Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
3
Needs some work
on July 25, 2026
Posted by: Honesty
Gender:Female
Length of ownership:1 month
I love the fit of these earbuds! I rated them 3 stars because of the connection issues, the bass is not that great. Talking on the phone is not good unless you are talking in a super quiet room.
Response from bose.comBy Customer Support, July 25, 2026
Hi there, thank you for sharing your feedback on the Ultra Open Earbuds. We're delighted to hear that you love the fit and comfort. At the same time, we're sorry to learn about the connection issues you've experienced, as well as your concerns regarding the bass performance and call quality.
Your feedback is valuable to us and helps us continue improving our products and customer experience. If you haven't already, we recommend ensuring that your earbuds are updated to the latest firmware version and performing a product reset, as this may help resolve connectivity-related issues.
You may also find the following troubleshooting guides helpful:
Connection issue: https://bose.life/4vKMYs1
Too little Bass: https://bose.life/4yKReuw
Microphone issue: https://bose.life/4gXzlSO
Daisy - Customer Support
Your feedback is valuable to us and helps us continue improving our products and customer experience. If you haven't already, we recommend ensuring that your earbuds are updated to the latest firmware version and performing a product reset, as this may help resolve connectivity-related issues.
You may also find the following troubleshooting guides helpful:
Connection issue: https://bose.life/4vKMYs1
Too little Bass: https://bose.life/4yKReuw
Microphone issue: https://bose.life/4gXzlSO
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic
on July 22, 2026
Posted by: Stair
Gender:Female
Length of ownership:1 year or longer
Great sound. I’ve bought a pair for my family and they all love them too!!
Written by a customer while visiting bose.com
Customer Rating
3
on July 18, 2026
Posted by: NovaRose
I bought this as a gift, but he is complaining about how ppl can’t listen to him.
Response from bose.comBy Customer Support, July 18, 2026
Hey there, thanks for sharing your feedback with the Bose Ultra Open Earbuds and for choosing Bose as a gift. They feature an innovative open‑ear design, incredible audio, and all‑day comfort, crafted to deliver a brilliant listening experience. We’re sorry to hear this wasn’t the experience.
To help, we recommend checking out our support article here: https://bose.life/4amxMtl which includes helpful tips that may improve microphone performance. You may also find this link useful: https://bose.life/48GEhGp which provides guidance on Wearing and adjusting your earbuds. Hope it helps!
Klariss - Customer Support
To help, we recommend checking out our support article here: https://bose.life/4amxMtl which includes helpful tips that may improve microphone performance. You may also find this link useful: https://bose.life/48GEhGp which provides guidance on Wearing and adjusting your earbuds. Hope it helps!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on July 17, 2026
Posted by: ryan
Gender:Male
Length of ownership:1 month
I bought it a couple of weeks ago and love them. They are easy to setup, sound quality is great, and the fit is perfect for me.
Written by a customer while visiting bose.com
Customer Rating
5
Would buy again when a sale is offered!!
on July 16, 2026
Posted by: Deb
Length of ownership:1 month
Bought these for my husband who is a runner and he said they are great! Stays in place and sounds great!! I got them on a sale day so the price was worth it!
Written by a customer while visiting bose.com
Customer Rating
5
Great, comfortable fit and amazing sound!
on July 14, 2026
Posted by: ObiWan
These are amazing. I don’t like sticking things in my ears, so buds have always been annoying. These are so amazing, comfortable, and the sound is incredible. I also enjoy being able to hear things happening around me while listening. I will buy again for sure!
Written by a customer while visiting bose.com
Customer Rating
4
on July 13, 2026
Posted by: kray
Purchased for my son who lives and works in NYC. The only complaint he has is the connectivity while traveling in the city.
Written by a customer while visiting bose.com
Customer Rating
5
Best open earbuds i've ever tried.
on July 13, 2026
Posted by: LarryB
Gender:Male
Length of ownership:1 month
Way better than I expected. I have tried a bunch of different earbuds in the last year, trying to find a really good pair. No matter how much I spent, they had problems. I finally gave up and bought the Bose ultra open when they were on sale. The way they fit is extremely comfortable. The sound quality is typical high level Bose. I wasted a lot of money before buying these, but I'm glad I finally did.These are the very best open ear buds i've ever had.
Written by a customer while visiting bose.com