Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,193
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
My samsung
on August 10, 2026
Posted by: Bambie
[This review was collected as part of a promotion.] I chose my Samsung A17 because I love the photos and how well they look. I use my phone daily for work watching anime and other everyday task
Value
2
Response from Samsung USBy R&R, August 18, 2026
Hi Bambie,
Thank you for choosing the Galaxy A17 5G and for sharing how you use it every day. Its impressive camera, large display, and 5G connectivity make it a versatile companion for work, entertainment, and daily tasks. We are delighted to hear that you enjoy the quality of your photos and appreciate having the Galaxy with you throughout the day. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for choosing the Galaxy A17 5G and for sharing how you use it every day. Its impressive camera, large display, and 5G connectivity make it a versatile companion for work, entertainment, and daily tasks. We are delighted to hear that you enjoy the quality of your photos and appreciate having the Galaxy with you throughout the day. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Phone is good but space runs it slow
on August 10, 2026
Posted by: Mommaof6
[This review was collected as part of a promotion.] I chose your phone over most quality features. I like the size and the cases are most definitely helpful in protecting my phone.
I use my phone everyday. I have kids so keeping track of appointments, school dates and activities, family conferences and personal life too.
I love how I can connect with my kids and there emails. Even if they have different phones.
Besides that, hands free isnt always spot on, it does freeze or glitch if space is running low. Streaming is good as long as there is adequate wifi.
Ive used Samsung phones for over 20 years.
I use my phone everyday. I have kids so keeping track of appointments, school dates and activities, family conferences and personal life too.
I love how I can connect with my kids and there emails. Even if they have different phones.
Besides that, hands free isnt always spot on, it does freeze or glitch if space is running low. Streaming is good as long as there is adequate wifi.
Ive used Samsung phones for over 20 years.
Value
2
Response from Samsung USBy R&R, August 18, 2026
Hello there Mommaof6,
Thank you for being a long-time Samsung customer and for sharing how the Galaxy A17 5G supports your busy daily life. Its spacious display, connectivity features, and versatile Galaxy ecosystem make it ideal for family communication, scheduling, streaming, and daily tasks. We understand that low storage, occasional freezing, and inconsistent hands-free performance can affect your experience. Please see the link below for tips on optimizing the performance of your Galaxy A17 5G. Your feedback helps us continue to improve the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/Use
Modes and Routines on your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for being a long-time Samsung customer and for sharing how the Galaxy A17 5G supports your busy daily life. Its spacious display, connectivity features, and versatile Galaxy ecosystem make it ideal for family communication, scheduling, streaming, and daily tasks. We understand that low storage, occasional freezing, and inconsistent hands-free performance can affect your experience. Please see the link below for tips on optimizing the performance of your Galaxy A17 5G. Your feedback helps us continue to improve the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/Use
Modes and Routines on your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Slow reaction time , slow taking pictures, over h
on August 10, 2026
Posted by: Saintcaps24
[This review was collected as part of a promotion.] I chose to never buy this phone again.
Make phone better please.
Make phone better please.
Value
2
Response from Samsung USBy R&R, August 17, 2026
Hiya Saintcaps24,
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and capable camera are designed to enhance everyday communication, browsing, and photography. We understand how frustrating it can be when response times are slow and pictures are delayed, especially when you need your phone to react quickly. Your feedback is valuable in helping us improve the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and capable camera are designed to enhance everyday communication, browsing, and photography. We understand how frustrating it can be when response times are slow and pictures are delayed, especially when you need your phone to react quickly. Your feedback is valuable in helping us improve the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not a very good reliable phone.
on August 10, 2026
Posted by: CeeDeeLambChop1
[This review was collected as part of a promotion.] Phone lags bad, says systems ui not responding randomly. Was a good phone for the first 2 months I had it and ever since its gave me nothing but problems. Dont recommend.
Value
1
Response from Samsung USBy R&R, August 17, 2026
Good day CeeDeeLambChop1,
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to enhance everyday communication and entertainment. We understand how disruptive lag and repeated interruptions from the System UI can be, especially after the phone initially performed well. Your feedback is valuable as we continue to refine the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to enhance everyday communication and entertainment. We understand how disruptive lag and repeated interruptions from the System UI can be, especially after the phone initially performed well. Your feedback is valuable as we continue to refine the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product has been great
on August 10, 2026
Posted by: Hate2reboot
[This review was collected as part of a promotion.] My A17 has worked great with a couple of ecseptions. Battery life isn't the greatest, normally I have to charge my device 2 to 3 times in a normal day. Second, it's slow sometimes and I usually reboot the phone to get it fixed. Overall not a bad phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features
on August 10, 2026
Posted by: Jaeetwentythree
[This review was collected as part of a promotion.] his product has great features my favorite would be the cameras. Havingvtrouble capturing something in motion ? Not with the A17. .there's no lag time while switching between apps either!!
Value
3
Response from Samsung USBy R&R, August 17, 2026
Hello Jaeetwentythree,
Thank you for choosing the Galaxy A17 5G and sharing what you enjoy most about it. Its capable camera, responsive app experience, and spacious display make it easy to capture memorable moments and navigate through everyday tasks. We are pleased to hear that the camera performs well in motion and that switching between apps has been smooth for you.
We understand your frustration with the lag you experience when switching apps. To help improve performance, we recommend using the Quick Optimization feature. This feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes redundant files, scans for malware, and closes apps that are running in the background.
Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device Care, tap on Optimize Now, and then select Done. For more detailed information, please check out the online article linked below. Thank you for being a valued member of the Samsung Galaxy family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G and sharing what you enjoy most about it. Its capable camera, responsive app experience, and spacious display make it easy to capture memorable moments and navigate through everyday tasks. We are pleased to hear that the camera performs well in motion and that switching between apps has been smooth for you.
We understand your frustration with the lag you experience when switching apps. To help improve performance, we recommend using the Quick Optimization feature. This feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes redundant files, scans for malware, and closes apps that are running in the background.
Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device Care, tap on Optimize Now, and then select Done. For more detailed information, please check out the online article linked below. Thank you for being a valued member of the Samsung Galaxy family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Happy that I upgraded
on August 10, 2026
Posted by: LoveMyPhone
[This review was collected as part of a promotion.] Happy that I CHOSE this phone. I especially like the better camera and added memory storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I chose Samsung because my previous Samsung brand
on August 10, 2026
Posted by: DisappointedinA17
[This review was collected as part of a promotion.] This A17 is disappointing. Always need to clear cache or other memory problems. Have had it for almost a month. Missing my A12 at this. Most likely will opt out from it soon. Need to find a viable replacement.
Value
2
Response from Samsung USBy R&R, August 17, 2026
Hi DisappointedinA17,
Thank you for choosing Samsung and for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to enhance your everyday communication and entertainment. We understand how frustrating it can be to deal with frequent cache and memory management concerns, especially after enjoying a smoother experience with your previous device, the Galaxy A12 5G. For more on how to achieve better performance, please check out the articles linked below. Your feedback is valuable and helps us continue to improve the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing Samsung and for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to enhance your everyday communication and entertainment. We understand how frustrating it can be to deal with frequent cache and memory management concerns, especially after enjoying a smoother experience with your previous device, the Galaxy A12 5G. For more on how to achieve better performance, please check out the articles linked below. Your feedback is valuable and helps us continue to improve the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US