Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,746 Reviews)
Rating breakdown 3,746 reviews
5 Stars
2,192
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
This phone has everything I need for daily use.
on September 7, 2026
Posted by: Partysnax
[This review was collected as part of a promotion.] Since I don't have a computer, this phone let's me do all my YouTube editing. I also use it for facetiming long distance friends and family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Useless garbage and that's it's best quality
on September 7, 2026
Posted by: Dissatisfied
[This review was collected as part of a promotion.] I choose to write this review because this phone is undeniably the worst experience I have ever had with a new phone.
I can't say much about the hardware because the software makes it a constant struggle to use the phone. Trying to text coherently is impossible. The phone doesn't recognize common words and puts spaces and periods and just jumbled letters. Initially I had a microphone for talk to text. After about a week I got an update a d now no microphone so I must stop whatever I. Doing and type. I did not correct that last paragraph so you can see first hand what I mean. Whether the phones screen is de s ectove or the software makes the phones use a constant struggle is maybe up for debate.
This will be my first and last Samsung because I can't make it work. I have spent several hours trying to get answers with no results. Help files on the phone are not worth anything.
It has taken me over 15 min to type this because of the mistakes the phone makes. And by the way I have been texting for years so I am guite familiar with phones that work and believe me this one doesn't.
And i won't have to upload a photo cause you can see by the mistakes I didn't correct in this review how the phone works but I am including a snap showing no microphone when texting.
I can't say much about the hardware because the software makes it a constant struggle to use the phone. Trying to text coherently is impossible. The phone doesn't recognize common words and puts spaces and periods and just jumbled letters. Initially I had a microphone for talk to text. After about a week I got an update a d now no microphone so I must stop whatever I. Doing and type. I did not correct that last paragraph so you can see first hand what I mean. Whether the phones screen is de s ectove or the software makes the phones use a constant struggle is maybe up for debate.
This will be my first and last Samsung because I can't make it work. I have spent several hours trying to get answers with no results. Help files on the phone are not worth anything.
It has taken me over 15 min to type this because of the mistakes the phone makes. And by the way I have been texting for years so I am guite familiar with phones that work and believe me this one doesn't.
And i won't have to upload a photo cause you can see by the mistakes I didn't correct in this review how the phone works but I am including a snap showing no microphone when texting.
Value
1
Response from Samsung USBy R&R, September 10, 2026
Greetings Dissatisfied,
Thank you for taking the time to share why you chose the Galaxy A17 5G. This device offers 5G connectivity, a large display, and built-in communication features designed to enhance everyday messaging and productivity. We appreciate the detailed feedback you provided regarding typing accuracy, voice-to-text functionality, and the changes you noticed after the software update. Reliable text input is crucial for smartphone use, and your experience gives Samsung valuable insight into where the software can continue to improve. Thank you for sharing your feedback with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share why you chose the Galaxy A17 5G. This device offers 5G connectivity, a large display, and built-in communication features designed to enhance everyday messaging and productivity. We appreciate the detailed feedback you provided regarding typing accuracy, voice-to-text functionality, and the changes you noticed after the software update. Reliable text input is crucial for smartphone use, and your experience gives Samsung valuable insight into where the software can continue to improve. Thank you for sharing your feedback with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has been a very good phone I like it .
on September 7, 2026
Posted by: VFMTkook
[This review was collected as part of a promotion.] The phone that I chose has helped out a lot more updated better service better camera it's been awesome it's helped out a lot with gaming and screaming and taking pictures and video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great produce, I love my phone
on September 7, 2026
Posted by: SG4Samsung
[This review was collected as part of a promotion.] I chose my Samsung phone, because love the quality of the phone.
I use my phone for everything from watching movies, reels on social media, games, shopping apps, GPS, my safe ride app for car insurance, absolutely everything. Pictures, family videos, I love the quality in the pictures. I use it for Google. Also use it for my audio books.
Samsung over all is my #1 pick for a phone. Been wanting to get a Samsung tablet.
Been using Samsung phones for a long time..
I use my phone for everything from watching movies, reels on social media, games, shopping apps, GPS, my safe ride app for car insurance, absolutely everything. Pictures, family videos, I love the quality in the pictures. I use it for Google. Also use it for my audio books.
Samsung over all is my #1 pick for a phone. Been wanting to get a Samsung tablet.
Been using Samsung phones for a long time..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great battery quality
on September 7, 2026
Posted by: SB4680
[This review was collected as part of a promotion.] Ever since I bought this phone, never once had battery issues like with my last phone and it also has great speaker quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is all around fully functional
on September 7, 2026
Posted by: Leahloves28
[This review was collected as part of a promotion.] I choose this device because it is affordable and fully functional in every way I could possibly need it. I love Samsung as a brand and I will never choose another brand.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great produce, I love my phone
on September 7, 2026
Posted by: SG4Samsung
[This review was collected as part of a promotion.] I chose my Samsung phone, because love the quality of the phone.
I use my phone for everything from watching movies, reels on social media, games, shopping apps, GPS, my safe ride app for car insurance, absolutely everything. Pictures, family videos, I love the quality in the pictures. I use it for Google. Also use it for my audio books.
Samsung over all is my #1 pick for a phone. Been wanting to get a Samsung tablet.
Been using Samsung phones for a long time..
I use my phone for everything from watching movies, reels on social media, games, shopping apps, GPS, my safe ride app for car insurance, absolutely everything. Pictures, family videos, I love the quality in the pictures. I use it for Google. Also use it for my audio books.
Samsung over all is my #1 pick for a phone. Been wanting to get a Samsung tablet.
Been using Samsung phones for a long time..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 7, 2026
Posted by: MelieB
[This review was collected as part of a promotion.] Love the memory capacity, great lcd screen, I opted for samsung because I have many samsung items in my house and I love that I can sync everything and at times control something with one of my accessories, I have the dryer and refrigerator, TV and tablets that are samsung so love the convince.
Value
5
Written by a customer while visiting Samsung US