Customer reviews from bose.com
Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Average customer rating
4.4
(4,263 Reviews)
Rating breakdown 4,263 reviews
5 Stars
2,764
4 Stars
775
3 Stars
389
2 Stars
178
1 Star
157
Customer Reviews for Bose - Refurbished Excellent - x Kendra Scott Ultra Open Earbuds - Gold Filigree
Customer Rating
4
Great Product…. I just wish my ear fit them.
on May 21, 2026
Posted by: Devlin614
Gender:Male
Length of ownership:1 week
The idea and the functionality of the earbuds are really good. The sound and how they describe interactions is right on the point. The only issue I have is with the thickness of the wraparound below your ear. Since I have a little bit larger ear than normal, it didn’t fit me properly, which caused issues with the performance. I still recommend them for everyone and it’s a great product.
Written by a customer while visiting bose.com
Customer Rating
4
on May 17, 2026
Posted by: Kelly M
Gender:Male
Length of ownership:1 month
I bought these a month ago and they feel great, the way they fit around my ear is fantastic.
That being said, using them on an airplane isn't the best choice with all the background noise.
I already have another in-ear old style set of Bose earbuds with the curved shaped insert for the ear that sounds great, the only problem was keeping them in my ears.
I am going to try the new style in-ear Bose ear buds and hopefully three is the charm.
Kelly M.
Las Vegas, NV.
That being said, using them on an airplane isn't the best choice with all the background noise.
I already have another in-ear old style set of Bose earbuds with the curved shaped insert for the ear that sounds great, the only problem was keeping them in my ears.
I am going to try the new style in-ear Bose ear buds and hopefully three is the charm.
Kelly M.
Las Vegas, NV.
Written by a customer while visiting bose.com
Customer Rating
3
Great for music/Not so great for taking calls...
on May 16, 2026
Posted by: Nina
Gender:Female
Length of ownership:3 months
So this is the second pair I've purchased....my pair was specifically purchased for the gym. My partner saw them and wanted a pair too. So I bought the second pair which they use hands free mostly and to listen to music...taken calls is not very good, it's delayed and you have to constantly repeat yourself as the person on the other end can't hear you very well. It is very disruptive to that end but for listening to music it is fab. Is there any advise to improve the calls quality?
Response from bose.comBy Customer Support, May 16, 2026
Hi Nina, thank you so much for your continued support, we truly appreciate you choosing a second pair of Ultra Open Earbuds, and we’re glad to hear you’re enjoying them for music!
We’re sorry to hear about your experience with call quality, as we know how important that is for hands-free use. The Ultra Open Earbuds are designed with an open-ear concept to help you stay aware of your surroundings. Because of this design, the microphones rely on proper fit and positioning for the best voice pickup. Call quality can also vary depending on your environment, fit, and device compatibility.
We recommend double-checking the fit, ensuring the earbuds are worn correctly, and confirming they are selected as the active microphone during calls.
To help you get the best possible call experience, please review these quick guides:
https://bose.life/41YAv7B
https://bose.life/4cCUE9p
Daisy - Customer Support
We’re sorry to hear about your experience with call quality, as we know how important that is for hands-free use. The Ultra Open Earbuds are designed with an open-ear concept to help you stay aware of your surroundings. Because of this design, the microphones rely on proper fit and positioning for the best voice pickup. Call quality can also vary depending on your environment, fit, and device compatibility.
We recommend double-checking the fit, ensuring the earbuds are worn correctly, and confirming they are selected as the active microphone during calls.
To help you get the best possible call experience, please review these quick guides:
https://bose.life/41YAv7B
https://bose.life/4cCUE9p
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Like them but don’t love them.
on May 14, 2026
Posted by: BLW1
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these in late 2025. I loved the clear sound. The open ear concept I’ve grown to love since I’m on a bicycle a lot and need to be sonically aware. The one thing I thought about was how the buds keep slipping off my ear as I was just moving around my house. Given how easy it was to lose in my home I didn’t want to try them for long outside and end up with one earbud on my ride back.
I recommend them if you know you’re just walking or for stationary meetings but not for full blown exercise and similar activities.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent, Purchased Multiple Pairs.
on May 14, 2026
Posted by: GaryE57
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] This is my sixth pair that I've purchased. I love how they allow me to wear glasses, hats, listening with great Bose sound quality, yet still able to hear other noises. But they can be bumped off accidentally; I've lost the left earbud of two different pairs. I have purchased pairs for others in my family; they love theirs too.
Written by a customer while visiting bose.com
Customer Rating
3
I Am frustrated
on May 12, 2026
Posted by: Barbara
Gender:Female
Length of ownership:1 month
I bought one month ago more or less but I sed back to replaiced because people don’t hear me well
Response from bose.comBy Customer Support, May 12, 2026
Hello, Barbara! Thank you for sharing your experience with the Bose Ultra Open Earbuds. We’re glad you chose our products, though we’re sorry to hear about the issue you encountered with call quality. We appreciate you taking the step to return the products for replacement.
The Bose Ultra Open Earbuds are designed with two microphones in each earbud, and proper positioning can significantly improve call performance. If the microphones are obstructed, by headwear, hair, or incorrect placement, it may affect how clearly your voice is picked up by people on the other end of calls. We recommend ensuring that the earbuds are securely and correctly positioned on each ear, and that the microphone areas are not blocked.
For the awareness of other users, you can also refer to this helpful link for additional guidance and tips: https://bose.life/4d4UsjE
Cedrick - Customer Support
The Bose Ultra Open Earbuds are designed with two microphones in each earbud, and proper positioning can significantly improve call performance. If the microphones are obstructed, by headwear, hair, or incorrect placement, it may affect how clearly your voice is picked up by people on the other end of calls. We recommend ensuring that the earbuds are securely and correctly positioned on each ear, and that the microphone areas are not blocked.
For the awareness of other users, you can also refer to this helpful link for additional guidance and tips: https://bose.life/4d4UsjE
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Thoughts
on May 8, 2026
Posted by: Boseairpod
Gender:Female
Length of ownership:1 week
Week 1 of having the buds and I am getting used to it. I like that I don’t have to plus my ears so far that is a pro, the one improvement would be seamless call pickup on iPhone, it’s also hard to hear on calls.
Written by a customer while visiting bose.com
Customer Rating
5
Wow!
on May 7, 2026
Posted by: Pjb605
Gender:Male
Length of ownership:1 month
Wow! Just wow! Exceptional sound and comfort!!!!!!
Written by a customer while visiting bose.com