Customer reviews from https://www.asus.com
ASUS - 40x Write/24x Rewrite/40x Read CD - 16x Write DVD External USB 3.2 DVD-Writer Drive - Black
Average customer rating
3.7
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
19
4 Stars
9
3 Stars
4
2 Stars
1
1 Star
8
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for ASUS - 40x Write/24x Rewrite/40x Read CD - 16x Write DVD External USB 3.2 DVD-Writer Drive - Black
Customer Rating
5
Asus Truly a good brand for quality merchandise.
on July 29, 2026
Posted by: Derek
from Salt Lake City Utah.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I never bought anything from aces that I didn't keep like an love. Until I sold it to get an upgrade. All aces, motherboards, city romz and computers are practically made the best in the business. And they're good for the price.
Written by a customer while visiting https://www.asus.com
Posted by: A MIC
from LIVONIA MI
Verified Purchase:Yes
WORKED PRETTY GOOD WHILE IT LASTED. ITS IS UNACCEPTABLE THAT IT FAILED AFTER 6 MONTHS USE.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, June 22, 2026
Dear A MIC,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if the optical drive stop working after six months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. Before sending it in for warranty service, check if the USB cable and USB port are still working properly, and your PC's OS and drivers are up to date.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if the optical drive stop working after six months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. Before sending it in for warranty service, check if the USB cable and USB port are still working properly, and your PC's OS and drivers are up to date.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Natas and Indigo
from Missouri
Frequency of use:Daily
Verified Purchase:Yes
This is a large external blu-ray player/writer capable of reading blu ray and dvds, as well as other formats. This product is so much better than the other external disk drives on the market. I have bought 3 of these over the years, and i watch blu-ray and dvd movies constantly, this player is a workhorse. I would highly recommend this product to anyone who needs a reliable disk drive. This unit is plug and play and works well with media software.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: MJ JR
from Oklahoma
Frequency of use:Daily
Verified Purchase:Yes
Nice setup, seems to work great other than region restriction pops up on some discs even though is set to US
Written by a customer while visiting https://www.asus.com
Posted by: Gen B
from Dayton, Oh
Frequency of use:Monthly
Verified Purchase:Yes
It works fine, but after writing to a disk. The unit heats up far more than I like. I have to wait a bit to burn more than one data disk at a time. I plan to switch. to a tower with internal optical drives and plan to the internal Asus blu-ray drive when they come back in stock.
Response from https://www.asus.comBy Chantae, CLM, February 26, 2026
Dear Gen B,
Thank you for sharing your experience with the ASUS BW-16D1X-U. We’re glad to hear the unit works well overall, but we sincerely apologize for the inconvenience caused by the heating issue after writing to a disk. We understand how this impacts usability, and we regret any disruption it has caused.
Your feedback is valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411015697-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS BW-16D1X-U. We’re glad to hear the unit works well overall, but we sincerely apologize for the inconvenience caused by the heating issue after writing to a disk. We understand how this impacts usability, and we regret any disruption it has caused.
Your feedback is valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411015697-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Crissy Field Media
from Baghdad by the Bay
Verified Purchase:Yes
The Blu-Ray DVD burner is the worst product
Ever advertised … as the included CD did not contain the necessary drivers to access operability on the MAC OS or any other operating system for that matter. The necessary drivers were not offered on the company website or on any other site in the whole of the World Wide Web. I would like to be compensated for my time wasted in attempting to make the big fat plastic black box operative … send Pre-Code Horror Comics because my afternoon in my attempt to have the unit play back a simple DVD was a TERROR!!!!!
Ever advertised … as the included CD did not contain the necessary drivers to access operability on the MAC OS or any other operating system for that matter. The necessary drivers were not offered on the company website or on any other site in the whole of the World Wide Web. I would like to be compensated for my time wasted in attempting to make the big fat plastic black box operative … send Pre-Code Horror Comics because my afternoon in my attempt to have the unit play back a simple DVD was a TERROR!!!!!
Response from https://www.asus.comBy CLM, April 7, 2026
Dear Crissy Field Media,
Thank you for your comment.
We do understand your disappointment with the Blue-Ray drive and the inconvenience this may have caused if you are experiencing issues, and it did not come with a driver. This optical drive uses the OS default driver. If you are connecting this to an Apple PC, ensure the MacOS version is 10.6 and above to work properly. Additionally, ensure the most current OS update is installed.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the Blue-Ray drive and the inconvenience this may have caused if you are experiencing issues, and it did not come with a driver. This optical drive uses the OS default driver. If you are connecting this to an Apple PC, ensure the MacOS version is 10.6 and above to work properly. Additionally, ensure the most current OS update is installed.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Wfitzwater
from Oakland CA
Verified Purchase:Yes
Good external blue ray drive . I purchased several in the past this is latest version
Written by a customer while visiting https://www.asus.com
Posted by: Heepatrubl
from Forest Hill WV
Verified Purchase:Yes
I was hoping to have an icon on my display for my bluray burner/player
Written by a customer while visiting https://www.asus.com