Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,743 Reviews)
Rating breakdown 3,743 reviews
5 Stars
2,192
4 Stars
849
3 Stars
360
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
Two many glitches
on October 14, 2026
Posted by: Aztrouble
[This review was collected as part of a promotion.] The phone sometimes dont work the secuirty feature takes to long to unlock there a software glitch in the gui interface the buttons dont wanna work correctly
Value
3
Response from Samsung USBy R&R, October 15, 2026
Hello there Aztrouble,
The Galaxy A17 5G offers a spacious display, convenient security features, and seamless access to the Galaxy experience. We understand that slow unlocking, interface issues, and unresponsive buttons are impacting your phone's performance. You can use Samsung Members to run diagnostics on the touchscreen, buttons, fingerprint recognition, and software status. Additionally, Device Care can help optimize memory and performance. Keeping your software up to date will also ensure you benefit from ongoing improvements. Thank you for sharing your feedback with Samsung!
-Ty
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The Galaxy A17 5G offers a spacious display, convenient security features, and seamless access to the Galaxy experience. We understand that slow unlocking, interface issues, and unresponsive buttons are impacting your phone's performance. You can use Samsung Members to run diagnostics on the touchscreen, buttons, fingerprint recognition, and software status. Additionally, Device Care can help optimize memory and performance. Keeping your software up to date will also ensure you benefit from ongoing improvements. Thank you for sharing your feedback with Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Got a few bugs
on October 14, 2026
Posted by: Tree82
[This review was collected as part of a promotion.] I chose Samsung galaxy A17 because it is the last of the more affordable Samsung devices. I like all the features. It only has one problem after a certain software update the system UI quits responding and crashes often.
Value
4
Response from Samsung USBy R&R, October 16, 2026
Howdy Tree82,
Thank you for taking the time to share why you chose the Galaxy A17 5G. This device features a vibrant Super AMOLED display, a versatile camera system, and Samsung's user-friendly One UI experience. We're pleased to hear that you're enjoying these features.
If the System UI has been closing after a software update, we recommend restarting your phone, checking for the latest software updates, and clearing available memory through Device Care. These steps can help refresh performance and improve stability.
Thank you for sharing your experience with Samsung!
-Ty
Samsung Support
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Thank you for taking the time to share why you chose the Galaxy A17 5G. This device features a vibrant Super AMOLED display, a versatile camera system, and Samsung's user-friendly One UI experience. We're pleased to hear that you're enjoying these features.
If the System UI has been closing after a software update, we recommend restarting your phone, checking for the latest software updates, and clearing available memory through Device Care. These steps can help refresh performance and improve stability.
Thank you for sharing your experience with Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Nope Samsung on that too
on October 14, 2026
Posted by: LaylaM
[This review was collected as part of a promotion.] I Choose Samsung A17 5G over and over again .This Samsung makes it Hard for any other brand to defeat it ,with Tap pay leaves some confused. SAMSUNG BEEN THAT #1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is user friendly
on October 14, 2026
Posted by: Kimaro
[This review was collected as part of a promotion.] I chose the Galaxy A17 due to it's room for storage and how user friendly it is. Everything on this device is pretty self explanatory and what you can't figure out there is an easy tutorial to follow.
Value
4
Response from Samsung USBy R&R, October 16, 2026
Hello there Kimaro,
We truly value you taking the time to let us know why you decided to go with your Galaxy A17 5G. The Galaxy A17 5G offers generous storage options, an intuitive One UI experience, and a vivid Super AMOLED display that makes everyday use simple and comfortable. We are glad the device has been easy to navigate and that the built in guidance has helped whenever you needed a little extra direction. Making Galaxy features approachable is an important part of the experience. Thank you for choosing Samsung!
-Ty
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We truly value you taking the time to let us know why you decided to go with your Galaxy A17 5G. The Galaxy A17 5G offers generous storage options, an intuitive One UI experience, and a vivid Super AMOLED display that makes everyday use simple and comfortable. We are glad the device has been easy to navigate and that the built in guidance has helped whenever you needed a little extra direction. Making Galaxy features approachable is an important part of the experience. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but glitches
on October 13, 2026
Posted by: Temen48
[This review was collected as part of a promotion.] I chose to share the amazing points of this phone and some things needed to improve. This phone did amazing for the 1st 7 months, great pictures, fast speed, zero freezing, perfect size, and handles for well and effortless. However after the 7 month mark the phone now freezes multiple times daily, sometimes even powering off. Ever update and check to ensure its working properly is completed, but unfortunately it just gets slower and slower everyday. Almost like its losing the ability to function anymore.
Value
4
Response from Samsung USBy R&R, October 15, 2026
Hi Temen48!
