellent.
Pros: convenient, Health Reasons, Great Taste
Response from brita.comBy Alexandrea from The Brita Team, November 30, 2023
Thanks for sharing your kind words about the taste of our filtered water. We're sorry to hear about the performance of our Elite Filter, and we're happy to shed some light on this for you. Common causes of slow filtering include aeration or sediment in tap water and bubbles trapped in the filter. If you haven’t already tried these steps, here are a few suggestions to help improve water flow. Tap the pitcher while there’s water in the reservoir to dislodge any air trapped in the filter. (If you see bubbles float up from the filter, that’s a sign it’s working.) It can also help to remove the filter, then tap it firmly on a solid surface or shake it for a few seconds before re-inserting. In addition, you can try re-rinsing the filter or soaking it submerged in cold water for 15 minutes. While we hope this helps, please don't hesitate to reach out to us at 800-242-7482 using reference number 231130-000206 with any additional questions. We look forward to speaking with you.
Written by a customer while visiting brita.com
Customer Rating
1
Stops Filtering
on November 17, 2023
Posted by: JoeyC
After a short usage, the filter stops filtering and needs to be constantly knocked around to get the air bubbles out.
There is a design flaw with this filter and has a horrible user experience.
Pros: convenient, Easy to Drink, Good Value
Response from brita.comBy Shannon, The Brita Team, November 21, 2023
Thanks for trying our Elite Filter, Joey, and for the chance to assist. We know how frustrating it can be if it's not working properly, and we're sorry for the inconvenience. So we can help you directly, please call us at 800-242-7482. We’re filing your post under reference number 231121-000054. We hope to hear from you soon.
Written by a customer while visiting brita.com
Customer Rating
5
It's easy to use and keep it full so you got water
on October 26, 2023
Posted by: Wayne33
Got the picture, and can really tell the difference in taste. Just don't know if l need the regular filter or the one that you change twice a year??
Pros: Health Reasons
Written by a customer while visiting brita.com
Customer Rating
1
Too expensive.
on October 16, 2023
Posted by: Inflationfigher
Too expensive. Go for other cheaper brands of water filtration systems. Tired of Brita scams
Pros: convenient
Written by a customer while visiting brita.com
Customer Rating
5
on October 9, 2023
Posted by: Cheap Bill 2023
Product is the best we have used. others do NOT the longivity than Brita "EXCELLENT"
Pros: Great for the Environment, Great Taste
Written by a customer while visiting brita.com
Customer Rating
3
Filter replacement
on October 1, 2023
Posted by: COVE
I have a Brita elite and the filter last one month. I have been pricing them and the replacements are expensive!!! I would recommend it but the price of filters????
Pros: Health Reasons, Great for the Environment, Great Taste
Written by a customer while visiting brita.com
Customer Rating
1
Ridiculously SLOW
on September 28, 2023
Posted by: mabear
I am so disappointed. This filter takes 40 minutes to fill! (2 rounds of tap water to get a full picture @ 20 minutes a shot) It's utterly ridiculous and buyers should be warned by Brita so they can be aware BEFORE they purchase this expensive product. I use filtered water to make coffee and set up my machine at night. I have to remember to start earlier just to fill the coffee maker reservoir and then get the picture filled to go back in the fridge. Unbelievable!
Pros: convenient, Health Reasons, Great for the Environment
Response from brita.comBy Alexandrea M, The Brita Team, September 29, 2023
Hi there. We are sorry to hear that you were displeased with the filtering rate of our Elite Filter. Under normal circumstances, it should take no more than 10-15 minutes for the filter to clean a reservoir of water in your pitcher or dispenser. However, if the water contains high levels of air or sediment, it might take longer. We understand your concerns, and we'd like to help you find a solution. Please give us a call at 800-242-7482 and mention reference number 230929-000282. We're eager to assist you.
Written by a customer while visiting brita.com
Customer Rating
1
Do not buy this...does not fit with all putchers
on September 9, 2023
Posted by: Brb27
Shame on Brita. They claim this filter works with all pitchers except Streams. I own an X not a stream. The filter clearly does not fit.
Shameless cash grab by a big corporation. I intend on filing a consumer complaint.
Pros: Health Reasons
Response from brita.comBy Shannon B, The Brita Team, September 11, 2023
We apologize for the inconvenience you've experienced while using our Elite Filter. Our filter is compatible with and designed to fit all Brita Pitchers except for our Stream Systems. To help us resolve this issue, please call 800-242-7482, mentioning the reference number 230911-000848. We look forward to hearing from you.
Written by a customer while visiting brita.com