Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,743 Reviews)
Rating breakdown 3,743 reviews
5 Stars
2,192
4 Stars
849
3 Stars
360
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
Galaxy A 17
on October 13, 2026
Posted by: Pkallday
[This review was collected as part of a promotion.] I chose the galaxy A 17 for my review. Well let's get to listing the cons. 1. The Bluetooth connection isn't that great it pops and has static. 2. It doesn't respond to commands when restarted. 3. Freezes up several times a day. 4. All in all it is slow. The pros it has a nice c camera. Ample memory. Nice finish but other than that I am not at all happy with it.
Value
3
Response from Samsung USBy R&R, October 14, 2026
Hello there Pkallday,
The Galaxy A17 5G provides a versatile camera experience, ample storage, and 5G connectivity, all in a sleek design. We appreciate the details you shared regarding Bluetooth audio issues, responsiveness, freezing, and slower performance. To improve overall responsiveness, consider closing unused background apps, optimizing the phone using Device Care, restarting the device, and checking for the latest software updates. For Bluetooth audio problems, try reconnecting your accessory and ensuring that both devices are fully updated. Thank you for sharing your feedback with Samsung.
-Ty
Samsung Support
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The Galaxy A17 5G provides a versatile camera experience, ample storage, and 5G connectivity, all in a sleek design. We appreciate the details you shared regarding Bluetooth audio issues, responsiveness, freezing, and slower performance. To improve overall responsiveness, consider closing unused background apps, optimizing the phone using Device Care, restarting the device, and checking for the latest software updates. For Bluetooth audio problems, try reconnecting your accessory and ensuring that both devices are fully updated. Thank you for sharing your feedback with Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Performance
on October 13, 2026
Posted by: LP7660
[This review was collected as part of a promotion.] "I chose" the A series only because there was no good promo on upgrading to another S series for me. The only plus on this fone is the size and screen size otherwise it's fairly slow always buffering?
Value
3
Response from Samsung USBy R&R, October 14, 2026
Hello LP7660,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers a spacious display, 5G connectivity, and a versatile camera system, making it great for everyday use. We understand that slow performance and frequent buffering can diminish your experience. To improve responsiveness, you can use Device Care to close unused applications and free up memory. Additionally, restarting the phone and installing any available software updates can help enhance overall performance. We appreciate you sharing your experience with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. This device offers a spacious display, 5G connectivity, and a versatile camera system, making it great for everyday use. We understand that slow performance and frequent buffering can diminish your experience. To improve responsiveness, you can use Device Care to close unused applications and free up memory. Additionally, restarting the phone and installing any available software updates can help enhance overall performance. We appreciate you sharing your experience with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
I have the 16 version
on October 13, 2026
Posted by: Squeak903
[This review was collected as part of a promotion.] I had the best day with my old device it has keep me in the game and out in the field it never has given me any problems I just wish my screen would be unbreakable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Bad Choice
on October 13, 2026
Posted by: Sorry4choicesmade
[This review was collected as part of a promotion.] I chose the Galaxy A17 because it was affordable and the reviews were mostly positive. How I regret that choice! It has been one11111¹11¹¹ problem after another. The current issue is that calls are not getting through. They immediately go to voicemail which also isn't working. Online technologist have not resolved this so I have a phone that doesn't operate.
Value
3
Response from Samsung USBy R&R, October 14, 2026
Hey there,
The Galaxy A17 5G combines 5G connectivity, a versatile camera system, and generous storage for everyday communication and entertainment. We understand how important reliable incoming calls and voicemail are. Checking call forwarding and voicemail settings in the Phone app can help identify why calls are being routed directly to voicemail, and restarting the device and checking for software updates are also helpful steps. Carrier-specific voicemail settings may vary as well. Thanks for giving Samsung the opportunity to help improve your Galaxy experience.
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
-Ty
Samsung Support
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Samsung Community
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The Galaxy A17 5G combines 5G connectivity, a versatile camera system, and generous storage for everyday communication and entertainment. We understand how important reliable incoming calls and voicemail are. Checking call forwarding and voicemail settings in the Phone app can help identify why calls are being routed directly to voicemail, and restarting the device and checking for software updates are also helpful steps. Carrier-specific voicemail settings may vary as well. Thanks for giving Samsung the opportunity to help improve your Galaxy experience.
