Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,193
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
Awesome phone
on September 7, 2026
Posted by: Ct1980
[This review was collected as part of a promotion.] I use it everyday from email to phone calls. It's my right hand device. It has alot of cool.festures like the bio sensors for my smart watch connection.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung a17
on September 7, 2026
Posted by: Mike0521
[This review was collected as part of a promotion.] The phone is off good quality. The only thing I can complain about is the ram in it is underwhelming. It is slow to respond and opening anything more than one app at a time refers it useless
Value
2
Response from Samsung USBy R&R, September 8, 2026
Good day Mike0521,
Thank you for reaching out and sharing your reasons for choosing the Galaxy A17 5G. This phone provides 5G connectivity, a spacious display, and functionality for everyday communication and entertainment. We appreciate your positive feedback regarding the phone's overall quality, as well as your input on memory performance.
Your experience with slower response times and difficulty multitasking is valuable to us, as it helps Samsung improve performance. If you notice that your phone starts to slow down when using multiple apps, you can benefit from a quick optimization.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and shuts down apps running in the background.
Optimizing your phone is quick and simple. To do so, go to Settings, swipe to find Device Care, tap on "Optimize Now," and then select "Done."
For more information on quick optimization, see the online article linked below. We value your feedback and appreciate you choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for reaching out and sharing your reasons for choosing the Galaxy A17 5G. This phone provides 5G connectivity, a spacious display, and functionality for everyday communication and entertainment. We appreciate your positive feedback regarding the phone's overall quality, as well as your input on memory performance.
Your experience with slower response times and difficulty multitasking is valuable to us, as it helps Samsung improve performance. If you notice that your phone starts to slow down when using multiple apps, you can benefit from a quick optimization.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and shuts down apps running in the background.
Optimizing your phone is quick and simple. To do so, go to Settings, swipe to find Device Care, tap on "Optimize Now," and then select "Done."
For more information on quick optimization, see the online article linked below. We value your feedback and appreciate you choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Still better than ifone
on September 6, 2026
Posted by: GoneGirl
[This review was collected as part of a promotion.] I chose the A17 because it's affordable and I'm loyal to Samsung"s OneUI. I can't say that I'm satisfied with it's performance (I'm used to Ultra's and S pens) but, it hasn't failed me yet. You can definitely feel what's missing though. I feel as if there were to be a smaller number of A series models put out then the money save could afford Samsung to use AMOLED.. Frankly anything other than AMOLED is hard for me to look at.
Value
3
Response from Samsung USBy R&R, September 8, 2026
Hello GoneGirl,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. We appreciate your loyalty to Samsung and One UI. The Galaxy A17 5G features 5G connectivity, a spacious display, and essential Galaxy functionalities for daily use. We value your insights as someone familiar with Galaxy Ultra devices, especially your feedback regarding display quality and overall performance. Thank you for your input and for your continued support of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy A17 5G. We appreciate your loyalty to Samsung and One UI. The Galaxy A17 5G features 5G connectivity, a spacious display, and essential Galaxy functionalities for daily use. We value your insights as someone familiar with Galaxy Ultra devices, especially your feedback regarding display quality and overall performance. Thank you for your input and for your continued support of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is unbelievable!
on September 5, 2026
Posted by: Firespark
[This review was collected as part of a promotion.] I am so glad that I chose to upgrade to the Galaxy A175G, I love it! The Ai features are the best, it helps me with anything I have a question with. Truly a wonderful phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has Good features
on September 5, 2026
Posted by: Socaldolphingirl65
[This review was collected as part of a promotion.] Ive had my phone for 6 months and its great. But the phone service T mobile is lousy. It always disconnects and its slow. But the service disconnecting or it takes awhile to connect to the service is very frustrating special when your doing something important. But the phone itself is Great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Galaxy Phones
on September 4, 2026
Posted by: Belinda
[This review was collected as part of a promotion.] The Galaxy series is the only phones I would buy if I would have to have an android phone. The designs are so sleek, prices are reasonable and have the best deals/offers. They have the updated software and so much to offer. Kudos to Samsung for another great experience with Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Freezes
on September 4, 2026
Posted by: Katy3036
from NC
The phone freezes constantly. Most of the time when the screen is locked and I try to unlock it, it won't let me put in my passcode. It won't even let me turn it off when it freezes completely. It's also extremely slow and laggy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, September 8, 2026
Hey there Katy3036,
Thank you for reaching out to us and sharing your experience with the Galaxy A17 5G. This device features a spacious display, 5G connectivity, and security measures designed to keep your essential information accessible.
We appreciate your feedback about frequent freezing, issues entering your passcode, slower performance, and being unable to power off the phone when it becomes unresponsive. If your Galaxy device’s touchscreen is frozen or not responding to touch, it doesn't necessarily indicate a problem with the device. The issue could be as simple as a faulty app or even cracks in the screen.
To improve performance, we recommend optimizing your device. You can do this by using the Device Care feature. Here’s how:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead.
This process closes all running apps and clears unused memory. For more information on what to do when your device is unresponsive, please refer to the link provided below.
Your insights help Samsung enhance the overall performance and reliability of Galaxy devices.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out to us and sharing your experience with the Galaxy A17 5G. This device features a spacious display, 5G connectivity, and security measures designed to keep your essential information accessible.
We appreciate your feedback about frequent freezing, issues entering your passcode, slower performance, and being unable to power off the phone when it becomes unresponsive. If your Galaxy device’s touchscreen is frozen or not responding to touch, it doesn't necessarily indicate a problem with the device. The issue could be as simple as a faulty app or even cracks in the screen.
To improve performance, we recommend optimizing your device. You can do this by using the Device Care feature. Here’s how:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead.
This process closes all running apps and clears unused memory. For more information on what to do when your device is unresponsive, please refer to the link provided below.
Your insights help Samsung enhance the overall performance and reliability of Galaxy devices.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Device is speedy, has a lot of storage, and durabl
on September 3, 2026
Posted by: Mishelle
[This review was collected as part of a promotion.] I just upgraded, finally, from a government issued phone and phone number to finally paying for my own service. I chose the Samsung Galaxy A17 5G and it has been a relatively smooth and comfortable experience.
Value
4
Response from Samsung USBy R&R, September 4, 2026
Hello Mishelle,
Thank you for informing us about your upgrade to the Galaxy A17 5G. This device offers responsive performance, ample storage, and a durable design, all in a comfortable form. We are delighted to hear that your experience in choosing your phone and service has been smooth. Welcome to your new journey with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for informing us about your upgrade to the Galaxy A17 5G. This device offers responsive performance, ample storage, and a durable design, all in a comfortable form. We are delighted to hear that your experience in choosing your phone and service has been smooth. Welcome to your new journey with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US