Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,743 Reviews)
Rating breakdown 3,743 reviews
5 Stars
2,192
4 Stars
849
3 Stars
360
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
This product has great features,apps,and games!!
on October 24, 2026
Posted by: Kaytiekayte87
[This review was collected as part of a promotion.] I chose this device because I need a device for searching for jobs,also use it to watch movies , for gaming ,also to browse the web , for texting /calling my family and friends,and to schedule important appointments I need to make /get done with so there out of the way for awhile . I really enjoy my device I chose because it's easy to handle and easy to use for the things I need I absolutely need to get done on it .
Value
5
Response from Samsung USBy R&R, October 28, 2026
Howdy Kaytiekayte87,
It's great to hear your Galaxy A17 5G is helping you stay on top of everything! With its spacious display, reliable battery life, and convenient app features, it's a useful companion for job searching, scheduling appointments, and staying connected with family and friends. We're happy it's making your everyday tasks easier while giving you plenty of ways to unwind. Thank you for being part of the Samsung family!
-Ty
Samsung Support
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It's great to hear your Galaxy A17 5G is helping you stay on top of everything! With its spacious display, reliable battery life, and convenient app features, it's a useful companion for job searching, scheduling appointments, and staying connected with family and friends. We're happy it's making your everyday tasks easier while giving you plenty of ways to unwind. Thank you for being part of the Samsung family!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The A17 5G is a wonderful upgrade.
on October 24, 2026
Posted by: LinuxUser2010
[This review was collected as part of a promotion.] I chose the unlocked A17 5G for my upgrade from the Straight Talk A16 5G, and I am happy. I have had nothing but good experience. It is much speedier, I am not having nearly as many issues with the screen sensitivity and Samsung wallet integration. It is wonderful. I was hesitant at first because the RAM and Storage size was the same, but it is much better optimized and allocated. Thanks Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Only has a 6 hour charge...
on October 24, 2026
Posted by: TrickorTreat
[This review was collected as part of a promotion.] When I first bought this phone it only gave me an 8 hour charge. I've had it less than a 6 months and it's only holding a charge for 6 hours and less. I hate this phone. My other phone would hold a 12 hour charge. I'm taking it back today October 24th 2026 to see what can be done.
Value
1
Response from Samsung USBy R&R, October 26, 2026
Hey there TrickorTreat,
Thank you for sharing your experience with the Galaxy A17 5G. It’s completely understandable to feel frustrated when a brand-new phone doesn’t perform as expected, especially when compared to a previous device that lasted nearly twice as long.
Your Samsung Galaxy A17 5G is equipped with a substantial 5,000 mAh battery, which, according to independent laboratory tests, should easily last between 11 to 15+ hours of active use. If you are only getting 6 to 8 hours, this suggests that something may be unusually draining your device or that your charging habits might be hitting a hidden software limit.
Battery consumption and lifespan depend on several factors, including:
- Frequency of use
- Number of apps installed and running
- Operating system errors
- Network connectivity (5G networks may drain the battery faster)
If you would like to extend the battery life of your phone or if you feel that it is draining too quickly, you can optimize your phone, manage power usage for apps, and optimize individual applications. Here are some ways to reduce battery consumption:
### Optimize Your Phone
You can use the **Battery and Device Care** feature to minimize battery consumption by closing unused apps and managing abnormal battery usage. Follow these steps:
**Step 1:** Open **Settings**, then select **Battery and Device Care**.
**Step 2:** Tap **Optimize Now**. This feature automatically optimizes your phone.
The quick optimization feature improves device performance by:
- Closing background apps
- Managing abnormal battery usage
- Scanning for crashed apps and malware
### Using the Auto Optimization Feature
You can set your device to perform auto-optimization when it is not in use. In **Battery and Device Care**, tap **More Options** (three vertical dots) > **Automation** > **Auto Optimize Daily**, and toggle the switch to activate it.
For more information on how to keep your battery performing at its best, please see the link provided below.
Galaxy Battery
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A17 5G. It’s completely understandable to feel frustrated when a brand-new phone doesn’t perform as expected, especially when compared to a previous device that lasted nearly twice as long.
Your Samsung Galaxy A17 5G is equipped with a substantial 5,000 mAh battery, which, according to independent laboratory tests, should easily last between 11 to 15+ hours of active use. If you are only getting 6 to 8 hours, this suggests that something may be unusually draining your device or that your charging habits might be hitting a hidden software limit.
