Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
2
Not great for phone calls
on March 14, 2024
Posted by: ChristinaP
Gender:Female
Length of ownership:1 month
The open earbuds are great for comfort and listening to music however when a call comes in they can’t hear very well. I’m told the sound from the caller side is muffled and sounds like a tunnel. I wish these would work for making calls better.
Response from bose.comBy Global Customer Service, March 14, 2024
Thank you for sharing your experience with the Ultra Open Earbuds. We're glad to hear that you find them comfortable and enjoy listening to music with them.
We apologize for the inconvenience you've experienced during phone calls. Your feedback regarding the call quality is valuable to us. Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also visit the following page, which can be helpful when encountering issues with the microphone: https://bose.life/4a6Qm6c.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.
Kind Regards,
Eric V. - Customer Support
We apologize for the inconvenience you've experienced during phone calls. Your feedback regarding the call quality is valuable to us. Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also visit the following page, which can be helpful when encountering issues with the microphone: https://bose.life/4a6Qm6c.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Dislike
on March 13, 2024
Posted by: Artie
Gender:Male
Length of ownership:1 week
I had them for about a week now. Don’t like that they disconnect at any time even though I have my phone close by also the battery does not last.
Response from bose.comBy Customer Support, March 14, 2024
Hello Artie,
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to connectivity and battery issues.
Please try to reset your earbuds following these steps as it can improve the connection between your buds and connected device: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US
If you need further help, please contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to connectivity and battery issues.
Please try to reset your earbuds following these steps as it can improve the connection between your buds and connected device: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US
If you need further help, please contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Earbuds!
on March 13, 2024
Posted by: Bougealees
Gender:Male
Length of ownership:1 month
Had these for over a month now. Love the way they fit on my ears. Great sound and comfort.
Written by a customer while visiting bose.com
Customer Rating
5
Great buds
on March 13, 2024
Posted by: Steve m
I bought this a few weeks ago because all the earbuds I’ve ever tried keep falling out of my ears and the ones that stick in my ears. I can’t hear anything else These are great sounding earbuds with good clarity, but they don’t fall out and are very comfortable
Written by a customer while visiting bose.com
Customer Rating
5
Best ear buds ever
on March 13, 2024
Posted by: DerekIan
Gender:Male
Length of ownership:1 month
Best ear buds I have ever worn and used and I have been using bluetooth ear pieces since the 90s. Audio could be a bit louder but the audio experience is terrific and amazing and I can wear these all day long and no sore ears !!!!
Written by a customer while visiting bose.com
Customer Rating
5
Great for Hearing Aide wearers
on March 13, 2024
Posted by: Toots
Gender:Female
Length of ownership:1 month
Great sound, and they work without dislodging my hearing aids.
Written by a customer while visiting bose.com
Customer Rating
5
Agree great features
on March 13, 2024
Posted by: Ejbuds
Gender:Female
Length of ownership:1 week
My husband and I had been buying Bose products
For 30 years and never disappointed
For 30 years and never disappointed
Written by a customer while visiting bose.com
Customer Rating
4
Excellent product.
on March 13, 2024
Posted by: Johnny B
Gender:Male
Length of ownership:1 week
Excellent product. Volume is a bit too low for my taste
Written by a customer while visiting bose.com