Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S24 256GB (Unlocked) - Amber Yellow
Average customer rating
4.3
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
76
4 Stars
15
3 Stars
12
2 Stars
7
1 Star
6
85%of customers recommend this product.
(
61 out of
72)
Customer Reviews for Samsung - Refurbished Good - Galaxy S24 256GB (Unlocked) - Amber Yellow
Customer Rating
1
Poor camera, no fix in sight.
on June 13, 2024
Posted by: MS2024
I was really excited for this phone. I had an s20 and loved it but it was suffering from burn in, low battery and some apps stopped working.
Unfortunately the s24 is a downgrade from my s20. I never had any issues with my camera on the s20. The s24 camera is so bad!!! The camera can't focus, the pictures are blurry and the post processing makes them even worse! Please make an option to turn off the post processing all the way. Also the photos are too blue and there's too much noise. This phone is too expensive to have pictures worse than previous versions. I wish I would have returned it. I can't wait to get rid of it.
Unfortunately the s24 is a downgrade from my s20. I never had any issues with my camera on the s20. The s24 camera is so bad!!! The camera can't focus, the pictures are blurry and the post processing makes them even worse! Please make an option to turn off the post processing all the way. Also the photos are too blue and there's too much noise. This phone is too expensive to have pictures worse than previous versions. I wish I would have returned it. I can't wait to get rid of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Salutations Ms2024,
Thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography. And the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your Galaxy S24 uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If your photos and videos are still blurry or poorly expose, feel free to check out "Galaxy phone or tablet photos and videos are blurry or dark to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions, do not hesitate to contact Smasung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography. And the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your Galaxy S24 uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If your photos and videos are still blurry or poorly expose, feel free to check out "Galaxy phone or tablet photos and videos are blurry or dark to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions, do not hesitate to contact Smasung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Posted by: Sue R
from Swansea Massachusetts
Verified Purchase:Yes
Awesome Phone and Camera..Fast Speed and Charging..Extremely Happy With My Phine
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mallika
from NewYork, NY
Expertise:Expert
Verified Purchase:Yes
Great phone - Needs to scale down the Samsung ecosystem tightness
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easier To Upgrade A Phone Yourself Than You Know
on June 8, 2024
Posted by: Proud Samsung S24 Owner
from Altamonte Springs, FL
Expertise:Intermediate
Verified Purchase:Yes
Past experience having an upgrade done at a phone store always lost my contacts, pics, and everything else. This upgrade was from an S21 to an S24. This is the second Samsung phone I've upgraded to myself. Only 4 steps: 1) Backup your entire phone to a computer. 2) Transfer all your contacts, pics, settings, etc to your new phone following the instructions. 3) Reset the old phone to factory settings. 4) Enjoy your new Samsung Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great job
on June 8, 2024
Posted by: MEDFRY12
from OKC
Expertise:Expert
The best thing I've ever seen is a little bit of cold
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anon
Verified Purchase:Yes
Easy and fast shipping! Also really good sales! Loving my samsung s24
Written by a customer while visiting Samsung US
Posted by: GUSTAVO
from VENEZUELA
Expertise:Intermediate
Verified Purchase:Yes
Excelente equipo realmente fue una buena decisión cambiarme del movil S22 a S24
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Shannell
from California
Expertise:Intermediate
Verified Purchase:Yes
Im so grateful for this phone, i switched from the zflip3 and this feels sturdier and like it will last longer. I wanted a phone that will last up to 4 years and i hope this is the phone that will do that for me!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US