Battery consumption and lifespan depend on several factors, including:
- Frequency of use
- Number of apps installed and running
- Operating system errors
- Network connectivity (5G networks may drain the battery faster)
If you would like to extend the battery life of your phone or if you feel that it is draining too quickly, you can optimize your phone, manage power usage for apps, and optimize individual applications. Here are some ways to reduce battery consumption:
### Optimize Your Phone
You can use the **Battery and Device Care** feature to minimize battery consumption by closing unused apps and managing abnormal battery usage. Follow these steps:
**Step 1:** Open **Settings**, then select **Battery and Device Care**.
**Step 2:** Tap **Optimize Now**. This feature automatically optimizes your phone.
The quick optimization feature improves device performance by:
- Closing background apps
- Managing abnormal battery usage
- Scanning for crashed apps and malware
### Using the Auto Optimization Feature
You can set your device to perform auto-optimization when it is not in use. In **Battery and Device Care**, tap **More Options** (three vertical dots) > **Automation** > **Auto Optimize Daily**, and toggle the switch to activate it.
For more information on how to keep your battery performing at its best, please see the link provided below.
Galaxy Battery
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This mobile device has it all!
on October 24, 2026
Posted by: 207650
[This review was collected as part of a promotion.] Where do I begin, when I chose to purchase this Samsung device, I knew when I held it in my hand for the first time, I was getting a reliable, up to date, easy to use an understand , top notch quality device. I've chose to purchase Samsung more times than not an the A17 did not disappoint. From the size of the device to the smooth operating system this product is great. It has everything you need an plenty of room for the things that bring you joy. The camera is awesome . Im glad I chose to buy an use this device. Thank You Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Couldn't ask for more
on October 24, 2026
Posted by: CountryJay
[This review was collected as part of a promotion.] I chose to review my phone because out of all my devices ran by galaxy it recives the most use. It's an incredible piece of tech especially considering the price.
Value
4
Response from Samsung USBy R&R, October 27, 2026
Hey there CountryJay,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. We appreciate your wonderful feedback! We’re thrilled to hear that the Galaxy A17 5G has become your most frequently used Galaxy device. With its vibrant display, versatile camera system, and reliable 5G connectivity, it is designed to support your daily activities. We’re glad to see it making such a positive impression, and we appreciate you being a part of the Samsung family!
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. We appreciate your wonderful feedback! We’re thrilled to hear that the Galaxy A17 5G has become your most frequently used Galaxy device. With its vibrant display, versatile camera system, and reliable 5G connectivity, it is designed to support your daily activities. We’re glad to see it making such a positive impression, and we appreciate you being a part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
The product ok but runs very slow processing spee
on October 23, 2026
Posted by: Vicsol
[This review was collected as part of a promotion.] It's a good phone but the device is very slow and when you use a app on it for to long it slows down and stops working and freezes and you have to close the app or restart the device completely
Value
3
Response from Samsung USBy R&R, October 27, 2026
Good day Vicsol,
Thank you for your feedback! The Galaxy A17 5G features a vibrant display, a versatile camera system, and reliable 5G connectivity for everyday use. We understand that slow performance and freezing apps can be frustrating. To improve responsiveness, please navigate to Settings, select Device care, and tap on "Optimize now." Additionally, checking for software and app updates can also help. We appreciate your input and thank you for being a part of Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for your feedback! The Galaxy A17 5G features a vibrant display, a versatile camera system, and reliable 5G connectivity for everyday use. We understand that slow performance and freezing apps can be frustrating. To improve responsiveness, please navigate to Settings, select Device care, and tap on "Optimize now." Additionally, checking for software and app updates can also help. We appreciate your input and thank you for being a part of Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
A17 Packs Flagship Features at Great Value
on October 23, 2026
Posted by: VP671A17
[This review was collected as part of a promotion.] The A17 is an excellent upgrade to its predecessors. It packs flagship features with increased processing speeds for a seamless experience across all Samsung and Google services without breaking the bank. It helps me with the tremendous amount of multitasking do daily between numerous apps without sacrificing processing speed and doesn't break the bank. This is why I chose the A17. Ive had every one of its predecessors beginning with the Galaxy A11, and while it may seem incremental in terms of an upgrade, it far surpasses any phone in the market that is at the same price point.
Value
4
Response from Samsung USBy R&R, October 27, 2026
Ahoy VP671A17,
Thank you for being a dedicated Galaxy fan! We are thrilled that your Galaxy A17 5G is providing the smooth performance you enjoy. Its responsive processing, vibrant display, and convenient multitasking features make it easy to stay connected and productive throughout the day. We're delighted to hear how much you appreciate the improvements over your previous Galaxy devices. Thank you for your continued loyalty to Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for being a dedicated Galaxy fan! We are thrilled that your Galaxy A17 5G is providing the smooth performance you enjoy. Its responsive processing, vibrant display, and convenient multitasking features make it easy to stay connected and productive throughout the day. We're delighted to hear how much you appreciate the improvements over your previous Galaxy devices. Thank you for your continued loyalty to Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
No debate, hands down made solid
on October 23, 2026
Posted by: LilbitTiff
[This review was collected as part of a promotion.] I chose Samsung Galaxy over and over again, WHY? because it produces vivid and clear pics that capture memories made for frames.There is NOTHING to complain about not even a suggestion to be made. Period
Value
5
Written by a customer while visiting Samsung US