Customer reviews from singer.com
Singer - 6800C Heavy Duty Sewing Machine
Average customer rating
4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
73
4 Stars
13
3 Stars
13
2 Stars
6
1 Star
18
79%of customers recommend this product.
(
76 out of
96)
Customer Reviews for Singer - 6800C Heavy Duty Sewing Machine
Customer Rating
1
Faulty Machine Right Out of Box
on April 9, 2021
Posted by: CoffeeMamaLlama
from Colorado
Given as a gift.
Failed to work on first use, only sews a straight line correctly. All decorative stitches cause machine to run fabric backwards and produce a pattern that looks nothing like what was selected, see the photo.
Returning this tomorrow, I will only exchange for same type if I can test it in the store as from the reviews I found on line it seems there is a 50/50 chance of the next machine being faulty as well.
Not a great way to build customer loyalty, such inconsistent quality.
Failed to work on first use, only sews a straight line correctly. All decorative stitches cause machine to run fabric backwards and produce a pattern that looks nothing like what was selected, see the photo.
Returning this tomorrow, I will only exchange for same type if I can test it in the store as from the reviews I found on line it seems there is a 50/50 chance of the next machine being faulty as well.
Not a great way to build customer loyalty, such inconsistent quality.
Response from singer.comBy Maxine, Customer Care, April 10, 2021
We are so very sorry that you have experienced this difficulty with you new Singer Heavy Duty 6800C sewing machine. If you haven't already returned the machine, we would be happy to trouble-shoot the problem with you to see if there are quick adjustments such as tension that may correct the sewing quality? Most often for decorative stitch functions, thread tension should be less than for straight stitch sewing. Please contact us at: https://www.singer.com/Contact-Us and one of our Customer Care representatives will be happy to assist with you.
Written by a customer while visiting singer.com
Customer Rating
2
Poor quality control
on April 6, 2021
Posted by: Fred
I was excited to upgrade to this model from a 4452. Once I got it, I set it up and quickly found that the pedal didn't work. The issue turned out to be the connector on the machine - the connection is so flaky that the pedal would only work with the jack in a specific orientation; any wiggling will cause it to fail. Interestingly, other brands do have a pedal detector with a little sign on the display when a pedal is connected, which would have made troubleshooting easier. I did test this (button-operated) machine briefly, and found it unable to cut the thread I was using with the 4452. So much for "100% tested for sewing by our experts" - this should not have passed quality control. If you intend on buying this machine, wait for a sale; it is definitely not worth the MSRP.
No, I would not recommend this to a friend.
Response from singer.comBy Velma, Customer Care, April 7, 2021
We regret to learn that you are having issues with your Singer Heavy Duty model 6800C sewing machine and we will be happy to assist you with the issue you are having. However, we will require a little more information in order to give accurate and detailed suggestions. Please contact us at: https://www.singer.com/Contact-Us and one of our Customer Care representatives will be happy to work with you.
Written by a customer while visiting singer.com
Posted by: sakurako
Verified Purchase:Yes
powerful enough to work with canvas or interior fabric. the onl problem found so far is, as someone mentioned before, free arm is not free and requires extra attention. besides, the bobbin tension is too strong from the very beginning and need to sew with upper thread tension level 8-9. wondering if the bobbin tension will be gradually get loosen as being used? overall i love this and this has all what i need.
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, April 6, 2021
Thank you for the 5-star review for the Singer Heavy Duty model 6800C sewing machine! Our goal is for you to have the best sewing experience possible.
Written by a customer while visiting singer.com
Posted by: mom93
from CA
Verified Purchase:Yes
not what i expected for a singer heavy duty machine.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Customer Rating
4
Awesome Machine
on March 9, 2021
Posted by: Ryan
from Halifax
Taking up sewing for a bit, with a few projects. This is the best all around machine!
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, March 9, 2021
We are grateful that you took the time to leave us a review of the Singer Heavy Duty model 6800C sewing machine. Your feedback helps us to improve service for everyone.
Written by a customer while visiting singer.com
Posted by: Chip
from Rocky Mount VA
Verified Purchase:Yes
I had high hopes about this machine after reading positive reviews; but i have been having some issues with the stitching as well as the automatic thread cutting. Some of the stitches are not coming out even with the tension set on 4 (actually, I have run test at tensions from 2 to 6). And when I push the button to cut the thread, the machine makes a buzzing noise and does not always cut the thread. I am using the machine with two pieces of cotton (for face mask), as well as two pieces of canvas.(shop aprons)
Maybe I am just doing something wrong? One time as it was trying to cut the thread, the bobbin was trying to come up out of the compartment where it goes.
I would recommend this to a friend!
Response from singer.comBy Connie, Customer Care, March 3, 2021
We are sorry that your experience with the Singer Heavy Duty model HD600C sewing machine fell short of the mark. We would love to know why so that we can deliver a better experience. You may reach us anytime at https://www.singer.com/Contact-Us. We look forward to your feedback and will be happy to try to resolve your issues.
Written by a customer while visiting singer.com
Posted by: Singer happy
from San Diego
Verified Purchase:Yes
We are having great fun using this machine. It works great.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Floweriris
from Kalamazoo michigan
Verified Purchase:Yes
The stitch is so perfect! Even better than the Pfaff that I bought a couple years ago. I have made one quilt top with it and am so happy with the stitch and ease of using the machine. The bobbin winding is smooth also. So far I have not been disappointed!
I would recommend this to a friend!
Written by a customer while visiting singer.com