Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,752 Reviews)
Rating breakdown 3,752 reviews
5 Stars
2,196
4 Stars
853
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
Slow and temperamental.
on June 29, 2026
Posted by: NoSeventeen
[This review was collected as part of a promotion.] The Galaxy A17 5G is very slow, even after restarting which you have to do everyday. Have to constantly update apps and features, sometimes twice a day you'll receive a prompt to updates. The phone is forever overheating. Screens and apps will automatically open or close without warning.
My Samsung watch will randomly disconnect from the phone and will only reconnect if you restart both. Do not recommend this phone to anyone. Only reason I still have is due to the contract.
My Samsung watch will randomly disconnect from the phone and will only reconnect if you restart both. Do not recommend this phone to anyone. Only reason I still have is due to the contract.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Hello there,
The Galaxy A17 5G features a large display, 5G connectivity, and a range of Galaxy functions that keep your devices connected. However, issues like overheating, slow performance, unexpected app behavior, and disconnections with your watch can make daily use challenging. Fortunately, there are solutions to the problems you are facing with your device.
The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
By performing a Quick Optimization, you will notice that old, unused data is removed from your device, improving processing speed and reducing heavy battery usage, ultimately helping to prevent overheating.
Thank you for sharing how these issues have impacted your experience with both your phone and Galaxy Watch. We appreciate your being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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The Galaxy A17 5G features a large display, 5G connectivity, and a range of Galaxy functions that keep your devices connected. However, issues like overheating, slow performance, unexpected app behavior, and disconnections with your watch can make daily use challenging. Fortunately, there are solutions to the problems you are facing with your device.
The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
By performing a Quick Optimization, you will notice that old, unused data is removed from your device, improving processing speed and reducing heavy battery usage, ultimately helping to prevent overheating.
Thank you for sharing how these issues have impacted your experience with both your phone and Galaxy Watch. We appreciate your being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is great for the basic needs.
on June 29, 2026
Posted by: Raidersfan55974
[This review was collected as part of a promotion.] I love using Galaxy AI and all the newer features of the A17 5G. The phone is good basic needs that i have. Great low entry phone with some excellent features. Thank you Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Finally upgraded
on June 29, 2026
Posted by: Billiesballroom
[This review was collected as part of a promotion.] Loving this new phone. The Galaxy AI was one of the main reasons. From the looks and feel, to the speed, picture quality and all around functionality I have zero complaints.
Value
4
Response from Samsung USBy R&R, July 17, 2026
Hola Billiesballroom,
Thank you for sharing your honest feedback about the Galaxy A17 5G. The Galaxy A17 5G boasts advanced AI features, smooth performance, and impressive picture quality, all within a sleek design. We are pleased to hear that the speed, appearance, feel, and overall functionality have made your upgrade worthwhile. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your honest feedback about the Galaxy A17 5G. The Galaxy A17 5G boasts advanced AI features, smooth performance, and impressive picture quality, all within a sleek design. We are pleased to hear that the speed, appearance, feel, and overall functionality have made your upgrade worthwhile. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy17 review
on June 29, 2026
Posted by: Deefouru
[This review was collected as part of a promotion.] Phone seems to hold alot of memory but it lags and is slower than my old phone not very impressed.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Hello there Deefouru,
The Galaxy A17 5G offers sufficent storage, a large display, and 5G connectivity, making it well-suited for everyday tasks. While it's great that the phone provides plenty of space for your needs, you may notice some lag and slower performance compared to your previous device. Your honest feedback helps us understand your overall experience with the Galaxy A17. Thank you for choosing Samsung.
