Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,752 Reviews)
Rating breakdown 3,752 reviews
5 Stars
2,196
4 Stars
853
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
I am not happy with this phone
on June 29, 2026
Posted by: TinaMarie
[This review was collected as part of a promotion.] I basically use my phone for talk, txt and social media and playing games... nothing major.. this phone is so very slow and frustrating... I don't like the 'a' series AT ALL!!!
Value
2
Response from Samsung USBy R&R, July 1, 2026
Hello TinaMarie,
Thank you for sharing your thoughts. The Galaxy A17 5G features Galaxy AI enhancements, a vibrant display, and long-lasting battery life, making it ideal for everyday use. We recognize how important smooth performance is for activities like texting, using social media, or playing games. If you’re experiencing slowdowns during regular use, it might be beneficial to perform a quick optimization.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. This feature efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and straightforward.
To optimize your device, go to Settings, swipe to Device care, tap Optimize now, then select Done. For more information on optimizing your device, please see the link below. We appreciate your feedback on responsiveness and your experience with the A series, and we will share it with our teams as we continue to enhance future Galaxy devices. Thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts. The Galaxy A17 5G features Galaxy AI enhancements, a vibrant display, and long-lasting battery life, making it ideal for everyday use. We recognize how important smooth performance is for activities like texting, using social media, or playing games. If you’re experiencing slowdowns during regular use, it might be beneficial to perform a quick optimization.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. This feature efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and straightforward.
To optimize your device, go to Settings, swipe to Device care, tap Optimize now, then select Done. For more information on optimizing your device, please see the link below. We appreciate your feedback on responsiveness and your experience with the A series, and we will share it with our teams as we continue to enhance future Galaxy devices. Thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing camera overall great p
on June 29, 2026
Posted by: Nicolelynn
[This review was collected as part of a promotion.] I use my phone for everything I work from My phone and stream from it take photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Color Me Crazy
on June 29, 2026
Posted by: GalacticGuru
[This review was collected as part of a promotion.] The colors POP! Samsung has always POPPED in regards to color expression. Cam captures could be a bit better. Took photos offa beautiful red song bird recently, and none of the captures were worth sharing or saving. Could just be a me thing and being new with the phone. Haven't had it long.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing camera overall great p
on June 29, 2026
Posted by: Nicolelynn
[This review was collected as part of a promotion.] I use my phone for everything I work from My phone and stream from it take photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on June 29, 2026
Posted by: Umi492y4o3
[This review was collected as part of a promotion.] That i impacted by the phone ability to do what it need to be done and how efficiently it can do it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A17 5g
on June 29, 2026
Posted by: GratefulHeart2009
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy A17 5G every day, and it has been a reliable phone. The battery lasts all day with regular use, including calls, messaging, browsing, streaming, and taking photos. The display is bright and clear, making videos and reading comfortable. The performance is smooth for everyday tasks, and the camera captures good photos in different lighting conditions. I also like the Galaxy AI features, which make everyday tasks more convenient and improve the overall experience. Overall, this is a dependable smartphone with great features for daily use, and I would recommend it to anyone looking for a reliable Samsung device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow, barley makes calls and irritating
on June 29, 2026
Posted by: Lowlow
[This review was collected as part of a promotion.] The phone is slow. Doesn't go from screen to screen quickly, takes 10 to 30 seconds to actually make a call, meaning for the call connect screen to pop up and start ringing, sound quality is trash and all together I hate this phone.
Value
1
Response from Samsung USBy R&R, July 1, 2026
Hello Lowlow,
Thank you for sharing your feedback. The Galaxy A17 5G features Galaxy AI technology, 5G connectivity, and a large display, all designed to enhance your everyday communication and entertainment experience. We understand how important it is for calls to connect quickly and for your phone to operate smoothly throughout the day. We appreciate your comments regarding call performance, responsiveness, and sound quality, and we will share them with our teams as we work to improve the Galaxy experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing your feedback. The Galaxy A17 5G features Galaxy AI technology, 5G connectivity, and a large display, all designed to enhance your everyday communication and entertainment experience. We understand how important it is for calls to connect quickly and for your phone to operate smoothly throughout the day. We appreciate your comments regarding call performance, responsiveness, and sound quality, and we will share them with our teams as we work to improve the Galaxy experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Pros and Cons of the Galaxy A17
on June 29, 2026
Posted by: GalaxyUser
[This review was collected as part of a promotion.] I use my device as a mobile phone. Im pleased with the picture quality overall, it gets a bit fuzzy on the zoom in but has clear view when taking distance photos. I love the design of the phone and the sleek look.
Value
3
Response from Samsung USBy R&R, June 30, 2026
Hey there GalaxyUser,
Thank you for taking the time to leave your review. We're glad to hear that you are enjoying the sleek design, versatile camera, and vibrant display of the Galaxy A17 5G. It's fantastic to know that the camera is capturing clear photos and that you appreciate the device's overall appearance. We also value your feedback regarding photo quality when using the zoom feature, and we will share your comments with our teams as we work to enhance the Galaxy experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to leave your review. We're glad to hear that you are enjoying the sleek design, versatile camera, and vibrant display of the Galaxy A17 5G. It's fantastic to know that the camera is capturing clear photos and that you appreciate the device's overall appearance. We also value your feedback regarding photo quality when using the zoom feature, and we will share your comments with our teams as we work to enhance the Galaxy experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US