Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,746 Reviews)
Rating breakdown 3,746 reviews
5 Stars
2,192
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
This phone is ok
on September 7, 2026
Posted by: Kirty9991
[This review was collected as part of a promotion.] I chose this phone because it's Samsung. It has been great phone but now I've owned it lil over year it's just really slow. I get error msgs lot of the time. But overall it's been good phone. Thank you. Kirt Webber
Value
3
Response from Samsung USBy R&R, September 11, 2026
Hello Kirty9991,
Thank you for sharing why you chose the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and everyday features for communication and entertainment. We’re glad to hear the phone has served you well overall.
If you've noticed your phone slowing down, a quick optimization might help. The Quick Optimization feature can enhance your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap on “Optimize now,” and then select “Done.”
For more information, please check the article linked below. We appreciate your feedback regarding the slower performance and error messages you've encountered, especially after extended use. Thank you, Kirt, for sharing your experience and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing why you chose the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and everyday features for communication and entertainment. We’re glad to hear the phone has served you well overall.
If you've noticed your phone slowing down, a quick optimization might help. The Quick Optimization feature can enhance your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap on “Optimize now,” and then select “Done.”
For more information, please check the article linked below. We appreciate your feedback regarding the slower performance and error messages you've encountered, especially after extended use. Thank you, Kirt, for sharing your experience and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I don't like the way it causes me to have to dial
on September 7, 2026
Posted by: GreenEyes
[This review was collected as part of a promotion.] I chose this device because I was told it was good with the processor but it's slow and I don't like the way it works
Value
3
Response from Samsung USBy R&R, September 11, 2026
Hiya GreenEyes,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and essential features designed for calls, messaging, and apps. We appreciate your feedback regarding the processor performance and the slower user experience you've noticed. Smooth operation is crucial, and your comments help Samsung understand how we can continue to improve. Thank you for contributing to the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and essential features designed for calls, messaging, and apps. We appreciate your feedback regarding the processor performance and the slower user experience you've noticed. Smooth operation is crucial, and your comments help Samsung understand how we can continue to improve. Thank you for contributing to the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great memory and features
on September 7, 2026
Posted by: BlackRose
[This review was collected as part of a promotion.] I chose this A17 series because it fit my budget and needs. I enjoy taking pictures of my family and the camera with it's options to take and edit your photos and keep them makes keeping a hold of your memories better than previous products I have had before. I love listening to music. The volume on this device works really well for watching movies and listening to music and I can even connect to my tv to watch from apps or listen to music from my phone on a bigger screen. I am able to access and store important documents for when I need them. And I am able to connect with my childrens phone and am able to keep tabs on them when they are away from home. I really enjoy this phone and don't have any plans of switching from this device any time soon.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All I Get Are Compliments
on September 7, 2026
Posted by: Paulisa
[This review was collected as part of a promotion.] I am glad I chose the A17 phone. This phone is the best one yet. It works well and efficiently. My favorite part about this phone is the high speed broad internet. I also love, love, love the face recognition perk! Easy to maneuver for one who is not high tech, yet has amazing features.
I get complimented for how advanced this is. 😃
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Samsung Product Holder.
on September 7, 2026
Posted by: MrMezsurez
[This review was collected as part of a promotion.] I am glad that I chose my A17 5G Galaxy. The functionalities of my phone is just right for my lifestyle. Im able to handle all of my business needs and entertainment preferences. The AI features that are included with the phone help with a variety of daily task and Samsung TV being included was a major plus for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Recommended 4 elderly/ non tech savvy
on September 7, 2026
Posted by: Biggie
[This review was collected as part of a promotion.] I consider this phone for people who doesn't do more productivity like taking pics, creating documents, or storing files. The phone is great for someone who needs a basic phone to call or text family or people that may use social media. . People who like to play games and do multiple activity I would recommend looking into a different samsung product. Product is great but you can find defaults if you use your phone all day for anything to accomplish throughout the day like emails, job application, games, files, notes, video, pictures, musics, etc.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy A17 "5G"
on September 7, 2026
Posted by: LincolnLogs
[This review was collected as part of a promotion.] I chose the galaxy A17 for the price and got my money's worth. Camera is meh, up close it's great but the clarity for a zoomed in shot is terrible. The sound is weird, I can play music at a fantastic volume but for phone calls i have to wear ear buds or put the phone on speaker and hold it 2 inches from my ear. I love the 32G of memory though, and the fitness tracker is amazing for goals but it constantly thinks im going to pass out, the hb monitor always reads in the 45-60bpm range. The charger port came loose within 5 months and ive had to have that fixed twice in the 16 months ive had the phone.
Value
3
Response from Samsung USBy R&R, September 11, 2026
Howdy LincolnLogs,
Thanks for sharing why you chose the Galaxy A17 5G. This device combines ample storage, useful fitness features, and a versatile camera experience, making it ideal for everyday use. We’re glad you found the memory capacity and fitness tracking particularly beneficial. We also appreciate your feedback on the charging port, call audio, zoom clarity, and heart rate readings, as reliable hardware and everyday functionality are essential to the Galaxy experience. Thank you for providing your detailed insights to the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing why you chose the Galaxy A17 5G. This device combines ample storage, useful fitness features, and a versatile camera experience, making it ideal for everyday use. We’re glad you found the memory capacity and fitness tracking particularly beneficial. We also appreciate your feedback on the charging port, call audio, zoom clarity, and heart rate readings, as reliable hardware and everyday functionality are essential to the Galaxy experience. Thank you for providing your detailed insights to the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good, Just Not Great
on September 7, 2026
Posted by: Grafixsoldier
[This review was collected as part of a promotion.] I honestly chose the phone because it was a freebie. The CPU is slow sonl when you're not on wifi its really slow. Data Saver mode doesn't really seem like that works either.
But it does have a clean clear sound when you send and receive phone calls! For me that's what I really need since I am actively focused on finding a job right now! Pray for me
But it does have a clean clear sound when you send and receive phone calls! For me that's what I really need since I am actively focused on finding a job right now! Pray for me
Value
4
Written by a customer while visiting Samsung US