Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,746 Reviews)
Rating breakdown 3,746 reviews
5 Stars
2,192
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
Have Galaxy A16 5g
on September 7, 2026
Posted by: Zxareal
[This review was collected as part of a promotion.] The Samsung galaxy A16 5g is trash
It freezes on games it freezes just on home screen can have multiple apps going terrible service terrible internet regret getting it boots you out of YouTube even if there's nothing going
Not worth it
It freezes on games it freezes just on home screen can have multiple apps going terrible service terrible internet regret getting it boots you out of YouTube even if there's nothing going
Not worth it
Value
3
Response from Samsung USBy R&R, September 11, 2026
Hola Zxareal,
Thank you for reviewing the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and plenty of entertainment options for streaming, apps, and gaming. We appreciate your feedback about freezing, app performance, and connectivity issues when using multiple functions.
If you experience screen freezes when exiting apps, the phone may be aggressively throttling the home screen launcher to save battery. To adjust this setting, go to Settings > Apps > One UI Home > Battery and change the setting from "Optimized" to "Unrestricted."
If YouTube keeps logging you out, the issue might be a corrupted cache. To fix this, go to Settings > Apps > YouTube > Storage, then tap on "Clear Cache" and "Clear Data." Please note that clearing data will log you out, so you will need to sign back into your Google account.
Additionally, the phone uses your slower internal storage as extra "virtual memory," which can cause the interface to stutter and freeze. To disable this feature, go to Settings > Battery and device care > Memory > RAM Plus and turn it off.
Smooth navigation is essential for a great Galaxy experience, and your comments help Samsung identify areas for improvement. Thank you for sharing your experience with the Samsung Galaxy community.
App is crashing or not working on Samsung phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for reviewing the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and plenty of entertainment options for streaming, apps, and gaming. We appreciate your feedback about freezing, app performance, and connectivity issues when using multiple functions.
If you experience screen freezes when exiting apps, the phone may be aggressively throttling the home screen launcher to save battery. To adjust this setting, go to Settings > Apps > One UI Home > Battery and change the setting from "Optimized" to "Unrestricted."
If YouTube keeps logging you out, the issue might be a corrupted cache. To fix this, go to Settings > Apps > YouTube > Storage, then tap on "Clear Cache" and "Clear Data." Please note that clearing data will log you out, so you will need to sign back into your Google account.
Additionally, the phone uses your slower internal storage as extra "virtual memory," which can cause the interface to stutter and freeze. To disable this feature, go to Settings > Battery and device care > Memory > RAM Plus and turn it off.
Smooth navigation is essential for a great Galaxy experience, and your comments help Samsung identify areas for improvement. Thank you for sharing your experience with the Samsung Galaxy community.
App is crashing or not working on Samsung phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17
on September 7, 2026
Posted by: Jay01Bird
[This review was collected as part of a promotion.] This my 4th Samsung phone and I am also very Happy with my Galaxy A17. I chose this phone because of its Camera resolution and it did not disappoint. I look forward to unlocking more features in it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on September 7, 2026
Posted by: Melina
[This review was collected as part of a promotion.] I chose this phone because it has great service and features on it. Still learning how to use some of the apps. Great learning experience on it though.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy a17 5g
on September 7, 2026
Posted by: Ramsey86
[This review was collected as part of a promotion.] I chose this phone because it was the top phone at the time but I use it for my everyday work schedule. Awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
My phone review
on September 7, 2026
Posted by: MyA17review
[This review was collected as part of a promotion.] This phone is extremely slow for a 5g phone and music cuts out when I try to get on other apps. The Bluetooth is terrible whenever it's connecting, music cuts in and out for about 45 seconds before finally playing right. The old saying you get what you pay for is true with this phone.
Value
1
Response from Samsung USBy R&R, September 11, 2026
Hi MyA17review,
Thank you for sharing your thoughts on the Galaxy A17 5G. This device offers 5G connectivity, Bluetooth, and a large display, making it well-suited for music, apps, and everyday communication. We appreciate your feedback regarding the Bluetooth audio issues you've experienced, as well as the slower performance when using multiple apps. Reliable connectivity is essential for enjoying music on the go, and your input is valuable to Samsung. Thank you for sharing your experience with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A17 5G. This device offers 5G connectivity, Bluetooth, and a large display, making it well-suited for music, apps, and everyday communication. We appreciate your feedback regarding the Bluetooth audio issues you've experienced, as well as the slower performance when using multiple apps. Reliable connectivity is essential for enjoying music on the go, and your input is valuable to Samsung. Thank you for sharing your experience with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Bad experience
on September 7, 2026
Posted by: Pattecakes
[This review was collected as part of a promotion.] I don't like this phone at all. I received it free when I had to switch to Tmobile. If I chose the phone to be given to me it wouldn't be this. It always has to be restarted if its running slow. The battery doesn't last long. But the picture quality is good.
Value
2
Response from Samsung USBy R&R, September 11, 2026
Hey there Pattecakes,
Thanks for sharing why you chose the Galaxy A17 5 G. The Galaxy A17 5G provides 5G connectivity, a large display, and versatile camera features perfect for everyday use. We're glad to hear that the picture quality has impressed you.
If your phone is slowing down, the battery is draining quickly, or you need to restart it frequently, we recommend using the Device Care feature. This feature gives you an overview of your battery, storage, and RAM, and lets you automatically optimize your phone or tablet for better performance.
The Quick Optimization feature helps enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes any apps running in the background. Optimizing your phone is quick and easy.
We appreciate your feedback regarding slower performance, the need to restart the device, and battery life, as these factors significantly impact daily use. Thank you for sharing your experience with the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing why you chose the Galaxy A17 5 G. The Galaxy A17 5G provides 5G connectivity, a large display, and versatile camera features perfect for everyday use. We're glad to hear that the picture quality has impressed you.
If your phone is slowing down, the battery is draining quickly, or you need to restart it frequently, we recommend using the Device Care feature. This feature gives you an overview of your battery, storage, and RAM, and lets you automatically optimize your phone or tablet for better performance.
The Quick Optimization feature helps enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes any apps running in the background. Optimizing your phone is quick and easy.
We appreciate your feedback regarding slower performance, the need to restart the device, and battery life, as these factors significantly impact daily use. Thank you for sharing your experience with the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera
on September 7, 2026
Posted by: Classick1
[This review was collected as part of a promotion.] I'm constantly taking pictures and creating art with it. I just love how easy this device makes my life when it comes to creating. Capturing every special moment Cleary.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A 17 i chose hands down
on September 7, 2026
Posted by: Thomass8818
[This review was collected as part of a promotion.] I'm telling you about the device I chose hands down to Any other is my galaxy a17. It's got the best cameras and space at the best price you could ever expect from any brand out there. My Samsung galaxy is exceptional above the rest out there.!!
Value
5
Written by a customer while visiting Samsung US