Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
2
Disappointing
on April 12, 2026
Posted by: DVigna
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’m on my second set in two years after the first ones were replaced under warranty. The pins in the charging case stop extending and making a connection with the ear bud to charge it. Frequently leaves me with one working ear bud. On the plus side, when the battery isn’t charged it lets me hear my surroundings very clearly.
When brand new and functioning properly I do love them though, just wish they weren’t disposable after 6 months.
Response from bose.comBy Customer Support, April 12, 2026
Hi there, thank you for sharing your experience with us. We’re sorry to hear about the charging issues you’ve encountered with your Bose Ultra Open Earbuds. The charging pins are magnetized to the earbuds, so they automatically snap into place once placed in the charging case, there’s no need to push the earbuds down, as this could damage the pins. If this issue occurs, you may purchase a replacement charging case. Please note that the warranty does not apply to cosmetic damages (such as dents, scratches, or broken plastic on ports) unless the failure is due to a defect in materials or workmanship. It also does not cover damages caused by accidents, exposure to liquids, misuse, neglect, or other external causes.
To help you further with the charging issue, here’s a helpful link: https://bose.life/4tCrIUD
Jelyn - Customer Support
To help you further with the charging issue, here’s a helpful link: https://bose.life/4tCrIUD
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose rocks
on April 12, 2026
Posted by: J
[This review was collected as part of a promotion.] Love them sound in amazing I would never use any other boss are the best of the best
Written by a customer while visiting bose.com
Customer Rating
2
5
on April 12, 2026
Posted by: Mr lee
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’m sad to say that my earbuds stopped working 6 months after I got them
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound !
on April 12, 2026
Posted by: CarlosOlimpia
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Love my Bose Ultra Open earbuds , great sound and they don’t bother my ears . The variety of colors is a plus! Connects flawlessly to my iPhone and my Fiio mp3.
Written by a customer while visiting bose.com
Customer Rating
3
Light weight and stylist
on April 12, 2026
Posted by: Action Jacksin
[This review was collected as part of a promotion.] Item purchased was returned because of the opoor sound qulality on recediving or making telephone calls
Response from bose.comBy Customer Support, April 12, 2026
Hi there, thank you for sharing your thoughts. The Bose Ultra Open Earbuds are equipped with two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear. We’re sorry to hear you’re experiencing difficulty, and we appreciate your patience as we work to help you get the best performance from your earbuds.
You can check out this helpful link for more information: https://bose.life/41t47de
Jelyn - Customer Support
You can check out this helpful link for more information: https://bose.life/41t47de
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best ear buds ever
on April 12, 2026
Posted by: Paul C
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] These are the absolute best earbuds I have ever had. I think I have only needed to charge them once since I got them. The sound is amazing.
Written by a customer while visiting bose.com
Customer Rating
5
Great fit!
on April 12, 2026
Posted by: Gravyspoon
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these a couple months ago and LOVE them! They are so comfy, I sometimes forget I'm wearing them. Also, being able to still hear my surroundings while listening to music or an audiobook is wonderful! Great for wearing around the house, working out, or going for a walk.
Written by a customer while visiting bose.com
Customer Rating
5
Brilliant Features
on April 11, 2026
Posted by: Chandra
[This review was collected as part of a promotion.] Brilliant feature
I bought ultra open earbuds more than a year ago and I am extremely happy with the clarity of sound , ease of wearing and total privacy that the open earbuds offer. It doesn’t fall or loosen up like most of the earbuds do
I bought ultra open earbuds more than a year ago and I am extremely happy with the clarity of sound , ease of wearing and total privacy that the open earbuds offer. It doesn’t fall or loosen up like most of the earbuds do
Written by a customer while visiting bose.com