Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
4
The Future of Earbuds?
on March 14, 2024
Posted by: Rhonda77
Gender:Female
Length of ownership:1 month
I use earbuds every day, all day, and the most important tings that I have found needed for a good experience is fit, battery life and the ability for people to hear you clearly on phone calls. The Bose Ultra Open Earbuds fit the bill in a very satisfying way. I usually only wear 1 earbud so I can stay attuned to the outside world and this works very well. The cuff-like earpiece take a little bit getting used to in finding proper placement but they are not going to fall out & they are very comfortable. I mainly use mine for talking, listening to podcasts & audiobooks and they exceed previous earbuds in this regard. I wear one all day long into the evening with no ear fatigue or discomfort. The battery life is fantastic one will last me all day long & I've only re-charged the case once after 4 days. The app is clean and easy to understand and was easy to register and pair my earbuds with and has different modes you can choose from. I do notice my volume slider is louder on these but that's because they are not shoved down your ear canal. They are a little on the pricey side as are most Bose Products but Bose is a premium product and well worth it.. overall I give them a 9 out of 10 with the 1 point taken away because of the price.
Written by a customer while visiting bose.com
Customer Rating
4
Good, but.....
on March 14, 2024
Posted by: ARochester711
Gender:Female
Length of ownership:1 month
Bose is synonymous for quality. And, while the Bose Ultra Earbuds are definitely quality, there are drawbacks that could drive some away. While the small, sleek design is lightweight and comfortable to wear, putting them on can be a sometimes quirky and tedious process. Sound quality for videos is solid, but phone call volume is low (even cranked all the way up), and bleed from background noise can hinder some conversations. Audio for music is clear, but don't expect much bottom-end (bass) at all. Unfortunately, it's just not there. Also, the "Immersive Audio" is nice, but it drains the battery at an alarming rate. With it off, you're getting about seven and a half hours to eight hours. With it on however, you're getting between four to four and a half hours. For someone, like me, who wears them while working, it feels like as soon as your put them on, your battery is low, and they need to be re-charged. Maybe this can be fixed in a future firmware update. One can only hope. All in all, the Bose Ultra Open Earbuds are very nice, there is absolutely no doubt about it. But, the audio idiosyncrasies and inconsistences, middling battery life (with "Immersive Audio" on), and lack of depth in features could be just off-putting enough to keep some consumers at arm's length.
Response from bose.comBy Customer Care, March 14, 2024
Hi.
Thank you for your feedback. It is great that you are happy with the quality and sound of the earbuds. With the bass of the music, you can adjust this by following the steps here, https://bose.life/3PlXB24. You are correct about the battery life, but with the charging case holding 19.5 hours with a full charge, you can do a 10-minute quick charge that provides up to 2 hours of use. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. It is great that you are happy with the quality and sound of the earbuds. With the bass of the music, you can adjust this by following the steps here, https://bose.life/3PlXB24. You are correct about the battery life, but with the charging case holding 19.5 hours with a full charge, you can do a 10-minute quick charge that provides up to 2 hours of use. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So innovative it seems obvious!
on March 14, 2024
Posted by: RobW8s
Gender:Male
Length of ownership:1 month
The Bose Ultra Open Earbuds solve a couple problems I have always had with wireless earbuds, all day comfort and passive noise cancellation. Sometimes I want to block out the world around me, but more often I find myself wanting to enjoy what I am listening too while I interact with things going on around me. Also most every earbud relies on friction fit to the inner ear canal, which always over time either becomes irritating or the fit eventually wears out to the point the buds wont stay in place. Bose has addressed both of these issues for me and provided incredible sound quality that is immersive while still staying connected to the world around me.
Written by a customer while visiting bose.com
Customer Rating
5
Great buy! Great features!
on March 14, 2024
Posted by: Poochie Nellie
Gender:Female
Length of ownership:1 month
I bought the ear buds and love everything about them. Unfortunately my ear lobes is larger than normal since I was younger. I have to return mines. I’m sad.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound. Able to hear others speaking to me.
on March 14, 2024
Posted by: Belva
Gender:Female
Length of ownership:1 month
I really love these earbuds. For some reason, I can’t wear other buds, but these are perfect.
Written by a customer while visiting bose.com
Customer Rating
5
Great for running
on March 14, 2024
Posted by: Manuel
Gender:Male
Length of ownership:1 month
I like to listen to music during my runs. I had been using the SoundSport Free for the last few years and those always worked great for me. Only earbuds I was able to find without the thumping feedback from running. I still have them, but over the years the battery has degraded so much that I can't really use them. I was so disappointed that the SoundSport Free were discontinued, but now I am so grateful you guys have created the Ultra Open earbuds. I like them even more than the SoundSport and I never thought that would be even possible. Sound from the Ultra Open is amazing, fit is amazing, and design is beautiful. Love everything about them. Trying hard to find something to improve on these earbuds may be perhaps the way to adjust the volume. I think adjusting volume may be a common operation and it should not require two separate presses on the earbud. Not a big issue but being a review I figured I had to find something that could be improved. So grateful to have these earbuds. Thank you!
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Bose Ultra Open
on March 14, 2024
Posted by: ProfMike
Gender:Male
Length of ownership:1 month
Good sound, long battery life, very convenient to use.
Written by a customer while visiting bose.com
Customer Rating
5
Comfy!
on March 14, 2024
Posted by: Lojo
Love them. Great sound. Comfortable. Ear buds never fit in my ears. They hurt my ears and always fall out. These stay in place
Written by a customer while visiting bose.com