Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
1
Does Not Work With AVRs
on July 10, 2023
Posted by: oldbuzzard
from planet earth
The 4802 doesn't work with AVRs and this is a known issue documented on Roku's own forums. It Doesn't play 4K HDR or Dolby Vision content and just reverts everything back to 1080. It isn't my receiver or connection as I used the same one (same cables/input) to connect my old Roku 4660 and it works fine - even in 4K HDR. This is a product for a very simple setup with nothing more than a simple soundbar. For anything else, the 4802 won't do the job.
Roku support has been somewhere between torture and comedy. I gave up trying to get my unit replaced after almost 8 hours on the phone.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, Roku Customer Advocate, July 13, 2023
Hi there, thanks for taking a moment to share your feedback with us. Unfortunately, this isn't a known issue at this time but rest assured that we've located your support ticket. We can see that a member of our team has reached out to you directly to assist, please refer to your inbox for next steps.
As a quick tip, we'd recommend bypassing the AVR, trying a different HDMI port, and trying a different TV in an attempt to isolate the issue. There are many different factors that can affect playback display and we recommend visiting our article online here: https://support.roku.com/article/211194548.
Thanks!
Roku Customer Advocate
As a quick tip, we'd recommend bypassing the AVR, trying a different HDMI port, and trying a different TV in an attempt to isolate the issue. There are many different factors that can affect playback display and we recommend visiting our article online here: https://support.roku.com/article/211194548.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku Ultra.
on May 29, 2023
Posted by: Charles M
from Graham NC
It's SO awesome to have a rechargeable remote and not have to continuously buy batteries.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
excellent streaming / excellent video
on May 28, 2023
Posted by: GEO65
from Ohio
I bought Roku ultra to step up in the next level off streaming. And very pleased!!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Has Become My Primary Streaming Stick
on May 28, 2023
Posted by: Anonymous Roku User
from Iowa City, IA
I had an older Roku stick and some Amazon Fire sticks. I recently decided to upgrade to the Roku Ultra, and I'm glad I did. It's become my primary streaming stick. The main reason is that it has an ethernet port so I can connect it directly to my router and not have to use wifi. This makes streaming much faster for me (no buffering). I also love all the apps with free content as well as the supported apps for paid content.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Stays connected to internet.
on May 25, 2023
Posted by: Emily
from Michigan
Bought this device because my 5 year old roku tv was dropping the internet connection every time I streamed anything. This device simply works like it is supposed to, I also use the private listening feature quite a bit.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent device
on May 25, 2023
Posted by: Mjh1
from California
I like the Roku Ultra, very much. The home page is very easy to navigate and I love the programming on the Roku channel
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
My sister made me do it
on May 24, 2023
Posted by: Phyllis
from Heber City Utah
My sister tried to get me to buy a Roku of years but my smart TV was great. Then I moved and hated the TV... supposedly smart but lots of apps wouldn't work and my headphones couldn't work and multiple controls and I couldn't plug in my hard drive and the streaming was slow. Anyhow the new Roku ultra solved all my problems. i love it and will be buying one for my parents soon.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Delighted with viewing choices
on May 21, 2023
Posted by: Mainee
from Gilbert, AZ
I bought the Roku Ultra one month ago and am delighted with all the choices for viewing.
The installation was quick and easy.
I highly recommend this product if you want to cut the cord of subscription TV.
The installation was quick and easy.
I highly recommend this product if you want to cut the cord of subscription TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com