Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,766 Reviews)
Rating breakdown 3,766 reviews
5 Stars
2,203
4 Stars
854
3 Stars
365
2 Stars
184
1 Star
160
29%of customers recommend this product.
(
7 out of
24)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
1
Yes its big phone like I like but its very slow
on June 29, 2026
Posted by: Kimbo69
[This review was collected as part of a promotion.] Galaxy AI is very helpful.... but A 17 5g runs very slow and gets stuck or frozen etc and its a good size phone etc and it would be a great phone if the server isn't so slow.
Value
1
Response from Samsung USBy R&R, July 2, 2026
Hello there Kimbo69,
Thank you for sharing your insights with us. The Galaxy A17 features a spacious display, helpful AI capabilities, and 5G connectivity to keep you connected throughout the day. It's great to hear that Galaxy AI has been useful and that you enjoy the phone's size.
However, the freezing and slow performance you mentioned should not impact your overall experience. If you notice your phone slowing down at random times, try using the Quick Optimization feature. This feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes redundant files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Then tap Optimize now, followed by Done. For more information, please check out the online article linked below. We appreciate you sharing your thoughts with us, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your insights with us. The Galaxy A17 features a spacious display, helpful AI capabilities, and 5G connectivity to keep you connected throughout the day. It's great to hear that Galaxy AI has been useful and that you enjoy the phone's size.
However, the freezing and slow performance you mentioned should not impact your overall experience. If you notice your phone slowing down at random times, try using the Quick Optimization feature. This feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes redundant files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Then tap Optimize now, followed by Done. For more information, please check out the online article linked below. We appreciate you sharing your thoughts with us, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Handsome Phone,
on June 29, 2026
Posted by: Chivo1510
[This review was collected as part of a promotion.] The Galaxy A17 is good if you don't want to multitask. It's inexpensive and easy to use. The phone sounds good. Maybe using Galaxy AI would improve it capabilities...
Value
2
Response from Samsung USBy R&R, July 2, 2026
Hey there Chivo1510,
We truly appreciate you reaching out to share your experience with your Galaxy device. The Galaxy A17 5G features a large display, clear audio, and helpful AI tools for everyday use. It's great to hear that you find the phone easy to use and enjoy its sound quality. We also value your feedback on multitasking, as smooth navigation between apps is essential for maximizing the benefits of a Galaxy device. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
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We truly appreciate you reaching out to share your experience with your Galaxy device. The Galaxy A17 5G features a large display, clear audio, and helpful AI tools for everyday use. It's great to hear that you find the phone easy to use and enjoy its sound quality. We also value your feedback on multitasking, as smooth navigation between apps is essential for maximizing the benefits of a Galaxy device. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Slow horrible phone
on June 29, 2026
Posted by: Killzsilently
[This review was collected as part of a promotion.] This phone is horrible!
I use the phone for gaming, music, social media, texting and calls.
From day one the phone had UI failure issues and has to be restarted. When using the phone for a game it will prevent me from switching to an incoming call, so I have to quit the game and call back. When listening to a music I am unable to do anything else because the phone will start skipping... as if there's a scratch on the record. I am unable to use mutilate apps and switch between them because switching apps or screens will reset the site. So if I'm filling out a form on one screen and I try to switch to another screen (email) when I come back to the form everything is erased and I have to start over. Same happens with getting text codes. So if I'm on a site that needs a code that's texted to me I cannot switch screens because the phone will reset and I would need a new code. I usually use my laptop to do personal business when I need a code texted to me. Taking pictures is so hard.. camera loads slowly and when I touch the "shutter" button I have to wait until the picture is shown, otherwise the picture will be blurry and not where I pointed. Using more than 1 app at a time will trigger a UI fail and the phone restarts.
I've missed calls and text that will come in later, even if im in an area with full bars. Long delay in trying to use phone and making calls. Using Galaxy AI is not an option phone always resets, so I just use my laptop.
I use the phone for gaming, music, social media, texting and calls.
From day one the phone had UI failure issues and has to be restarted. When using the phone for a game it will prevent me from switching to an incoming call, so I have to quit the game and call back. When listening to a music I am unable to do anything else because the phone will start skipping... as if there's a scratch on the record. I am unable to use mutilate apps and switch between them because switching apps or screens will reset the site. So if I'm filling out a form on one screen and I try to switch to another screen (email) when I come back to the form everything is erased and I have to start over. Same happens with getting text codes. So if I'm on a site that needs a code that's texted to me I cannot switch screens because the phone will reset and I would need a new code. I usually use my laptop to do personal business when I need a code texted to me. Taking pictures is so hard.. camera loads slowly and when I touch the "shutter" button I have to wait until the picture is shown, otherwise the picture will be blurry and not where I pointed. Using more than 1 app at a time will trigger a UI fail and the phone restarts.
