Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,767 Reviews)
Rating breakdown 3,767 reviews
5 Stars
2,204
4 Stars
854
3 Stars
365
2 Stars
184
1 Star
160
29%of customers recommend this product.
(
7 out of
24)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
4
Wish they did updates longer
on June 18, 2026
Posted by: Korissa
[This review was collected as part of a promotion.] I've been using Samsung for a long time, and I hate the way they cut off updates so quickly. But aside from that I love samsungs
Value
4
Response from Samsung USBy R&R, June 19, 2026
Hi Korissa,
Thank you for sharing your thoughts on the Galaxy A17 5G. The Galaxy A17 5G offers smart AI features, reliable performance for everyday use, and a vibrant display that keeps you connected. We greatly appreciate your loyalty to Samsung over the years. Your feedback regarding software update support is valuable and helps us improve the Galaxy experience for all our users. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy A17 5G. The Galaxy A17 5G offers smart AI features, reliable performance for everyday use, and a vibrant display that keeps you connected. We greatly appreciate your loyalty to Samsung over the years. Your feedback regarding software update support is valuable and helps us improve the Galaxy experience for all our users. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Disappointed
on June 18, 2026
Posted by: Nottheone
[This review was collected as part of a promotion.] I guess I'm spoiled..i had a GS20 for many years. Using this A17 5G... it's totally not what I'm used to. This phone lags a lot.. response time is very slow. Downloads take forever. I'm a loyal fan of Samsung, just not at all happy with this A17.
Value
4
Response from Samsung USBy R&R, June 22, 2026
Greetings Nottheone,
Thank you for your valuable feedback and for being a dedicated Samsung customer! We're thrilled to introduce the Galaxy A17 5G, featuring a dazzling display, reliable battery life, and innovative Smart AI features to enhance your daily experience. We completely understand that its performance may not align with what you loved about your previous Galaxy device, and we truly appreciate you sharing your insights. Your loyalty means a lot to us, thank you for choosing Samsung!
-Ty
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Thank you for your valuable feedback and for being a dedicated Samsung customer! We're thrilled to introduce the Galaxy A17 5G, featuring a dazzling display, reliable battery life, and innovative Smart AI features to enhance your daily experience. We completely understand that its performance may not align with what you loved about your previous Galaxy device, and we truly appreciate you sharing your insights. Your loyalty means a lot to us, thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
A17 SERIES PHONE - RUNS SLOW COMPARED 2 "S" SERIES
on June 18, 2026
Posted by: InTheMix
[This review was collected as part of a promotion.] Hello,
I received a replacement A17 phone. When copying / transferring my information from my previous A16 phone, everything did transfer over, all of the apps, etc. The problem is, when you go to each app you need to remember the user name and password. Also, any history that I had in those app's is lost and it is as if you are starting from scratch. Prior to my A16 phone, I did have an S20 phone. Both the A16 and A17 run or process much slower than the S20, especially when the A series phones are connected to android auto. I have only used galaxy AI a handful of times for very minor tasks and the outcomes were good.
Value
2
Response from Samsung USBy R&R, June 19, 2026
Hello InTheMix,
Thank you for sharing your experience with the Galaxy A17 5G. We appreciate you taking the time to provide feedback on how everything has been going so far. The Galaxy A17 5G offers reliable battery life, AI tools, and a vibrant display for everyday use.
We understand that transitioning from the A16 and S20 may require you to sign into your apps again. This is a standard security measure to ensure that your new device is registered with the applications, which helps make future sign-ins smoother. We recognize that switching devices and re-entering your app details can be time-consuming, and we value your comments regarding app history and overall performance compared to the S Series. Your feedback is important as we strive to improve the user experience.
Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. We appreciate you taking the time to provide feedback on how everything has been going so far. The Galaxy A17 5G offers reliable battery life, AI tools, and a vibrant display for everyday use.
We understand that transitioning from the A16 and S20 may require you to sign into your apps again. This is a standard security measure to ensure that your new device is registered with the applications, which helps make future sign-ins smoother. We recognize that switching devices and re-entering your app details can be time-consuming, and we value your comments regarding app history and overall performance compared to the S Series. Your feedback is important as we strive to improve the user experience.
Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone except for camera
on June 18, 2026
Posted by: TeleDan
[This review was collected as part of a promotion.] I got this as a new galaxy A series phone. The Wi-Fi is really good,?it’s just the camera that is lacking. If the camera isn’t all that important to you, then don’t spend the thousand s for a fancy camera. You can then upgrade every year when the new models come out!
Value
4
Response from Samsung USBy R&R, June 22, 2026
Hello TeleDan,
Thank you for sharing your experience with the Galaxy A17 5G. We're pleased to hear that you’re enjoying its reliable Wi-Fi performance, long-lasting battery life, and vibrant display. We appreciate your feedback regarding the camera and understand that it didn’t fully meet your expectations. However, it’s great to know that the phone still fits your everyday needs. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. We're pleased to hear that you’re enjoying its reliable Wi-Fi performance, long-lasting battery life, and vibrant display. We appreciate your feedback regarding the camera and understand that it didn’t fully meet your expectations. However, it’s great to know that the phone still fits your everyday needs. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
A great phone with all the Samsung features
on June 18, 2026
Posted by: Dcasmg54
[This review was collected as part of a promotion.] Simply can't beat what the Samsung A series phone has to offer
Value
4
Response from Samsung USBy R&R, June 19, 2026
Hey there Dcasmg54,
Thank you for sharing your enjoyment of the Galaxy A17 5G. This device combines AI features, reliable performance, and long-lasting battery life to meet your everyday needs. We're delighted to hear that you are making the most of what the A series has to offer and that the device is a great fit for you. We appreciate you sharing your experience with the community, and thank you for being a part of the Samsung family.
-Ty
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Thank you for sharing your enjoyment of the Galaxy A17 5G. This device combines AI features, reliable performance, and long-lasting battery life to meet your everyday needs. We're delighted to hear that you are making the most of what the A series has to offer and that the device is a great fit for you. We appreciate you sharing your experience with the community, and thank you for being a part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional nice
on June 18, 2026
Posted by: Dz7ay77
[This review was collected as part of a promotion.] Good phone nice setup deal exceptional sturdy nice pic calls videos alls good A plus solid.
Value
5
Response from Samsung USBy R&R, June 19, 2026
Hey there Dz7ay77,
Thank you for taking the time to leave your review. The Galaxy A17 offers dependable performance, a bright display, and a long-lasting battery, making it a great everyday companion. It is wonderful to hear you are enjoying the sturdy design, call quality, camera, and overall experience. Thank you for taking the time to share your feedback. Thank you for choosing Samsung.
-Ty
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Thank you for taking the time to leave your review. The Galaxy A17 offers dependable performance, a bright display, and a long-lasting battery, making it a great everyday companion. It is wonderful to hear you are enjoying the sturdy design, call quality, camera, and overall experience. Thank you for taking the time to share your feedback. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Definitely a dependable piece of technology
on June 17, 2026
Posted by: LonelyHeart79
[This review was collected as part of a promotion.] I use my galaxy device for connecting with social media, phone calls, texts, internet browsing, steaming, casting, brain teaser games & also casino slots
Value
3
Response from Samsung USBy R&R, June 17, 2026
Hiya LonelyHeart79,
Thank you for sharing your experience with the Galaxy A17 5G. It's wonderful to hear how dependable it has been for you, whether you're streaming, using social media, playing games, or communicating daily. We appreciate you making Samsung a part of your daily routine. Thank you for choosing Samsung!
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. It's wonderful to hear how dependable it has been for you, whether you're streaming, using social media, playing games, or communicating daily. We appreciate you making Samsung a part of your daily routine. Thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Works good for the most part but, slow and needmpr
on June 17, 2026
Posted by: Charlie
[This review was collected as part of a promotion.] I use it for calls, texting and light gaming . Needs a big improvement
Value
4
Response from Samsung USBy R&R, June 17, 2026
Hey there Charlie,
Thank you for sharing your thoughts on the Galaxy A17 5G. It's great to hear that it handles your everyday calls, texting, and gaming effectively. We appreciate your feedback regarding its speed and performance, as it helps us understand what matters most to our users. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy A17 5G. It's great to hear that it handles your everyday calls, texting, and gaming effectively. We appreciate your feedback regarding its speed and performance, as it helps us understand what matters most to our users. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US