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Affordable
on October 13, 2026
Posted by: Vadair77
[This review was collected as part of a promotion.] I chose this phone because Samsung is literally in my pocket in my home ND my car. The a17 5g isn't just affordable it's a good phone with a lot to offer for everyday needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too Tech or not to Tech
on October 13, 2026
Posted by: Craytown
[This review was collected as part of a promotion.] I would like to thank you all for giving me the opportunity to speak my peace on how I feel about the technology features based in the a17 5G I choose to do this mainly because as a newfound data analysis it's my business to learn the functionalities of many devices in his characteristics in a way of how it helps hinders the benefits people's lives this particular device we're speaking about has a lot of cool features with a simplistic kind of feel what I mean is even though it's outdated as far as looks go or cosmetic value the technology that is based inside of this device is out of this world so much so that sometimes I think it may not be ready for this world what should happen is there should be a lot more help in the sense of configuration mainly because there aren't going to be many individuals who either want to take the time to do it themselves and or don't have the proper knowledge of what they're actually doing and what it means for their future the a17 does do a good job and offering the features but certainly the step-by-step walkthrough isn't quite there yet and hey at this point maybe even offering an AI version of doing it for you may even become a handy even though myself personally I'm not a fan of lazy work thank you have a good day
Value
3
Response from Samsung USBy R&R, October 14, 2026
Hey there, Craytown,
The Galaxy A17 5G offers 5G connectivity, a versatile camera system, and a variety of Galaxy software features designed for everyday use. We appreciate your thoughtful feedback regarding configuration and making advanced technology easier to understand. Samsung provides guided setup tools and customizable settings that help users personalize their Galaxy experience. Your suggestion for more step-by-step assistance is valuable as we continue to improve these experiences. Thank you for sharing your perspective with Samsung.
Samsung Galaxy device may appear to be charging slowly or not charging at all
https://www.samsung.com/us/support/troubleshoot/TSG10013245/
How to prevent overheating when using your Samsung Galaxy device
https://www.samsung.com/us/support/troubleshoot/TSG10013287/
-Ty
Samsung Support
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Samsung Community
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The Galaxy A17 5G offers 5G connectivity, a versatile camera system, and a variety of Galaxy software features designed for everyday use. We appreciate your thoughtful feedback regarding configuration and making advanced technology easier to understand. Samsung provides guided setup tools and customizable settings that help users personalize their Galaxy experience. Your suggestion for more step-by-step assistance is valuable as we continue to improve these experiences. Thank you for sharing your perspective with Samsung.
Samsung Galaxy device may appear to be charging slowly or not charging at all
https://www.samsung.com/us/support/troubleshoot/TSG10013245/
How to prevent overheating when using your Samsung Galaxy device
https://www.samsung.com/us/support/troubleshoot/TSG10013287/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not my first choice...
on October 13, 2026
Posted by: Trippint772
[This review was collected as part of a promotion.] I chose the A17 5g because it is the most recent device I've purchased. Prior to that phone I had the a25. Now the a25 was user and abused but the a17 was honestly just as bad as the glitchy never working a25 I was trying to replace. It was slow and glitchy and kind of just did whatever it wanted. Maybe I was expecting to much out of the budget line but I'm not sure I was just honestly disappointed overall.
Value
2
Response from Samsung USBy R&R, October 14, 2026
Hi there Trippint772,
The Galaxy A17 5G features a large display, 5G connectivity, and a versatile camera experience, all within an accessible Galaxy design. We know that slow or inconsistent performance can be frustrating during everyday use. To enhance stability and responsiveness, you can run Device Care, close unused background apps, restart your phone, and ensure that you have the latest software updates installed. Thank you for sharing your experience and helping Samsung improve the Galaxy series.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a large display, 5G connectivity, and a versatile camera experience, all within an accessible Galaxy design. We know that slow or inconsistent performance can be frustrating during everyday use. To enhance stability and responsiveness, you can run Device Care, close unused background apps, restart your phone, and ensure that you have the latest software updates installed. Thank you for sharing your experience and helping Samsung improve the Galaxy series.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great!
on October 12, 2026
Posted by: Xsayvire
[This review was collected as part of a promotion.] For a budget phone, the A17 5g is awesome. I do alot of multi tasking and this phone is able to keep up. I also have the A16 5g which seems to be the same phone but somehow its much slower. Speed is the reason I chose the A17 5g.
Value
4
Response from Samsung USBy R&R, October 13, 2026
Hey there Xsayvire,
Thank you for expressing your enthusiasm for the Galaxy A17 5G! With its powerful octa-core processor, 5000mAh battery, and 50MP camera, we are delighted to hear that the A17 5G is meeting your multitasking needs and providing the speed you were looking for. We appreciate your recognition of its performance and your willingness to share your experience with other Galaxy users. Keep exploring the possibilities with your Galaxy A17 5G, and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for expressing your enthusiasm for the Galaxy A17 5G! With its powerful octa-core processor, 5000mAh battery, and 50MP camera, we are delighted to hear that the A17 5G is meeting your multitasking needs and providing the speed you were looking for. We appreciate your recognition of its performance and your willingness to share your experience with other Galaxy users. Keep exploring the possibilities with your Galaxy A17 5G, and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US