We are glad the Galaxy A17 5G delivered great photos, responsive performance, and a comfortable size during your first several months. We understand the more recent freezing, unexpected shutdowns, and slowdowns are getting in the way of that experience. Samsung recommends using Device Care to optimize memory, checking for current software updates, and running Samsung Members Phone diagnostics to identify hardware or software areas that may need attention. We appreciate your detailed feedback and thank you for choosing Samsung!
-Ty
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We are glad the Galaxy A17 5G delivered great photos, responsive performance, and a comfortable size during your first several months. We understand the more recent freezing, unexpected shutdowns, and slowdowns are getting in the way of that experience. Samsung recommends using Device Care to optimize memory, checking for current software updates, and running Samsung Members Phone diagnostics to identify hardware or software areas that may need attention. We appreciate your detailed feedback and thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Greatphone
on October 13, 2026
Posted by: Daddysgirl95
[This review was collected as part of a promotion.] I chose the galaxy A17 5G because i heard great reviews about the device but the only thing i dont like is when the phone is lagging and i can no longer screen record like l
My old phone
My old phone
Value
5
Response from Samsung USBy R&R, October 15, 2026
HOWDY Daddysgirl95!
Galaxy A17 5G offers a vivid display, dependable 5G connectivity, and 128GB of storage for everyday apps and content. We are glad the phone has earned a five star rating, though we understand the occasional lag and missing screen recording feature stand out from your previous experience. Screen Recorder availability can vary by Galaxy model and software version, while Device care can help optimize performance when the phone feels slow. Thank you for sharing your experience with Samsung!
-Ty
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Galaxy A17 5G offers a vivid display, dependable 5G connectivity, and 128GB of storage for everyday apps and content. We are glad the phone has earned a five star rating, though we understand the occasional lag and missing screen recording feature stand out from your previous experience. Screen Recorder availability can vary by Galaxy model and software version, while Device care can help optimize performance when the phone feels slow. Thank you for sharing your experience with Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love My Galaxy A16 5G
on October 13, 2026
Posted by: MyGalaxyA165G
[This review was collected as part of a promotion.] As soon as I bought and unboxed my Galaxy A16 5G, I knew it was a phone like no other. The 5G data is so fast, the phone fits comfortably in my hands, and the graphics are so vivid.
Value
5
Response from Samsung USBy R&R, October 15, 2026
Hey MyGalaxyA165G!
We are delighted to hear that your Galaxy experience has provided you with fast 5G connectivity, a comfortable feel in your hand, and vivid graphics that enhance your daily usage. These features make the Galaxy A series a reliable companion for staying connected and enjoying your favorite content throughout the day. Thank you for sharing your five-star experience with Samsung!
-Ty
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We are delighted to hear that your Galaxy experience has provided you with fast 5G connectivity, a comfortable feel in your hand, and vivid graphics that enhance your daily usage. These features make the Galaxy A series a reliable companion for staying connected and enjoying your favorite content throughout the day. Thank you for sharing your five-star experience with Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Erica review
on October 13, 2026
Posted by: Lilmomma89
[This review was collected as part of a promotion.] I have both a16 and a17 devices. Even though my 16 is a little older I found it works alot better and faster. They're both decent devices. Just can be pretty slow sometimes. I like them but I am not sure I'd buy again. They're both good sizes. Seem to have decent memory. They just kinda lag a little which is expected for budget friendly phones I assume. They're Def worth what they cost. I do find that the newer 17 is slower then the 16 which I found odd. But I like how I can transfer stuff from one device to the other fairly easy and quick. I would recommend either for someone looking for a cheap devices to meet They're everyday needs. Probably wouldn't be best as a work phone meaning they kinda slow at time.
Value
4
Response from Samsung USBy R&R, October 15, 2026
Hi Erica!
Galaxy A17 5G offers a vibrant display, 128GB of storage, and easy content transfers with Smart Switch. We are glad both devices are meeting your everyday needs, though we understand the A17 feels slower than your A16 at times. Samsung recommends closing unused background apps, clearing memory through Device Care, and running Samsung Members diagnostics if performance slows down. We appreciate your thoughtful feedback and thank you for choosing Samsung!
Run diagnostics on your Galaxy devices with Samsung Members
https://www.samsung.com/us/support/answer/ANS10003632/
-Ty
Samsung Support
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Galaxy A17 5G offers a vibrant display, 128GB of storage, and easy content transfers with Smart Switch. We are glad both devices are meeting your everyday needs, though we understand the A17 feels slower than your A16 at times. Samsung recommends closing unused background apps, clearing memory through Device Care, and running Samsung Members diagnostics if performance slows down. We appreciate your thoughtful feedback and thank you for choosing Samsung!
Run diagnostics on your Galaxy devices with Samsung Members
https://www.samsung.com/us/support/answer/ANS10003632/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US