Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,745 Reviews)
Rating breakdown 3,745 reviews
5 Stars
2,192
4 Stars
850
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
1
I can't recommend anyone buy this phone
on September 28, 2026
Posted by: Neenbean
[This review was collected as part of a promotion.] I choose to not recommend this phone. I purchased a Motorola and wasn't thrilled with it. So i purchased the Samsung phone because I liked the Samsung phone I had in the past.
This phone is difficult to use the touchscreen, hard to power the flashlight, screenshots are ridiculously difficult- you have to double click the power button. Most times it closes the screen i'm trying to get. It's not user-friendly. I wish I had stuck with the Motorola.
This phone is difficult to use the touchscreen, hard to power the flashlight, screenshots are ridiculously difficult- you have to double click the power button. Most times it closes the screen i'm trying to get. It's not user-friendly. I wish I had stuck with the Motorola.
Value
1
Response from Samsung USBy R&R, September 29, 2026
Hey there Neenbean,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device features a large display, versatile camera options, and customizable settings designed for everyday use. We appreciate your loyalty to Samsung and understand the importance of intuitive touchscreen controls and easy access to essential features.
If your Galaxy device's touchscreen is not responding correctly, this may be due to temporary system errors, screen protectors, accessibility settings, moisture, or third-party accessories. Additionally, certain settings and apps can affect touch sensitivity or gesture recognition.
To troubleshoot the touchscreen issues, consider the following suggestions:
1. **Turn off TalkBack:** If voice guidance activates when you touch the screen, and touch gestures don't work as expected, the TalkBack feature might be enabled.
2. **Check Touch Settings:** Ensure that the touch and hold delay, tap duration, and ignore repeated touches settings are set to their default values.
3. **Check for Updates:** Outdated software or apps can cause compatibility issues or abnormal display behavior. Ensure your device software and apps are updated to their latest versions.
For further troubleshooting steps regarding slow responses on your Galaxy A17 5G, please refer to the article linked below.
Additionally, if you find it cumbersome to turn on the flashlight, you can reprogram the side power button to act as an instant light switch by following these steps:
- Go to Settings and select Advanced features.
- Tap on Side button (or Side key).
- Enable Double press and choose Flashlight (or Torch) from the list.
Now, a quick double-click of the power button will instantly toggle your flashlight on and off without the need to wake or unlock the screen.
We appreciate your feedback about the flashlight and screenshot functions, as it helps us identify areas for improving the user experience. Thank you for sharing your thoughts with Samsung!
Troubleshoot touchscreen issues on a Samsung Galaxy device
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device features a large display, versatile camera options, and customizable settings designed for everyday use. We appreciate your loyalty to Samsung and understand the importance of intuitive touchscreen controls and easy access to essential features.
If your Galaxy device's touchscreen is not responding correctly, this may be due to temporary system errors, screen protectors, accessibility settings, moisture, or third-party accessories. Additionally, certain settings and apps can affect touch sensitivity or gesture recognition.
To troubleshoot the touchscreen issues, consider the following suggestions:
1. **Turn off TalkBack:** If voice guidance activates when you touch the screen, and touch gestures don't work as expected, the TalkBack feature might be enabled.
2. **Check Touch Settings:** Ensure that the touch and hold delay, tap duration, and ignore repeated touches settings are set to their default values.
3. **Check for Updates:** Outdated software or apps can cause compatibility issues or abnormal display behavior. Ensure your device software and apps are updated to their latest versions.
For further troubleshooting steps regarding slow responses on your Galaxy A17 5G, please refer to the article linked below.
Additionally, if you find it cumbersome to turn on the flashlight, you can reprogram the side power button to act as an instant light switch by following these steps:
- Go to Settings and select Advanced features.
- Tap on Side button (or Side key).
- Enable Double press and choose Flashlight (or Torch) from the list.
Now, a quick double-click of the power button will instantly toggle your flashlight on and off without the need to wake or unlock the screen.
