Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,763 Reviews)
Rating breakdown 3,763 reviews
5 Stars
2,202
4 Stars
854
3 Stars
364
2 Stars
184
1 Star
159
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
This product
on October 6, 2026
Posted by: Alibee93
[This review was collected as part of a promotion.] This product started off great but quickly became glitchy and slow, it freezes and restarts out of nowhere.
Value
2
Response from Samsung USBy R&R, October 7, 2026
Hello Alibee93,
the Galaxy A17 5G offers a bright Super AMOLED display, optical image stabilization, and six generations of OS upgrades. Freezing and unexpected restarts can interrupt your day. Check for software updates, then test your phone in Safe mode to see whether a downloaded app may be contributing. To enter Safe mode, open the power menu, touch and hold Power off, then tap Safe mode. If the behavior continues, Samsung Support article linked below can assist with the next steps. Thank you for choosing Samsung.
Samsung Galaxy device will not start or is in a boot loop
-Ty
Samsung Support
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the Galaxy A17 5G offers a bright Super AMOLED display, optical image stabilization, and six generations of OS upgrades. Freezing and unexpected restarts can interrupt your day. Check for software updates, then test your phone in Safe mode to see whether a downloaded app may be contributing. To enter Safe mode, open the power menu, touch and hold Power off, then tap Safe mode. If the behavior continues, Samsung Support article linked below can assist with the next steps. Thank you for choosing Samsung.
Samsung Galaxy device will not start or is in a boot loop
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I Have Mixed Feelings!
on October 6, 2026
Posted by: CousinJanine
[This review was collected as part of a promotion.] Since my significant other and I both needed new phones, I finally convinced him to get a new phone. I chose the Samsung Galaxy A17 5g over the Samsung Galaxy A37. Now I'm wondering if I chose wrong. I'm having to deal with the phone locking up and lagging badly sometimes. But I'm contemplating factory resetting it and see if that helps.
Value
4
Response from Samsung USBy R&R, October 8, 2026
Howdy CousinJanine,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers a bright display, a versatile camera experience, and extensive customization options for everyday use.
Before performing a factory reset, we recommend trying a few other steps first. Start by restarting your phone, closing any unused background apps, and using Device Care to clean up your memory. You can also run diagnostics using the Samsung Members app to check your phone's performance before deciding to reset your device.
Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Run diagnostics on your Galaxy devices with Samsung Members
https://www.samsung.com/us/support/answer/ANS10003632/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers a bright display, a versatile camera experience, and extensive customization options for everyday use.
Before performing a factory reset, we recommend trying a few other steps first. Start by restarting your phone, closing any unused background apps, and using Device Care to clean up your memory. You can also run diagnostics using the Samsung Members app to check your phone's performance before deciding to reset your device.
Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Run diagnostics on your Galaxy devices with Samsung Members
https://www.samsung.com/us/support/answer/ANS10003632/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet
on October 6, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Absolutely love this phone and all of its useful features. The Ai is awesome, i use it daily. Every thing about this device is better than anything I've had before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Phone for Price
on October 6, 2026
Posted by: LoveDiscounts
[This review was collected as part of a promotion.] I chose this phone for all features offered. It allows me to bank online, surf web, play games, watch news/TV plus video chat. Loving my phone for nice picture quality too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Why I chose the Galaxy A17
on October 6, 2026
Posted by: Donnap
[This review was collected as part of a promotion.] I chose the Galaxy A17 for the price and promotional deal I got from Straight talk. I gave a 3 star review because of my experience with the phone.
Value
3
Response from Samsung USBy R&R, October 6, 2026
Hi there Donnap, Thanks for sharing your thoughts on the Galaxy A17 5G! We really appreciate its bright Super AMOLED display, the optical image stabilization for clearer photos, and the Quick Share feature for easy file sharing. We'd love to hear what parts of your experience could be better, so we can help out. If you have any concerns about your device, Samsung Support is here to help. Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
A17 great phone great price!
on October 6, 2026
Posted by: Chevy242
[This review was collected as part of a promotion.] I was undecided about purchasing the right phone for my needs and to work with my budget. Found the A17 the specs aligned with my needs and the price in comparison with other models made it the deal breaker. I'm not big on the top name brands and models so this phone and it specs and price got my attention and ultimately I decided to purchase one. I am pleased with its performance and still learning the features. The AI feature is new to me and it's amazing. I give this phone 10/10!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All around great ohone
on October 6, 2026
Posted by: Samsung
[This review was collected as part of a promotion.] I chose to review my Samsung Galaxy A17 5G. For an entry level Galaxy, this device really shines. It's easy to use right out of the box, good battery life, and great customization features. I'd recommend the Galaxy A17 5G to anyone who wants more bang for their buck.
Value
4
Response from Samsung USBy R&R, October 8, 2026
Hiya Samsung,
Thank you for sharing your reasons for reviewing the Galaxy A17 5G. We’re thrilled to hear that this device has been a great fit for you. With easy everyday navigation, dependable battery life, and extensive customization options, you have many ways to make the phone your own. Combined with its vibrant display, the Galaxy A17 5G offers a rich overall experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your reasons for reviewing the Galaxy A17 5G. We’re thrilled to hear that this device has been a great fit for you. With easy everyday navigation, dependable battery life, and extensive customization options, you have many ways to make the phone your own. Combined with its vibrant display, the Galaxy A17 5G offers a rich overall experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just what I needed
on October 6, 2026
Posted by: Franki10Toes
[This review was collected as part of a promotion.] I chose this phone because it was just the size, capacity, and quakity I needed. I dont need a whole lot of flashy things, even though this has some of them. It had enough space for what I use it for and the camera is great. Definitely a step up from my older phone and at a great price.
Value
5
Written by a customer while visiting Samsung US