Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,763 Reviews)
Rating breakdown 3,763 reviews
5 Stars
2,202
4 Stars
854
3 Stars
364
2 Stars
184
1 Star
159
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
This product is not good
on September 28, 2026
Posted by: Exclusivo300
[This review was collected as part of a promotion.] Sometimes is frozen so you have to restart or its showing a message about Systen UI is not responding or just suddenly stop to work it doesn't matter what do you do ...just have to wait till the phone starts to work again. Sometimes someone is calling but you can hear in your Bluetooth but nothing in the screen so if you want to send a message instead to answer you can't...nightmare
Value
2
Response from Samsung USBy R&R, October 1, 2026
Hello there Exclusivo300,
The Galaxy A17 5G is designed to provide responsive performance for everyday tasks, ensure reliable connectivity, and offer convenient communication features. However, users may encounter issues such as system UI messages, freezing, and an unresponsive screen during incoming calls, which can affect these functions. If you’re experiencing freezing problems with your phone, please refer to the linked article for effective troubleshooting steps to help restore its functionality. We appreciate your feedback, as it aids Samsung in improving the Galaxy software experience.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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The Galaxy A17 5G is designed to provide responsive performance for everyday tasks, ensure reliable connectivity, and offer convenient communication features. However, users may encounter issues such as system UI messages, freezing, and an unresponsive screen during incoming calls, which can affect these functions. If you’re experiencing freezing problems with your phone, please refer to the linked article for effective troubleshooting steps to help restore its functionality. We appreciate your feedback, as it aids Samsung in improving the Galaxy software experience.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone Ever
on September 28, 2026
Posted by: JoCa81
[This review was collected as part of a promotion.] I chose this phone. It was totally a mistake. It's slow loading pages, like, dial-up slow. It freezes, cannot switch pages back and forth when codes are received, loading videos is a nightmare and notifications are either late or don't arrive.
Value
1
Response from Samsung USBy R&R, September 29, 2026
Hi there JoCa81,
Thank you for letting us know why you chose your Galaxy A17 5G. The Galaxy A17 5G features a spacious display, versatile cameras, and 5G connectivity for everyday use. We understand how important responsive performance, smooth multitasking, and timely notifications are when managing your daily activities. Your feedback regarding slow loading, freezing, and delayed notifications is valuable as we continue improving our devices. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know why you chose your Galaxy A17 5G. The Galaxy A17 5G features a spacious display, versatile cameras, and 5G connectivity for everyday use. We understand how important responsive performance, smooth multitasking, and timely notifications are when managing your daily activities. Your feedback regarding slow loading, freezing, and delayed notifications is valuable as we continue improving our devices. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
A17 is Slower than Molasses
on September 28, 2026
Posted by: BrianD
[This review was collected as part of a promotion.] The phone started off fast and as expected, but quickly turned to a buffering mess. I chose the A17 due to its lower price point, but definitely not worth the hassle. I have since switched to back to the S series and am much happier.
Value
2
Response from Samsung USBy R&R, September 29, 2026
Hi there BrianD,
Thank you for sharing your reasoning for choosing your Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, versatile cameras, and convenient 5G connectivity. We appreciate you choosing Samsung and understand your concerns about performance slowing considerably after your initial experience. We're glad you've found a Galaxy device that better suits your needs, and your feedback will help guide continued improvements. Thank you for being part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your reasoning for choosing your Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, versatile cameras, and convenient 5G connectivity. We appreciate you choosing Samsung and understand your concerns about performance slowing considerably after your initial experience. We're glad you've found a Galaxy device that better suits your needs, and your feedback will help guide continued improvements. Thank you for being part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best low tire phone
on September 28, 2026
Posted by: Yourmom
[This review was collected as part of a promotion.] I choose the galaxy a17 5g is because I don't need my phone to much for day to day work and it works well for what I need it to do like watch videos and playing so mobile games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 28, 2026
Posted by: robsphone
[This review was collected as part of a promotion.] I chose the Samsung A17 cause i like the look of the phone and i definitely love all the different features, i mostly use my phone to connect with people and for social media i use it for my banking and sending text messages and sending Facebook messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 28, 2026
Posted by: robsphone
[This review was collected as part of a promotion.] I chose the Samsung A17 cause i like the look of the phone and i definitely love all the different features, i mostly use my phone to connect with people and for social media i use it for my banking and sending text messages and sending Facebook messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product has let me down in more ways than one
on September 28, 2026
Posted by: 00000000000
[This review was collected as part of a promotion.] I chose not to stream on this device. Simply watching reels on Instagram or Facebook is difficult enough. I was truly hoping for a great phone when I bought it. But this is the first phone I've purchased that was worst than the older modle phone I had prior. I'm very disappointed in my phone. I feel like the manufacturers make these "affordable" phones to take your money and convince you that you have to spend thousands to have a good phone. I didn't want anything fancy. But thought id at least get playback and clear calls or audio with it. I got none of the above.
Value
2
Response from Samsung USBy R&R, October 1, 2026
Hello 00000000000,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G combines a large display, 5G connectivity, and essential entertainment features to keep you connected while on the go. We understand your concerns regarding performance with social media, audio, and calls, as smooth video playback and clear calls are key aspects of the overall experience. Your feedback provides Samsung with valuable insight into how the everyday Galaxy experience can be enhanced in the future.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G combines a large display, 5G connectivity, and essential entertainment features to keep you connected while on the go. We understand your concerns regarding performance with social media, audio, and calls, as smooth video playback and clear calls are key aspects of the overall experience. Your feedback provides Samsung with valuable insight into how the everyday Galaxy experience can be enhanced in the future.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Should not be in the galaxy line
on September 28, 2026
Posted by: Betacke
[This review was collected as part of a promotion.] I chose this phone because it was cheap and a Samsung galaxy phone and I was in a pinch.
I think I had smartphones in 2012 that worked faster and more efficiently than this one. This phone can't do 2 different things at once for example I can't listen to music and play a game. One or the other will freeze. The speaker is lackluster as well. The battery life is subpar. As soon as I can I will be upgrading.
Value
2
Response from Samsung USBy R&R, October 1, 2026
Thank you, Betache, for sharing your experience and explaining why you chose the Galaxy A17 5G with us.
The Galaxy A17 5G features a large display, 5G connectivity, and valuable everyday functions for entertainment and communication. We understand your concerns regarding slower performance, freezing during multitasking, speaker quality, and battery life. When your phone does not perform as expected, it can diminish your overall experience.
To help improve your device's performance, the Quick Optimization feature identifies apps that consume excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap on Device Care, then select Optimize Now, followed by Done. For more information on how to enhance your phone's performance, please check out the linked online article below.
Your feedback emphasizes the importance of smooth performance when using multiple apps throughout the day, and we appreciate you sharing this valuable insight with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a large display, 5G connectivity, and valuable everyday functions for entertainment and communication. We understand your concerns regarding slower performance, freezing during multitasking, speaker quality, and battery life. When your phone does not perform as expected, it can diminish your overall experience.
To help improve your device's performance, the Quick Optimization feature identifies apps that consume excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap on Device Care, then select Optimize Now, followed by Done. For more information on how to enhance your phone's performance, please check out the linked online article below.
Your feedback emphasizes the importance of smooth performance when using multiple apps throughout the day, and we appreciate you sharing this valuable insight with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US