We appreciate your feedback about the flashlight and screenshot functions, as it helps us identify areas for improving the user experience. Thank you for sharing your thoughts with Samsung!
Troubleshoot touchscreen issues on a Samsung Galaxy device
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
As always samsung has quality products.
on September 28, 2026
Posted by: Matthew205
[This review was collected as part of a promotion.] I chose the samsung a17 5g because after using them other guys, I only want samsung. Nobody puts out better products then samsung does. I will never buy any other brands as long as I live. I use my phone for everything, from games and scrolling to paying bills and doing legal stuff. Them other brands can't handle just everyday tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on September 28, 2026
Posted by: Alpha1
[This review was collected as part of a promotion.] Good phone for the price. No complaints I choose samsung always for my phones and televisions .always worth the money.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This device is slow
on September 28, 2026
Posted by: 07papa14
[This review was collected as part of a promotion.] When listening to music all other functions are very slow to process the A14 I had before was better but limited storage. Not real happy with the A17 but it's a lot of trouble changing. This phone has the storage but slow on processing
Value
3
Response from Samsung USBy R&R, October 2, 2026
Hey there 07papa14,
The Galaxy A17 5G combines generous storage, a spacious display, and 5G connectivity for everyday entertainment and communication. We hear your feedback about slower processing while listening to music and using other functions at the same time. We appreciate you sharing how the performance compares with your previous Galaxy experience. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G combines generous storage, a spacious display, and 5G connectivity for everyday entertainment and communication. We hear your feedback about slower processing while listening to music and using other functions at the same time. We appreciate you sharing how the performance compares with your previous Galaxy experience. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This device is slow
on September 28, 2026
Posted by: 07papa14
[This review was collected as part of a promotion.] When listening to music all other functions are very slow to process the A14 I had before was better but limited storage. Not real happy with the A17 but it's a lot of trouble changing. This phone has the storage but slow on processing
Value
3
Response from Samsung USBy R&R, October 2, 2026
Hola 07papa14,
Thank you for sharing your thoughts on why you chose the Galaxy A17 5G. The Galaxy A17 5G offers ample storage, a large display, and 5G connectivity for your daily entertainment and communication needs. We acknowledge your feedback regarding the slower processing speed when listening to music and using other functions simultaneously. We appreciate your comparison of its performance with your previous Galaxy experience. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on why you chose the Galaxy A17 5G. The Galaxy A17 5G offers ample storage, a large display, and 5G connectivity for your daily entertainment and communication needs. We acknowledge your feedback regarding the slower processing speed when listening to music and using other functions simultaneously. We appreciate your comparison of its performance with your previous Galaxy experience. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on September 28, 2026
Posted by: Dantheman
[This review was collected as part of a promotion.] "I chose" I love the pop up widow allows me to multi task so much better along with the split window makes my job so much easier.....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on September 28, 2026
Posted by: Ashnatx
[This review was collected as part of a promotion.] I use my phone for everything! I love it! I chose this one for the price anfeatures!
cool features!
cool features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This device runs slow
on September 28, 2026
Posted by: Brookie
[This review was collected as part of a promotion.] My Samsung device which is the Galaxy A15 Phone , it is a decent phone, however. It does run super slowly and the Battery does not stay charged very long. My pgone does die very very quickly.
Value
2
Response from Samsung USBy R&R, October 1, 2026
Hello Brookie,
The Galaxy A17 5G features a large display, practical everyday functionality, and convenient connectivity to keep you connected throughout the day. While we're pleased to hear that you find some aspects of the phone satisfactory, we also acknowledge your concerns about its slower performance and battery life. Frequent recharges can disrupt daily use, and your feedback is invaluable in helping Samsung improve the overall experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a large display, practical everyday functionality, and convenient connectivity to keep you connected throughout the day. While we're pleased to hear that you find some aspects of the phone satisfactory, we also acknowledge your concerns about its slower performance and battery life. Frequent recharges can disrupt daily use, and your feedback is invaluable in helping Samsung improve the overall experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US