Customer reviews from brita.com
Brita - Longlast Replacement Filter
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
206
4 Stars
33
3 Stars
15
2 Stars
13
1 Star
35
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Brita - Longlast Replacement Filter
Customer Rating
1
Doesn't fit my standard pitcher. :(
on March 21, 2024
Posted by: Ash321
I have always used standard filters and this wanted to try this. It doesn't fit my pitcher and just sits loose and the water goes in around it. I read that they should fit all pitchers so I'm confused and out of 20+ $$
Pros: convenient, Easy to Drink, Health Reasons, Great for the Environment, Great Taste
Response from brita.comBy Monique from The Brita Team, March 21, 2024
Your frustration is understandable, and we're sorry to hear our Elite Filter didn't fit properly in your pitcher. n order to get a snug fit, first find the groove in your Brita filter and then the notch in the filter cradle. Line up the groove with the notch and press down. The top is slightly malleable so pressing down should ensure a good fit. In the meantime, we want to provide you with a positive experience and ask that you connect with us at 800-242-7482 and mention reference number 240321-000623. Hope to hear from you soon.
Written by a customer while visiting brita.com
Customer Rating
1
Bad Marketing
on March 10, 2024
Posted by: RH2000
Marketing is confusing. Filter that came doesn’t say Elite anywhere on the packaging, rather it says long last.
Response from brita.comBy Monique from The Brita Team, March 12, 2024
We appreciate you sharing your feedback and are sorry the name change of our Longlast Filters didn't reflect on the packaging to be Elite Filters. We understand how disappointing this can be and are here to help. Please connect with us at 800-242-7482 and mention reference number 240312-000129. We look forward to assisting you.
Written by a customer while visiting brita.com
Customer Rating
1
Terrible
on March 5, 2024
Posted by: Yoast
I bought 2 of these filters and after just about 2 weeks they almost completely stop water from running through. At first they are great, but they end up filtering even slower than the regular white filters.
I am very disappointed and upset about this, since these filters are much more expensive than the others.
I thought maybe one was defective, but I started using the second one about a week ago and it is already barely running through anymore. The first one now takes about 3 hours to run through from filling the top once, so half a pitcher. I have only been using it for about 4 weeks!
I am very disappointed and upset about this, since these filters are much more expensive than the others.
I thought maybe one was defective, but I started using the second one about a week ago and it is already barely running through anymore. The first one now takes about 3 hours to run through from filling the top once, so half a pitcher. I have only been using it for about 4 weeks!
Pros: Great for the Environment
Response from brita.comBy Monique from The Brita Team, March 6, 2024
We appreciate you taking the time to share your feedback. It saddens us to hear our Elite Filter didn't work the way it should, and we understand how frustrating this can be. Your satisfaction is important to us and want to ensure that you have a positive experience. Please reach out to us at 800-242-7482 and mention reference number 240306-000097. We hope to hear from you soon.
Written by a customer while visiting brita.com
Customer Rating
2
on February 29, 2024
Posted by: Nina 24
I bought these filters, my problem they filter too fast , water does not stay in the reservoir at all. The lights work, they nearly last for six weeks. Seems to reduce the contaminants like chlorine that I can test with smell.
Pros: Health Reasons
Response from brita.comBy Ashlee from The Brita Team, March 1, 2024
Nina, thank you for trying our Elite Filters. We're sorry to hear they filtered too fast, and we recommend that you make sure the groove in the filter is lined up with the notch inside the reservoir. The filter should fit firmly and not be able to move. So we may further assist, please call us at 800-242-7482 and mention reference number 240301-000798. We hope to hear from you soon.
Written by a customer while visiting brita.com
Customer Rating
5
Removes chlorine taste
on January 7, 2024
Posted by: GmaSlim1
Effectively removes chlorine taste and other contamination and leaves my water very good tasting. 😋
Pros: Great Taste
Written by a customer while visiting brita.com
Customer Rating
5
Great tasting
on January 2, 2024
Posted by: Pandi
I have I guess an older model, like maybe 10 years old
I have stomach problems when I drink water, I think it's from growing up with well water. I can taste the minerals and sometimes it doesn't agree with my stomach but the Brita seems to help my stomach issues
I enjoyed it so much I also bought a soft bottle than a hard bottle
I have stomach problems when I drink water, I think it's from growing up with well water. I can taste the minerals and sometimes it doesn't agree with my stomach but the Brita seems to help my stomach issues
I enjoyed it so much I also bought a soft bottle than a hard bottle
Thank You
Pros: Great for the Environment, Great Taste
Written by a customer while visiting brita.com
Customer Rating
1
Not good at all
on December 27, 2023
Posted by: MatrixMan
The first two order were great! Each were still working fine after 6 months. Ordered 4 more and each has been TERRIBLE!!! These 4 filters have basically stopped filtering after 2-4 weeks. They slow to a trickle for about a week then barely anything drips out after that. Contacted Brita who took all the info including bar codes and manufacturing date but that was it not even a sorry for wasting your money. So either Brita knows they are defective or don't care or both. And the water is not hard. May go back to the original cheaper filter or just go but another brand.
Pros: convenient, Great for the Environment, Great Taste
Response from brita.comBy Alexandrea from The Brita Team, December 28, 2023
Hello there! Thank you for letting us know about the slowness you experienced with our Elite Filter. We apologize for any disappointment caused, and we're committed to ensuring that you have access to great-tasting water. Typically, our filters should take no more than 10 to 15 minutes to filter a reservoir of water in your pitcher or dispenser. However, in rare cases where the water contains high levels of air or sediment, it may take longer. So we can help, please call us at 800-242-7482 with reference number 231228-000319. We look forward to the opportunity to help.
Written by a customer while visiting brita.com
Customer Rating
2
Disappointing
on December 10, 2023
Posted by: H2ODranks
We began using this filter 24 days ago in an effort to increase the quality of our water given the recent lawsuit against the company. We fill our pitcher regularly throughout the day. At first the filter was running through quickly, now it is so slow--a couple of drips every now and then. It takes forever to fill the pitcher now, hours. I doubt our filter will last the month. 6 months seems like an impossibility. Given the price and what it was advertised as, I would not purchase this filter again.
Pros: Health Reasons
Response from brita.comBy Alexandrea from The Brita Team, December 12, 2023
Thanks for connecting with us, and we're sorry to learn about the performance of our Elite Filter. Common causes include aeration, sediment in tap water, and bubbles trapped in the filter. If you haven’t already tried these steps, here are a few suggestions to help improve water flow. Tap the pitcher while there’s water in the reservoir to dislodge any air trapped in the filter. (If you see bubbles float up from the filter, that’s a sign it’s working.) It can also help to remove the filter, then tap it firmly on a solid surface or shake it for a few seconds before re-inserting. In addition, you can try re-rinsing the filter or soaking it submerged in cold water for 15 minutes. So we can ensure that you have access to great-tasting hydration, please call us at 800-242-7482 using reference number 231212-000256. We're eager to hear from you.
Written by a customer while visiting brita.com