Customer reviews from https://www.asus.com
ASUS - 40x Write/24x Rewrite/40x Read CD - 16x Write DVD External USB 3.2 DVD-Writer Drive - Black
Average customer rating
3.7
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
19
4 Stars
9
3 Stars
4
2 Stars
1
1 Star
8
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for ASUS - 40x Write/24x Rewrite/40x Read CD - 16x Write DVD External USB 3.2 DVD-Writer Drive - Black
Posted by: BNelson
from WV
Verified Purchase:Yes
This is the best recorder I have ever bought. It’s fast and easy to use.
Written by a customer while visiting https://www.asus.com
Posted by: MikeandSomethingElse
from Baton Rouge, LA
Verified Purchase:Yes
The drive performs well and the included software for burning DVDs is quite intuitive and efficient. The downfall is that ASUS does not seem to support this drive or, once past registration, even acknowledge that it exists. At one point exploring their site one has to pick the product type from drop down menus. If you want information past that point you are sunk since nothing in the list even hints at optical drives or CD, DVD or Blu Ray readers or burners.
Response from https://www.asus.comBy CLM, July 28, 2025
Dear MikeandSomethi ngElse,
Thank you for your comment/
We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused if you had experienced difficulty registering the optical disc driver. For your reference this product model is: BW-16D1X-U
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product registration, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment/
We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused if you had experienced difficulty registering the optical disc driver. For your reference this product model is: BW-16D1X-U
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product registration, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: bball64
from Dayton, Ohio
Verified Purchase:Yes
I used the writer one time & a lot later I tried to use it again but it wouldn't work. I've been working with ASUS but it looks like I'm going to be sending it to them for warranty service. I would not buy a BW-16D1X-U the cost is to much for one time use!
Response from https://www.asus.comBy CLM, July 17, 2025
Dear Bball64r,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if this optical disc drive stop working. If the your PC stop recognizing this optical drive, check if your USB cable and the USB port on your PC are still working properly. Additionally, reinstall the chipset and USB drivers for your PC and ensure the OS is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if this optical disc drive stop working. If the your PC stop recognizing this optical drive, check if your USB cable and the USB port on your PC are still working properly. Additionally, reinstall the chipset and USB drivers for your PC and ensure the OS is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Randy L
from MO
Verified Purchase:Yes
I love this drive because it's simple to use and fast!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
from VA
Verified Purchase:Yes
Very Satisfied with product Works well for my needs
Written by a customer while visiting https://www.asus.com
Posted by: Richard Cler
from Milwaukee WI
Verified Purchase:Yes
I found the flyer disappointing as well as the Asus online support. At first the player worked a limited extent, but after following support advice it does not work at all.
Response from https://www.asus.comBy Leonardo, CLM, May 24, 2025
Hi Richard,
We are really sorry to hear about the issue you are having with your ASUS optical disc drive, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please visit the following link for a guide to troubleshoot issues you are currently having with this product: https://www.asus.com/support/faq/1053706/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2505027581-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
We are really sorry to hear about the issue you are having with your ASUS optical disc drive, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please visit the following link for a guide to troubleshoot issues you are currently having with this product: https://www.asus.com/support/faq/1053706/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2505027581-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Glenn777
from Hickory, NC
Verified Purchase:Yes
Worst cd-rom out there! Cannot play movies and will NOT autostart to play anything! Truly lousy machine! Also, support for this product online is virtually nonexistent! I couldn't locate any assistance for this product on their website!
Response from https://www.asus.comBy CLM, March 27, 2025
Dear Glenn777,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if the optical disc drive cannot play movies and will not auto-play. To resolve these issues, please check if your computer meets the system requirements of the device. If it does meet requirements, please ensure the computer is running with the most current Windows version and the chipset driver is up to date. Additionally, if Windows Media Player application will not read movies, the file format is not supported by Windows Media Player. If this is the case, we recommend installing a third-party decoder software that supports the media's file format. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if the optical disc drive cannot play movies and will not auto-play. To resolve these issues, please check if your computer meets the system requirements of the device. If it does meet requirements, please ensure the computer is running with the most current Windows version and the chipset driver is up to date. Additionally, if Windows Media Player application will not read movies, the file format is not supported by Windows Media Player. If this is the case, we recommend installing a third-party decoder software that supports the media's file format. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Hdman777
from BFE Central PA , USA
Verified Purchase:Yes
Make the power switch on the back a little more accessible....otherwise a fantastic item
Written by a customer while visiting https://www.asus.com