I've missed calls and text that will come in later, even if im in an area with full bars. Long delay in trying to use phone and making calls. Using Galaxy AI is not an option phone always resets, so I just use my laptop.
Value
1
Response from Samsung USBy R&R, July 2, 2026
Hey there Killzsilently,
The Galaxy A17 5G features a large display, 5G connectivity, and camera tools designed for calls, entertainment, and everyday tasks. The issues you've mentioned; such as app resets, delayed calls and messages, music interruptions, and camera delays; can significantly hinder your ability to enjoy these features fully. Thank you for providing detailed feedback on the phone's performance throughout your day. We appreciate your choice of Samsung.
-Ty
Samsung Support
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The Galaxy A17 5G features a large display, 5G connectivity, and camera tools designed for calls, entertainment, and everyday tasks. The issues you've mentioned; such as app resets, delayed calls and messages, music interruptions, and camera delays; can significantly hinder your ability to enjoy these features fully. Thank you for providing detailed feedback on the phone's performance throughout your day. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great starter phone!
on June 29, 2026
Posted by: HoppaCy
[This review was collected as part of a promotion.] Love this little starter device for our middle schooler. He gets to use the Galaxy AI features with our supervision via Family Link. Would definitely recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features for All!
on June 29, 2026
Posted by: Grafixsoldier
[This review was collected as part of a promotion.] My Samsung A17 5G is easy to use and set up to fit my needs. I didn't have to spend a lot of time setting it up so it is perfect for me and my way of life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy A17 5G
on June 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It's a good phone battery last for a while but the phone is a little slow but over it's a good phone
Value
2
Response from Samsung USBy R&R, July 2, 2026
Hey there Wytemike4,
Thank you for sharing your experience with your Galaxy device. The Galaxy A17 features a long-lasting battery, a large display, and 5G connectivity, making it ideal for everyday use. We’re glad to hear that the battery life has been great and that the phone has been performing well overall. Your feedback about occasionally experiencing slower performance is valuable, as it helps us improve the Galaxy experience. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy device. The Galaxy A17 features a long-lasting battery, a large display, and 5G connectivity, making it ideal for everyday use. We’re glad to hear that the battery life has been great and that the phone has been performing well overall. Your feedback about occasionally experiencing slower performance is valuable, as it helps us improve the Galaxy experience. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
I love my Android.It's an amazing phone.It does ev
on June 29, 2026
Posted by: Deaddreams
[This review was collected as part of a promotion.] I love my galaxy aI it's amazing.I love watching movies.I watch all kinds of different platforms and always streaming on my phone.It is amazing
Value
4
Response from Samsung USBy R&R, July 22, 2026
Good day Deaddreams,
Thank you for your feedback on the Galaxy A17 5G. The Galaxy A17 5G offers a vibrant display, smooth streaming, and useful AI features for everyday use. We appreciate hearing how much you enjoy watching movies on your favorite platforms and using AI to enhance your experience. Thank you for choosing Samsung.
-Ty
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Thank you for your feedback on the Galaxy A17 5G. The Galaxy A17 5G offers a vibrant display, smooth streaming, and useful AI features for everyday use. We appreciate hearing how much you enjoy watching movies on your favorite platforms and using AI to enhance your experience. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Slowest phone I've ever had
on June 29, 2026
Posted by: ASHERS
[This review was collected as part of a promotion.] This is the slowest Samsung device I have ever encountered. I had a Galaxy S21 Ultra for 5 years and not once did it ever run slow like this phone. Everything laggs using wifi and mobile data doesn't make a difference. If I could throw this phone away, I would. Makes me want to stay far away from the A series. I had to Google why my device was so slow, and had to change things in settings for it to work better, and even now it still lags especially with TikTok and Facebook.
Value
1
Response from Samsung USBy R&R, July 2, 2026
Hi ASHERS,
The Galaxy A17 features a large display, 5G connectivity, and useful Galaxy tools that help you stay connected, stream content, and engage on social media. We appreciate your feedback regarding the performance difference after moving from the Galaxy S21 Ultra, which you described as feeling slow across apps and connections.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and shuts down background apps. Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device care, tap on Optimize now, and then press Done.
Thank you for sharing the steps you've already taken and how the phone has performed with apps like TikTok and Facebook. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 features a large display, 5G connectivity, and useful Galaxy tools that help you stay connected, stream content, and engage on social media. We appreciate your feedback regarding the performance difference after moving from the Galaxy S21 Ultra, which you described as feeling slow across apps and connections.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and shuts down background apps. Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device care, tap on Optimize now, and then press Done.
Thank you for sharing the steps you've already taken and how the phone has performed with apps like TikTok and Facebook. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US