Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
1
Disappointing Performance for the Price
on February 28, 2025
Posted by: Jackie78
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I received the Bose Ultra Open Earbuds as a Christmas gift, and while I had high hopes, my experience has been nothing but frustrating. Within a month, I had to send them back for a replacement because they wouldn’t maintain a Bluetooth connection. The audio would constantly drop in and out, making them nearly unusable.
Bose sent me a new pair, and now, about a month later, I’m dealing with the exact same issue. For earbuds that cost nearly $300, I expected much better reliability. While they are incredibly comfortable to wear, the persistent technical issues completely overshadow that benefit.
If you’re looking for high-quality, hassle-free earbuds, I can’t recommend these. The connection problems are just too much of a headache. I wouldn’t buy them again.
Response from bose.comBy Bose, Customer Support, March 3, 2025
Hello Jackie, I am sorry to hear that the replacement earbuds are experiencing the same issue. I would recommend testing the earbuds with a different device to see if the connection issue continues. Also, we do have troubleshooting support that can help with additional suggestions: https://bose.life/40yCpwc.
Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Game Changer
on February 28, 2025
Posted by: Johnny2
Gender:Male
Length of ownership:1 month
Game changer. Great sound quality, especially with the Immersion mode. A wonderful secure fit that doesn’t require in ear canal insertion. Allows for musical enjoyment with full awareness of your surroundings.
Written by a customer while visiting bose.com
Customer Rating
5
I love these
on February 27, 2025
Posted by: BlackCeaserPapi
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I have had these for 2 months now and by far the best I have had. Perfect for my meditations!! I wish the audio could go a little higher during calls. But that might be me just being picky!!!
Written by a customer while visiting bose.com
Customer Rating
5
Earbus
on February 27, 2025
Posted by: Baby Blue
Gender:Female
Length of ownership:1 month
I love my Bose Earbuds, We now have three,nI haave two just for me so I am never with one.
Written by a customer while visiting bose.com
Customer Rating
5
Very nice and cool
on February 27, 2025
Posted by: Bug65
Gender:Female
Length of ownership:1 month
Love these earbuds! Very comfortable and the sound is great.
Written by a customer while visiting bose.com
Customer Rating
4
Love it
on February 27, 2025
Posted by: Diva
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought and I love it ! I use for exercise and is so helpful
Written by a customer while visiting bose.com
Customer Rating
4
Really Great Sound
on February 27, 2025
Posted by: Kkey
Gender:Female
Length of ownership:1 month
I love these earbuds. The sound is great and being able to control the base and treble in the app is nice. I give these 4 1/2 stars. The 1/2 star loss is due to not building in a way to locate the earbuds if they fall under the bed or in the couch. Also, I sometimes have to put the buds back in the case to get them to connect.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds anywhere
on February 27, 2025
Posted by: TedT
Gender:Male
Length of ownership:1 month
After spending a fair amount of money on cheaper Bose "wannabe" ear buds that always failed to perform consistently, I finally purchased the real thing. These buds are very, very good. They are easy to fit onto your ears, they pair instantly when taken out of the case, they work ALL the time, unlike their cheap imitations, and the sound is consistent with what you expect from a company like Bose. Like they always say-- you get what you pay for! These buds are definitely worth every penny!
Written by a customer while visiting bose.com