Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,745 Reviews)
Rating breakdown 3,745 reviews
5 Stars
2,192
4 Stars
850
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
Doesn't perform like a Samsung product
on September 28, 2026
Posted by: Samsungman
[This review was collected as part of a promotion.] Im actually really disappointed in this Samsung product the frist one i have ever got that is just slow and not very good
Value
2
Response from Samsung USBy R&R, September 29, 2026
Hi Samsungman,
The Galaxy A17 5G features a spacious display, versatile camera capabilities, and 5G connectivity for everyday convenience. We appreciate your continued support of Samsung and understand your concerns regarding the device's slower performance compared to your previous experiences. Your feedback is important to us as we strive to enhance the Galaxy experience. Thank you for sharing your thoughts with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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The Galaxy A17 5G features a spacious display, versatile camera capabilities, and 5G connectivity for everyday convenience. We appreciate your continued support of Samsung and understand your concerns regarding the device's slower performance compared to your previous experiences. Your feedback is important to us as we strive to enhance the Galaxy experience. Thank you for sharing your thoughts with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Response from Samsung USBy R&R, September 29, 2026
Greetings Samsungman,
We do appreciate you taking the time to share your thoughts on your Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, versatile camera features, and 5G connectivity for everyday convenience. We appreciate your continued confidence in Samsung and understand your concerns about the device's slower performance compared to your previous experiences. Your feedback is valuable as we continue improving the Galaxy experience. Thank you for sharing your thoughts with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We do appreciate you taking the time to share your thoughts on your Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, versatile camera features, and 5G connectivity for everyday convenience. We appreciate your continued confidence in Samsung and understand your concerns about the device's slower performance compared to your previous experiences. Your feedback is valuable as we continue improving the Galaxy experience. Thank you for sharing your thoughts with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my A17
on September 28, 2026
Posted by: DPickle
[This review was collected as part of a promotion.] Of all the phones I have had I choose Samsung.Because I love the way that operating system is.I love the screen, display the app tray.The way it's set up , you can't get any better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on September 28, 2026
Posted by: OTC0228
[This review was collected as part of a promotion.] I have had this phone for a few years now and it has been an extremely great one with zero complaints at all and I will definitely be getting another amazing product from Samsung when I upgrade to a newer device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I enjoy my phone
on September 28, 2026
Posted by: Nimapoto
[This review was collected as part of a promotion.] I chose my Samsung A17 for its large screen display. The graphics and photos are great! It has a sleek design and easy to navigate.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great works very well.
on September 28, 2026
Posted by: Steveo
[This review was collected as part of a promotion.] The A17 5G Samsung is a great phone. I am very happy with it's functional qualities. This phone is very durable as well it makes life easier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice for the price
on September 28, 2026
Posted by: JonandJeannie
[This review was collected as part of a promotion.] I chose this because of its low price point through my carrier, Mint Mobile, and it has proven to be an effective tool.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My replacement phone
on September 28, 2026
Posted by: Dragonfly56
[This review was collected as part of a promotion.] I chose this phone to upgrade from my last one. Unfortunately, I feel like it was a bit of a downgrade. For what I use it for, it's been okay. I wish it had more storage though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Constantly crashes freezes and misses texts/calls
on September 28, 2026
Posted by: MichGoul
[This review was collected as part of a promotion.] I have had nothing but issues with this phone since the day I purchased it. The device is incredibly laggy and freezes constantly. Even worse the system UI crashes all the time and my apps repeatedly crashed during normal use.
Most importantly the core and functionality of the phone does not work reliably I frequently do not receive my phone calls at all and my text messages are often delayed for hours after other people send them to me I have thoroughly checked and made sure that all system and app updates are completely up to date but the problem persists it has been an absolutely terrible experience and I cannot recommend this device.
Value
2
Response from Samsung USBy R&R, September 29, 2026
Hello there MichGoul,
Thank you for sharing your experience with your Galaxy A17 5G. The Galaxy A17 5G features a spacious display, versatile camera capabilities, and 5G connectivity, making it ideal for everyday use. We understand how important reliable calls, timely messages, and smooth app performance are, especially after ensuring your device is up to date.
If you are experiencing delays or issues with missed messages and phone calls, it may be a good idea to check for any available software updates. Here's how you can do that:
1. Using two fingers, swipe down from the top right corner of the screen and tap the Settings icon.
2. Swipe to find and tap on Software update or System updates (the wording may vary between models).
3. Tap on "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier.
If an update is available, it should begin downloading automatically. However, you might need to tap "Download now" on some devices. Once the download is complete, follow the on-screen instructions to install the update.
Think of software updates as oil changes and tune-ups for your phone or tablet—they help keep everything running smoothly. They also improve the user interface, enhance security, and fix minor bugs. We recommend updating the software whenever a new version is available to ensure your device stays in excellent condition.
For more information, please check the online article linked below. Your feedback regarding recurring system crashes, freezing, and delayed communication is important to us, as Samsung continuously works to improve the Galaxy experience. Thank you again for sharing your detailed experience!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. The Galaxy A17 5G features a spacious display, versatile camera capabilities, and 5G connectivity, making it ideal for everyday use. We understand how important reliable calls, timely messages, and smooth app performance are, especially after ensuring your device is up to date.
If you are experiencing delays or issues with missed messages and phone calls, it may be a good idea to check for any available software updates. Here's how you can do that:
1. Using two fingers, swipe down from the top right corner of the screen and tap the Settings icon.
2. Swipe to find and tap on Software update or System updates (the wording may vary between models).
3. Tap on "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier.
If an update is available, it should begin downloading automatically. However, you might need to tap "Download now" on some devices. Once the download is complete, follow the on-screen instructions to install the update.
Think of software updates as oil changes and tune-ups for your phone or tablet—they help keep everything running smoothly. They also improve the user interface, enhance security, and fix minor bugs. We recommend updating the software whenever a new version is available to ensure your device stays in excellent condition.
For more information, please check the online article linked below. Your feedback regarding recurring system crashes, freezing, and delayed communication is important to us, as Samsung continuously works to improve the Galaxy experience. Thank you again for sharing your detailed experience!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US