Customer reviews from singer.com
Singer - 6800C Heavy Duty Sewing Machine
Average customer rating
4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
73
4 Stars
13
3 Stars
13
2 Stars
6
1 Star
18
79%of customers recommend this product.
(
76 out of
96)
Customer Reviews for Singer - 6800C Heavy Duty Sewing Machine
Customer Rating
1
Defective
on December 7, 2022
Posted by: NanaTracee
from California
I should have checked the machine right out of the box so I am partly to blame....I bought this machine in May of 2022 and did not start using it until December 2022 and noticed the needle positioner does not work. I just got of the phone and was told that my machine is under warranty but I have to pay to send the machine to the warranty center. I live in central California and the centers are in southern CA about 800 miles away. I think if it's under warranty they should have to pay to send it to the center. I believe this is a computer defect since everything else seems to be working and this should have been taken care of with an exchange. Very Unhappy!!
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, December 8, 2022
Thank you for contacting us regarding your Singer Heavy Duty model 6800C sewing machine. At the end of shift, the LEAD reviewed yesterdays' cases and will be getting in touch with you regarding this issue. Thank you for giving us the opportunity to provide a more positive experience. As always our goal is for you to have the best sewing experience possible
Written by a customer while visiting singer.com
Posted by: Gingie
from Wadsworth, OH
Verified Purchase:Yes
I love the machine. However, the third time using it the auto thread cutting motor is stick on. The gears keeping spinning. I also went online to try and register for the warranty and there’s no option for the 6800 C so I’m unable to register it for warranty.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, November 26, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer machine. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Posted by: Pebbles
Verified Purchase:Yes
I love the machine easy to use. The only thing i don't like is the release handle for the foot when you do close work it has a tendency to release and mess up everything almost got a needle in my face .
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, November 15, 2022
We are sorry if your experience fell short of your expectations. We would love to know why so that we can provide a better experience. You may reach us anytime at: https://www.singer.com/email-us.
Written by a customer while visiting singer.com
Customer Rating
1
Broke after 10 months of use!
on November 14, 2022
Posted by: Alena
from Los Angeles
I'm shocked that this machine broke down so quickly considering I didn't use it much as I have another machine. I specifically bought one of the most expensive sewing machines so that it would be of high quality, but only 10 months passed and it broke. When I was sewing tulle, our machine just stopped, made a strange and loud sound and stopped working! I am a designer, I sew wedding dresses and the machine is very important for me! As a result, I can’t return it to the store, I don’t have a guarantee ... the repair costs like a whole machine !!! Seriously ?! I really want to return this machine back and not pay for its repair! In less than a year this machine broke down!(Just as a fact, I have the cheapest sewing machine which is 7 years old, and so it never broke down!)
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, November 15, 2022
Thank you for contacting us regarding your Singer Heavy Duty model 6800C sewing machine and allowing us the opportunity to work with you. I am showing one of our representatives is currently assisting you with your machine issues. If you need further assistance, please reply directly to the representative you have been working with.
Written by a customer while visiting singer.com
Posted by: Bean-Bean
from Tennessee
Verified Purchase:Yes
This sewing machine is awesome! 400+ stitches real computerized system. My last sewing project with it was a breeze. I was able to assemble within minutes. Some packaging literature warns that this machine should be operated under supervision of an “expert” sewer. 👀um, yeah, this thang has Stitch speed knob, thread cutter, toggle needle up or down, stitch memory playback, so much more! The only thing I don’t like is that you have to print your own user manual👀 I can’t figure out the needle threader, it looks like it is attached backwards and the accessories are too basic for such an awesome machine. I highly recommend.
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, November 4, 2022
Thank you for the 5-stars and for taking the time to write your review. We really appreciate your input and we will share this with the Product Development team who continually looks for ways to improve.
Written by a customer while visiting singer.com
Posted by: Fur Mamma
Verified Purchase:Yes
I started sewing on a Singer Start, and quickly outgrew it. I replaced it with the Singer Heavy Duty and I'm delighted! My sewing is so much faster, better and more fun!
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, October 28, 2022
Thank you so much for the 5 stars and for taking the time to write your review of the Singer Heavy Duty model 6800C sewing machine. We greatly appreciate you for sharing your experience with other shoppers.
Written by a customer while visiting singer.com
Customer Rating
5
I love using this machine, about a year old
on October 6, 2022
Posted by: sdlepal
from Ohio
I bought this a little over a year ago. I loved using it right out of the box. It has all the features I use every day. I make purses and quilts on it. I think it is heavy duty named because it gets extensive use and it also does heavy duty projects, goes right over those heavy seams which is one of my favorite things about it.
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, October 7, 2022
Thank you sew much for your review! We are very excited to have you as part of the SINGER family. We are grateful for your kind words and for sharing your experience with other shoppers.
Written by a customer while visiting singer.com
Posted by: Machinist
from SC
Verified Purchase:Yes
Digital control is easy to use. The machine has sewn through two layers of seatbelt webbing without difficulty.
I would recommend this to a friend!
Response from singer.comBy Sherry, Customer Care, October 2, 2022
Thank you for the 5-stars! Your satisfaction is what we strive for and your feedback is very important to us. We really appreciate your input.
Written by a customer while visiting singer.com