Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
3
like the design
on August 24, 2026
Posted by: Vero
Gender:Female
Length of ownership:1 month
they r good for music. but for using for Calls not really. u can't here the other person well. sound choppy.
Response from bose.comBy Customer Support, August 24, 2026
Hi there, thank you for taking the time to leave a review!
It's great to know that the music quality is hitting the mark for you, but we apologize for the frustrating call experience. Because earbuds placement on open-ear models affects both voice pickup and incoming audio, a slight adjustment to the ear cuff fit or a quick software update often makes a significant difference. To help you further here is a helpful article:
Fit: https://bose.life/4cTKLDV
Intermittent audio: https://bose.life/4wXyJAY
Gem - Customer Support
It's great to know that the music quality is hitting the mark for you, but we apologize for the frustrating call experience. Because earbuds placement on open-ear models affects both voice pickup and incoming audio, a slight adjustment to the ear cuff fit or a quick software update often makes a significant difference. To help you further here is a helpful article:
Fit: https://bose.life/4cTKLDV
Intermittent audio: https://bose.life/4wXyJAY
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on August 18, 2026
Posted by: Cgar1023
Gender:Male
Length of ownership:1 month
I am very happy with these. Comfortable, and great sound.
Written by a customer while visiting bose.com
Customer Rating
5
Great purchase
on August 18, 2026
Posted by: AuGee
I love it and am so glad I made this purchase. The surround sound is just perfect and great for the noise control. It feels a little awkward on my ear though, I'm continuously checking to see if it's fallen off; but it's quite snug
Written by a customer while visiting bose.com
Customer Rating
1
poor design; had to return them
on August 17, 2026
Posted by: nickname
Gender:Female
Length of ownership:1 month
I had to return them because the microphone is covered by the ear - poor design. I tried moving them every possible way to make them work better. Also, they are very easily knocked off your ear. It would be very easy to lose one.
Response from bose.comBy Customer Support, August 17, 2026
Thank you for sharing your experience. We're sorry to hear that the microphone performance and fit did not meet your expectations.
The Bose Ultra Open Earbuds use two microphones in each earbud, and call quality can be affected if the microphones are obstructed or if the earbuds are not positioned correctly. We understand you've already tried adjusting them, and we appreciate you taking the time to do so. We also value your comments regarding the fit and security of the earbuds.
For additional troubleshooting tips, please visit: https://bose.life/4qrLYbs
For the Wearing and adjusting of the Bose Ultra Open Earbuds, please visit: https://bose.life/4ws4odf
Cedrick - Customer Support
The Bose Ultra Open Earbuds use two microphones in each earbud, and call quality can be affected if the microphones are obstructed or if the earbuds are not positioned correctly. We understand you've already tried adjusting them, and we appreciate you taking the time to do so. We also value your comments regarding the fit and security of the earbuds.
For additional troubleshooting tips, please visit: https://bose.life/4qrLYbs
For the Wearing and adjusting of the Bose Ultra Open Earbuds, please visit: https://bose.life/4ws4odf
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Allows to hear surrounding while wearing
on August 16, 2026
Posted by: Jon 64
Gender:Male
Length of ownership:3 months
Great for all day use. Excellent sound, but able to wear and still hold conversations with others in the office while wey
Written by a customer while visiting bose.com
Customer Rating
5
Finally the one pairs better than Bose 21
on August 15, 2026
Posted by: Onsen
Gender:Male
Length of ownership:1 year or longer
I love using the old Bose QC21, the lined earphones. I bought several pairs and still keeping one as the spare. Bose Ultra Open finally beats it. The new pairs have superior sound stage and really comfortable to wear. I had so many pairs of headphones, earphones, this one is my favorite. I even wear them on the plane.
Written by a customer while visiting bose.com
Customer Rating
3
on August 14, 2026
Posted by: Lea
Very comfortable and good sound. It doesn’t cause ear pain or discomfort however battery life is not good-4-5 hrs max.
Response from bose.comBy Customer Support, August 14, 2026
Hey Lea! We're delighted to hear that you find the Bose Ultra Open Earbuds comfortable and enjoy their sound quality. The Ultra Open Earbuds feature an innovative open-ear design that lets you stay aware of your surroundings while still enjoying rich, private audio and all-day comfort.
We're sorry to hear that the battery life hasn't met your expectations. We have a few quick tips that may help improve playback time. In particular, please make sure that Immersive Audio and Auto Volume are turned off. When these features are disabled, the earbuds can provide up to 7 hours of play time, allowing you to enjoy your music for longer between charges.
If you need any further assistance, please don't hesitate to reach out. We're always happy to help! https://bose.life/4goDSg2
Sophie - Bose Customer Support
We're sorry to hear that the battery life hasn't met your expectations. We have a few quick tips that may help improve playback time. In particular, please make sure that Immersive Audio and Auto Volume are turned off. When these features are disabled, the earbuds can provide up to 7 hours of play time, allowing you to enjoy your music for longer between charges.
If you need any further assistance, please don't hesitate to reach out. We're always happy to help! https://bose.life/4goDSg2
Sophie - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Tiene todo lo que necesitas
on August 14, 2026
Posted by: waldo
Sonido excelente buen agarre a la oreja y la batería mucho mejor lo recomiendo.
Written by a customer while visiting bose.com