Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,764 Reviews)
Rating breakdown 3,764 reviews
5 Stars
2,202
4 Stars
854
3 Stars
365
2 Stars
184
1 Star
159
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
My galaxy phone is love it.
on September 7, 2026
Posted by: Wolfgal
[This review was collected as part of a promotion.] I have a Samsung galaxy A17 has great features and nice storage that's why I choose this phone.And it's ideal for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't work as well as I wanted
on September 7, 2026
Posted by: IDKMAN
[This review was collected as part of a promotion.] I have had the Galaxy A17 for a bit now and it honestly doesn't work as well as I hoped. I constantly experience lag and buffering that has nothing to do with my service it doesn't matter if i use data or wifi I'll still experience the worst lag and buffering. I'll even get a message saying my system isn't working and my phone will just shut off. It was like this straight out the box. I've been a Samsung user forever now and never had a bad experience till I got this phone.
Value
2
Response from Samsung USBy R&R, September 8, 2026
Hello there IDKMAN,
Thank you for taking the time to share your reasoning for choosing the Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, 5G connectivity, and everyday Galaxy functionality for apps and entertainment. As a longtime Samsung user, we appreciate your feedback about lag, buffering, system messages, and unexpected shutdowns from the start.
To address severe lag, freezing, and system crashes on your device, it's important to rule out potential system file corruption or overloaded background processes. Since your phone shuts down completely after displaying a "system isn't working" error (related to System UI or Android System), the issue is internal and not due to your network connection.
**1. Wipe the Cache Partition (Highly Recommended)**
When a phone crashes or shuts down completely, it is often because corrupted system files build up after software updates or sudden crashes. Wiping the cache partition removes these temporary files without deleting your personal data. Here’s how to do it:
- Turn your phone completely off.
- Connect your phone to a computer or plug in type-C headphones via the USB-C port (Samsung requires a wired connection to enter recovery mode on newer software versions).
- Press and hold the Volume Up and Power buttons simultaneously.
- When the Samsung logo appears, release the buttons. You will see a black screen with yellow/blue text (Android Recovery Menu).
- Use the Volume Down button to highlight "Wipe cache partition."
- Press the Power button to select it. Move down to highlight "Yes" and confirm with the Power button.
- Once finished, highlight "Reboot system now" and press the Power button.
Note: Android systems require at least 10% of their total storage space to be free for caching background memory. If your 128GB storage is nearly full, your processor may struggle, which can lead to forced shutdowns.
You can check your storage capacity under **Settings > Device Care > Storage**. If you’re running low, delete large video files or uninstall heavy apps.
Make sure your software is fully updated by going to **Settings > Software update > Download and install**.
If your system still shows errors and forces a hard shutdown even in Safe Mode, your operating system may be severely corrupted.
**To resolve this, follow these steps:**
1. Back up all your important photos, contacts, and messages using Samsung Cloud, Google Drive, or the Smart Switch PC Tool.
2. Go to **Settings > General Management > Reset > Factory data reset**.
3. Confirm your PIN and select "Delete All." This will completely wipe your phone and install a clean copy of the software.
Your experience is valuable as Samsung continues to focus on smoother, more reliable Galaxy performance. Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to share your reasoning for choosing the Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, 5G connectivity, and everyday Galaxy functionality for apps and entertainment. As a longtime Samsung user, we appreciate your feedback about lag, buffering, system messages, and unexpected shutdowns from the start.
To address severe lag, freezing, and system crashes on your device, it's important to rule out potential system file corruption or overloaded background processes. Since your phone shuts down completely after displaying a "system isn't working" error (related to System UI or Android System), the issue is internal and not due to your network connection.
**1. Wipe the Cache Partition (Highly Recommended)**
When a phone crashes or shuts down completely, it is often because corrupted system files build up after software updates or sudden crashes. Wiping the cache partition removes these temporary files without deleting your personal data. Here’s how to do it:
- Turn your phone completely off.
- Connect your phone to a computer or plug in type-C headphones via the USB-C port (Samsung requires a wired connection to enter recovery mode on newer software versions).
- Press and hold the Volume Up and Power buttons simultaneously.
- When the Samsung logo appears, release the buttons. You will see a black screen with yellow/blue text (Android Recovery Menu).
- Use the Volume Down button to highlight "Wipe cache partition."
- Press the Power button to select it. Move down to highlight "Yes" and confirm with the Power button.
- Once finished, highlight "Reboot system now" and press the Power button.
Note: Android systems require at least 10% of their total storage space to be free for caching background memory. If your 128GB storage is nearly full, your processor may struggle, which can lead to forced shutdowns.
You can check your storage capacity under **Settings > Device Care > Storage**. If you’re running low, delete large video files or uninstall heavy apps.
