Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,745 Reviews)
Rating breakdown 3,745 reviews
5 Stars
2,192
4 Stars
850
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
My New A17
on September 28, 2026
Posted by: Love2surftheweb
[This review was collected as part of a promotion.] I chose this A17 Samsung phone because it has great features like picture quality and ways to transform pictures in animation and create personal avatars im a senior and this A17 is easy to use great for the senior who is not computer savvy like myself the more I use this phone the more it learns and I learn I love the tutorials which help me to navigate my new A17 it's sleek and light and surfing the web is faster than my previous phone. Im very happy with my new phone thank you Spectrum
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung world
on September 28, 2026
Posted by: Roadrunner
[This review was collected as part of a promotion.] I chose my a 17 Samsung phone due to the fact that it has extra storage.You can put a micro sd card in and create extra storage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very laggy and freezes
on September 28, 2026
Posted by: Crnrcrvr
[This review was collected as part of a promotion.] Decent phone for what you pay. My biggest complaint is the Constant Freezing or Lags behind when typing and doing simple tasks
Value
3
Response from Samsung USBy R&R, October 2, 2026
Hi there Crnrcrvr,
The Galaxy A17 5G provides 5G connectivity, a large display, and versatile features for everyday use. We understand your concerns about frequent freezing and delays while typing or completing simple tasks. If you are experiencing lag or slow performance on your phone, we recommend performing a quick optimization. Smooth performance is essential for a great Galaxy experience, and we appreciate your feedback to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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The Galaxy A17 5G provides 5G connectivity, a large display, and versatile features for everyday use. We understand your concerns about frequent freezing and delays while typing or completing simple tasks. If you are experiencing lag or slow performance on your phone, we recommend performing a quick optimization. Smooth performance is essential for a great Galaxy experience, and we appreciate your feedback to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This S-A17 is an amazing mobile phone.
on September 28, 2026
Posted by: JennCom
[This review was collected as part of a promotion.] I have always loved Samsung. The options the cool stuff it does. The back camera takes amazing pix. I can not wait to upgrade. I know this sounds a little silly but I feel like a little kid waiting to get my surprise from mommy! Storage is amazing. I really have nothing negative to say about this phone. When I went to purchase a phone I chose this S-A17 for the affordable price I could spend, lots of storage, amazing pictures and awesome apps to help with presentations, etc. Thank you Samsung Galaxy Phones Are The Bomb Baby!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This is a good phone for the average user
on September 28, 2026
Posted by: Samsung4eva
[This review was collected as part of a promotion.] I have always loved Samsung phones over all others ever since I owned my first one, which was a Samsung S8. Before that I was an LG fan because their phones were good and very durable. I chose the A17 as a replacement for my S20 ultra that was unfortunately destroyed by a car tire mainly due to the affordability. It has turned out to be a pretty decent phone with a very good camera and decent amount of memory. Nothing in comparison to the ultra but it will do for now until I can afford a new ultra. Thank you for listening to my opinion. This is a great phone for average users on a budget.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This device is ok.
on September 28, 2026
Posted by: Juanito66
[This review was collected as part of a promotion.] But the phone is overheating when I charge, Im confused if the phone doesn't work properly or is my service provider, I can't answer phone call when I touch the screen, some times I don't use the phone when I check the screen appear emergency call when I dont use. I need to restart 2 or 3 times a day to work at 50% , I like the size, but the battery drain faster, and overheating. I was use Galaxy 22 but now is expensive to buy, I love the galaxy 26 I wann try but is expensive , all my stuff is samsung , I hope when I can I buy Samsung Galaxy 26.
Value
2
Response from Samsung USBy R&R, October 1, 2026
Howdy Juanito66,
The Galaxy A17 5G features a comfortable design, a spacious display, and convenient connectivity for everyday use. We are pleased to hear that the size of the phone works well for you, and we truly appreciate your continued support of Samsung products.
If you experience overheating while charging, faster battery drain, or frequent restarts, these issues can disrupt your daily usage. It is normal for your Galaxy phone to feel warm during use, but this should not impact the device's lifespan or performance. However, if you ever feel uncomfortable due to the device possibly overheating, please stop using it and allow it to cool down.
For troubleshooting when your phone is overheating, please refer to the guide linked below. Your feedback is important to us and helps Samsung understand how to improve your experience.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a comfortable design, a spacious display, and convenient connectivity for everyday use. We are pleased to hear that the size of the phone works well for you, and we truly appreciate your continued support of Samsung products.
If you experience overheating while charging, faster battery drain, or frequent restarts, these issues can disrupt your daily usage. It is normal for your Galaxy phone to feel warm during use, but this should not impact the device's lifespan or performance. However, if you ever feel uncomfortable due to the device possibly overheating, please stop using it and allow it to cool down.
For troubleshooting when your phone is overheating, please refer to the guide linked below. Your feedback is important to us and helps Samsung understand how to improve your experience.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product is not good
on September 28, 2026
Posted by: Exclusivo300
[This review was collected as part of a promotion.] Sometimes is frozen so you have to restart or its showing a message about Systen UI is not responding or just suddenly stop to work it doesn't matter what do you do ...just have to wait till the phone starts to work again. Sometimes someone is calling but you can hear in your Bluetooth but nothing in the screen so if you want to send a message instead to answer you can't...nightmare
Value
2
Response from Samsung USBy R&R, October 1, 2026
Hello there Exclusivo300,
The Galaxy A17 5G is designed to provide responsive performance for everyday tasks, ensure reliable connectivity, and offer convenient communication features. However, users may encounter issues such as system UI messages, freezing, and an unresponsive screen during incoming calls, which can affect these functions. If you’re experiencing freezing problems with your phone, please refer to the linked article for effective troubleshooting steps to help restore its functionality. We appreciate your feedback, as it aids Samsung in improving the Galaxy software experience.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G is designed to provide responsive performance for everyday tasks, ensure reliable connectivity, and offer convenient communication features. However, users may encounter issues such as system UI messages, freezing, and an unresponsive screen during incoming calls, which can affect these functions. If you’re experiencing freezing problems with your phone, please refer to the linked article for effective troubleshooting steps to help restore its functionality. We appreciate your feedback, as it aids Samsung in improving the Galaxy software experience.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone Ever
on September 28, 2026
Posted by: JoCa81
[This review was collected as part of a promotion.] I chose this phone. It was totally a mistake. It's slow loading pages, like, dial-up slow. It freezes, cannot switch pages back and forth when codes are received, loading videos is a nightmare and notifications are either late or don't arrive.
Value
1
Response from Samsung USBy R&R, September 29, 2026
Hi there JoCa81,
Thank you for letting us know why you chose your Galaxy A17 5G. The Galaxy A17 5G features a spacious display, versatile cameras, and 5G connectivity for everyday use. We understand how important responsive performance, smooth multitasking, and timely notifications are when managing your daily activities. Your feedback regarding slow loading, freezing, and delayed notifications is valuable as we continue improving our devices. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know why you chose your Galaxy A17 5G. The Galaxy A17 5G features a spacious display, versatile cameras, and 5G connectivity for everyday use. We understand how important responsive performance, smooth multitasking, and timely notifications are when managing your daily activities. Your feedback regarding slow loading, freezing, and delayed notifications is valuable as we continue improving our devices. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US