Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S24 256GB (Unlocked) - Amber Yellow
Average customer rating
4.3
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
76
4 Stars
15
3 Stars
12
2 Stars
7
1 Star
6
85%of customers recommend this product.
(
61 out of
72)
Customer Reviews for Samsung - Refurbished Good - Galaxy S24 256GB (Unlocked) - Amber Yellow
Posted by: Sifer
from California
Expertise:Intermediate
Verified Purchase:Yes
Galaxy Phones haven't let me down!! Awesome Phones!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anne
from Boone, NC
Verified Purchase:Yes
Trading in my Galaxy 7 for the S24 was a big change. If you like lots of techy stuff this is the phone for you. I prefer less techy stuff and am still learning how it all works. Perfect size to fit in my pants pockets or purse. Glad I finally updated my phone to the S24.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
S24 phone is very fast. Good pictures. Battery is alright.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: TRev
from West Point, VA
Expertise:Intermediate
Verified Purchase:Yes
I lost a lot of data from Samsung account. The transfer could be much better. But the phone itself is good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, December 3, 2024
It's great to hear from you, TRev. We always look forward to hearing from our valued customers. We see that you reached out to share your feedback on the Galaxy S24. The Galaxy S24 and S24+ leverages AI across various apps and experiences, including features like AI Zoom for enhanced zoom photography and Generative Edit for editing images. While we’re glad to know you've had a positive experience with your device, we understand you've faced some challenges with data transfer. To back up your Galaxy devices, you can use Samsung Cloud, which securely stores your data, including contacts, messages, and settings, and allows access from any Galaxy device. Please keep in mind that the availability of Samsung Cloud and specific items supported may vary depending on your country and mobile carrier, so we recommend checking the Samsung Cloud app on your device for more information. Also, make sure that your data is backed up on the old device so that you won't lose it. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Yigal
Verified Purchase:Yes
Great longer battery time, great pictures even in darkness,
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and excellent trade in on my Galaxy S9
on November 14, 2024
Posted by: Happy in Ohio
Expertise:Expert
Verified Purchase:Yes
Thanks to an offer, I was able to replace my ailing S9 with a new S24. Setup and transfer went smoothly. Adapting to the new phone has had some challenges, but I am finally getting the settings the way I like.
Value
4
Written by a customer while visiting Samsung US
Posted by: MJMsTech
from Mesa, AZ
Expertise:Expert
Verified Purchase:Yes
Small phone jam packed with great features. I have never liked the huge phones and coming from a S9 to an S24 I was looking for same size and I got it with all the upgrades of the larger models. Couldn't ask for more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: The Engineer
Verified Purchase:Yes
Total disappointment. Buy a different phone. The S24 has a serious firmware bug that prevents the user from answer ANY calls. Calls can only be answered while the phone is unlocked and the Phone App is running which is never the case. I spent all day searching and testing to find a work around for this. You have to set the Vol Up button to answer calls or change it to single tap under Interaction and Dexterity because it is not possible to do a swipe of the green answer icon even though it senses being touched. The average user will never be able to figure this out. Seriously a phone that can't answer calls! Shame on you Samsung.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 11, 2024
Thanks for reaching out to share your experience with the Galaxy S24. We always love hearing from our customers! If you are unable to make calls from your phone, several factors may be at play, such as the SIM card, the device itself, or your account or carrier. To troubleshoot, start by checking if your phone is blocking calls; disable Do Not Disturb mode to ensure calls can reach you and verify that the number or contact isn’t blocked. Next, confirm that your account is in good standing and that your service is active. Inspect your phone for any physical or liquid damage by checking the Liquid Damage Indicator (LDI) on the battery and in the battery compartment; the LDI should be solid white or white with pink or purple Xs. Finally, ensure that the SIM card is correctly installed and undamaged. If needed, contact your carrier for assistance with testing or replacing the SIM card, and if you have another active phone on the same network, consider swapping SIM cards to see if that resolves the situation. Following these steps should help you restore calling functionality. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US