Make sure your software is fully updated by going to **Settings > Software update > Download and install**.
If your system still shows errors and forces a hard shutdown even in Safe Mode, your operating system may be severely corrupted.
**To resolve this, follow these steps:**
1. Back up all your important photos, contacts, and messages using Samsung Cloud, Google Drive, or the Smart Switch PC Tool.
2. Go to **Settings > General Management > Reset > Factory data reset**.
3. Confirm your PIN and select "Delete All." This will completely wipe your phone and install a clean copy of the software.
Your experience is valuable as Samsung continues to focus on smoother, more reliable Galaxy performance. Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great budget level Galaxy
on September 7, 2026
Posted by: Retrokidbk83
[This review was collected as part of a promotion.] I chose the Galaxy A17 5G when my old phone a Galaxy S22 Ultra called it quits on me. I needed some budget friendly that did mostly the same things that the S series of Galaxy does and I landed on this baby.
It does everything the S series does but in HD instead of 4k. It's a little slower in speed but it works well with gaming, video calls, texting, multi-tasking, and taking photos. If you want a taste of Galaxy series of phones but are on a tight budget but need most the perks of a Flagship Galaxy phone. The Galaxy A17 5G is the phone for you.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned!
on September 7, 2026
Posted by: Mommabear
[This review was collected as part of a promotion.] I chose this Samsung galaxy phone unknowing to it's excellent qualities! The phone has such a clear, amazing quality camera, it runs smoothly and efficiently, I have absolutely no complaints!
Hands down, will recommend the phone to anyone!
Hands down, will recommend the phone to anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent operating system
on September 7, 2026
Posted by: Klutzo420
[This review was collected as part of a promotion.] I chose the galaxy a17 because of my past experiences with galaxy. They're great phones plenty of memory and speed. The only thing I feel they could be improved on is adding hands free features like the shake flashlight or twist for camera. Other than that great phone. Oh and they're pretty durable which is a must for me being so clumsy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
it has great quality food for movies playing games
on September 7, 2026
Posted by: love2shop
[This review was collected as part of a promotion.] Are you my samsung a seventeen to do my school work and game and streaming and recording videos and it has good quality stacks of good fun for anybody
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good Job Samsung!
on September 7, 2026
Posted by: JESSROLLZ
[This review was collected as part of a promotion.] I Chose to purchase this samasung galaxy a17 5g because I love Samsung and I know they are reliable and durable and I am usually pretty tough on my phones. My device seems to withstand a good bit of turbulence while working my everyday life.. my only complaints is it seems to run pretty slow and it being a new phone the memory is no where near even the hall full mark .. and I do continually have my phone to malfunction and it shut apps and the main functioning system down quite regularly, but it all fairness this could be the actual mainframe programming or software not the actual physical device... but other then that. They battery lasts a long time and very little time charging. I really wish it had wireless charging functions but it does not.. but overall samsung did well! GOOD JOB SAMSUNG
Value
3
Response from Samsung USBy R&R, September 8, 2026
Hey there JESSROLLZ,
Thanks for sharing why you chose the Galaxy A17 5G. We're glad the durability, long battery life, and charging performance of your Galaxy A17 5G have stood out in your everyday routine. We also appreciate your continued support of Samsung. Your feedback about slower performance, apps closing, system interruptions, and wireless charging availability is valuable as Samsung continues refining the Galaxy experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing why you chose the Galaxy A17 5G. We're glad the durability, long battery life, and charging performance of your Galaxy A17 5G have stood out in your everyday routine. We also appreciate your continued support of Samsung. Your feedback about slower performance, apps closing, system interruptions, and wireless charging availability is valuable as Samsung continues refining the Galaxy experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Snapping Perfection on a Budget: Why This Phone Ru
on September 7, 2026
Posted by: Kimber45732
[This review was collected as part of a promotion.] I am absolutely blown away by my new smartphone! Finding an affordable device with a genuinely spectacular camera is usually impossible, but after endless research, I chose the Samsung Galaxy A17 5G. It has completely shattered my expectations!The highlight is easily the 50-megapixel triple camera system. Thanks to the rare inclusion of Optical Image Stabilization (OIS), blurry photos from shaky hands are completely gone. Every shot comes out incredibly crisp and vibrant. Even nighttime photography is a total blast, delivering bright, detailed images without the usual digital fuzz. It also features a versatile ultrawide lens and a macro lens, giving you plenty of creative freedom.Reviewing your shots on the gorgeous, ultra-smooth 6.7-inch screen is pure joy. Plus, with a massive battery, you can snap photos all day long without any low-battery anxiety. If you love mobile photography but hate premium price tags, this phone is an absolute jackpot!
Value
5
Written by a customer while visiting Samsung US