Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S24 256GB (Unlocked) - Amber Yellow
Average customer rating
4.3 out of 5
4.3
(116 Reviews)
Open Ratings Snapshot
Rating breakdown 116 reviews
5 Stars
76
4 Stars
15
3 Stars
12
2 Stars
7
1 Star
6
85%of customers recommend this product. 
(
61 out of 72
)
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Customer Reviews for Samsung - Refurbished Good - Galaxy S24 256GB (Unlocked) - Amber Yellow
Customer Rating
2 out of 5
2
Can't use.
on August 24, 2024
Posted by: Barbara Maattanen
Expertise:Intermediate
Verified Purchase:Yes
Too small, lacks features. can't return. I only had 15 days according to my information. It is sitting on my desk in the original box. Unused. I am using the S24 Ultra that I ordered later.
Response from Samsung USBy R&R Team, August 24, 2024
We appreciate your candid feedback, Barbara. We see that you reached out to share your experience with the S24. Increase your productivity with Note Assist in Samsung Notes, which allows you to create AI-generated summaries for easy reference later. Transcript Assist eliminates busy work by using AI and Speech-to-Text technology to transcribe, summarize, and translate recordings, giving you more time to focus on important tasks. The Galaxy S24 series enhances search functionality with the intuitive Circle to Search feature powered by Google. By pressing and holding the home button and circling, highlighting, scribbling, or tapping anything on the Galaxy S24 series screen, you can quickly access high-quality search results, whether you're looking to purchase a specific item or researching a trendy hangout spot. Again, your feedback is appreciated as we continue to make improvements. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice but some less feautes than prevoous generatio
on August 11, 2024
Posted by: Stef
Verified Purchase:Yes
Dual sim card has less features than previous version. I'm also missing the possibility to add two physical SIMs.
Battery doesn't seem lasting ling enough
Response from Samsung USBy R&R Team, August 12, 2024
We appreciate you for taking the time to reach out to us, Stef. Your insights are greatly appreciated as we continue to strive for improvements to our products and services. We noticed you were reaching out to let us know about your Galaxy S24. The S24 offers more screen, battery, and processing power. It also comes with QHD+, the highest screen resolution on a Galaxy smartphone. If you are still experiencing shorter battery life, check out the following link for options to help optimize your battery life. If you require any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone stuck and restart for every two days
on August 10, 2024
Posted by: Rayil
from fortmill
Expertise:Expert
Verified Purchase:Yes
Having issues with my phone its strucks for every 2 days and restart the phone and saved the money for more than 2 years and bought phone and not happy .
Response from Samsung USBy R&R Team, August 12, 2024
Thanks for reaching out, Rayil. Your feedback is always appreciated. Our goal is to provide the best products and services to our customers. We noticed you reaching out to let us know about your S24 Ultra. The Galaxy S24 Ultra is a gaming powerhouse from a hardware perspective. It features a powerful processor, an efficient heat dissipation system, a high-visibility display, and a long-lasting battery that will keep you going through your favorite mobile games. Advanced gaming tools such as ray-tracing bring shadows and reflections to life in gameplay graphics. If you are still experiencing your phone restarting, check out the following link that provides options to help troubleshoot this. For any further assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bugs!
on August 10, 2024
Posted by: Manulicious
from Cali
Expertise:Intermediate
I don't know, I had all the Samsung phones from S2-S9.
Then I switched to Huawei. That phone got stolen but I never had any problems.
So I went back to Samsung with the S24 Plus.
But from Day one I have issues with it, the plug to charge it, it's not working properly, I have to move that cable around to make it work, I tried multiple cables.
Google Maps and Google Chrome, even instagram is working horrible on my 24 plus and one of the main reasons I'm gonna turn in this phone, I hope it's just software issues on my specific phone but was never more disappointed than the "new" S24 Plus I'm very annoyed.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 12, 2024
We appreciate you for providing your honest feedback. We value all feedback as we are committed to continuous improvement. We acknowledge that you have posted a review about the S24. The S24 is designed with a rounded back for a more comfortable grip. It boasts a unified design with a satin finish for both the back glass and frame. The phone is crafted with improved Armor Aluminum that offers enhanced strength and hardness. Moreover, it is equipped with Gorilla Glass Victus 2 on both the front and rear. Samsung Care offers a 12-month limited manufacturer defect warranty for all Samsung devices. Additionally, Samsung Care+ is available for eligible devices, providing an added layer of protection. Samsung Care+ offers ultimate peace of mind by covering accidental damage such as losing your phone at a music festival, dropping and shattering the screen, theft, and even accidental water damage. We have noticed that you have already begun troubleshooting your device's charger. Please contact Samsung Support so that we can further assist you with this. - Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Getting use to phone
on August 5, 2024
Posted by: DLS3854
Expertise:Intermediate
Verified Purchase:Yes
I like the phone ok. I was going to return it for little bit bigger phone but getting use to the small keyboard. 24 is the baby. 24+ and ultra are too big. My 23 was just right size. Also phone seems slow.
Setting it up was hard and took time with apps and passwords.
I would recommend this to a friend!
Performance
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s24
on July 20, 2024
Posted by: Chris
from Illinois
Verified Purchase:Yes
Thanks for the great deal
My Sister is so happy
Phone works perfect
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better to upgrade
on July 19, 2024
Posted by: STACYB71
Verified Purchase:Yes
This phone has been running well.
Better than my s22
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic flag ship phone in a perfect size
on July 19, 2024
Posted by: Eddie
from Tobacco road, North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The perfect
Flag ship phone! Not a bunch of unnecessary features that you will never use, practical and easy to hold with one hand. Great camera, screen and the looks of this phone scream quality. If your an android fan this is the one!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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