-Ty
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The Galaxy A17 5G offers sufficent storage, a large display, and 5G connectivity, making it well-suited for everyday tasks. While it's great that the phone provides plenty of space for your needs, you may notice some lag and slower performance compared to your previous device. Your honest feedback helps us understand your overall experience with the Galaxy A17. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This is the upgrade I didn't know I needed.
on June 29, 2026
Posted by: Im2misunderstood
[This review was collected as part of a promotion.] The "Galaxy Ai" feature is probably the most helpful feature, its like a personal assistant. I can do multiple tasks for example and be in a zoom meeting and be taking notes and browsing the social media, all at the same time. Who said i couldn't multi-task?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Experience With this Samsung A17 Budget Phone
on June 29, 2026
Posted by: NateDawg
[This review was collected as part of a promotion.] It's a budget phone so don't compare it with the newer high end phones that's are coming out but tbh if you were to compare them it wouldn't be far behind, I mean I lt can literally do anything higher budget phones do just with slower speeds and computer processing. So if you need a phone that's not a daily use this phone is perfect and if you want this phone to be daily that's also fine just don't act like it's a mobile PC
Value
4
Response from Samsung USBy R&R, July 17, 2026
What’s up NateDawg,
Thank you for sharing how it has been going with your Galaxy A17 5G. The Galaxy A17 5G offers reliable everyday performance, a vibrant display, and useful features for communication, apps, and entertainment. You gave a thoughtful perspective on how it compares with more powerful devices, and it is great to hear it can still handle many of the same daily tasks when expectations are matched to its performance level. Thank you for sharing your honest Samsung experience.
-Ty
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Thank you for sharing how it has been going with your Galaxy A17 5G. The Galaxy A17 5G offers reliable everyday performance, a vibrant display, and useful features for communication, apps, and entertainment. You gave a thoughtful perspective on how it compares with more powerful devices, and it is great to hear it can still handle many of the same daily tasks when expectations are matched to its performance level. Thank you for sharing your honest Samsung experience.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
My phone opinion
on June 29, 2026
Posted by: Stevecal2
[This review was collected as part of a promotion.] I recently purchased a Galaxy A17 5G and it works wonders. Definitely is an upgrade from my previous phone which was much slower. I finally am experiencing sufficient memory and vivid screen colors. I am able to play my fan duel games without issue due to this upgraded phone. I needed a change and this phone is what I needed for sure. Great Galaxy AI.
Value
4
Response from Samsung USBy R&R, July 17, 2026
Hi there Stevecal2,
Thank you for sharing your thoughts on your Galaxy A17 5G. The Galaxy A17 5G brings generous memory, vivid screen colors, and smoother performance for gaming and everyday use. It is great to hear the phone feels like a true upgrade from your previous device and that the AI features adds even more value to the experience. Thank you for upgrading with Samsung.
-Ty
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Thank you for sharing your thoughts on your Galaxy A17 5G. The Galaxy A17 5G brings generous memory, vivid screen colors, and smoother performance for gaming and everyday use. It is great to hear the phone feels like a true upgrade from your previous device and that the AI features adds even more value to the experience. Thank you for upgrading with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
It's ok for a new model.
on June 29, 2026
Posted by: Galaxy
[This review was collected as part of a promotion.] I bought this because my a14 dogged out. However it runs slow and the battery doesn't hold for long.
I do like the amount of storage on this phone. I wish I could play better games on here.
I do like the amount of storage on this phone. I wish I could play better games on here.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Hiya Galaxy,
The Galaxy A17 5G offers expanded storage, 5G connectivity, and a large display, making it ideal for streaming, gaming, and daily use. It's great to hear that the additional storage has been beneficial since your upgrade from the A14. If you start to notice that your device is slowing down or the battery isn't lasting as long, it might be a good time to optimize your device.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy. To do this, go to Settings, scroll to find Device Care, tap on Optimize Now, and then click Done.
For more information, you can check out the online article linked below. Your feedback about slower performance, battery life, and gaming experience is valuable to our teams. Thank you for being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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The Galaxy A17 5G offers expanded storage, 5G connectivity, and a large display, making it ideal for streaming, gaming, and daily use. It's great to hear that the additional storage has been beneficial since your upgrade from the A14. If you start to notice that your device is slowing down or the battery isn't lasting as long, it might be a good time to optimize your device.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy. To do this, go to Settings, scroll to find Device Care, tap on Optimize Now, and then click Done.
For more information, you can check out the online article linked below. Your feedback about slower performance, battery life, and gaming experience is valuable to our teams. Thank you for being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US