Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
1
Stay Away from Roku...
on November 24, 2023
Posted by: Scooter123
from Houston
Their equipment is crap and is guaranteed to have issues. When you contact customer support to try and get assistance all they will do is blame all of your other equipment including your TV, reciever, router & modem. Doesn't matter to them that the issues will happen when thousands of miles from home when in a hotel, they will still won't admit any issues or even do anything about it.
My recommendation is to use any streaming device BUT roku. All 3 of my devices are going in the garbage where they belong!!
My recommendation is to use any streaming device BUT roku. All 3 of my devices are going in the garbage where they belong!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
HDCP error
on November 19, 2023
Posted by: tedmingo
from Tampa, FL
What's with this HDCP ERROR always forcing me to unplug HDMI and power off device. Come on Roku make better quality devices.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Good streamer but has issues
on November 17, 2023
Posted by: Brian
from Poconos
I've had this for quite a while and there are some bugs. Every couple weeks I'll get a no signal detected or the HDMI error. HDMI cable is on the higher end and connected to a Sony OLED. Don't get that with other devices using an identical cable. Sometimes unplugging the cable works but most of the time have to unplug the Roku. I upgraded my mesh system so I tried the ethernet connection. Much to my surprise, I had a faster connection speed using wireless than ethernet.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Disappointing
on November 9, 2023
Posted by: thsmths
from AZ
We have been ROKU users since 2013. Most of our ROKU's have been sticks the past five years. Recently decided to try another box and it has had issues. A red screen appears when going from tile to tile in Youtube as well as from movie to movie within some of the apps. There is also a speaker hum that occurs going from episode to episode in some of the apps. Nothing that has been tried has worked. A repair tech was out last week who suggested replacing the mother board on the tv. That did not address the issue either. The last few days we used the built in apps on the tv and found that there was no red screen and no hum. Makes me think it is the ROKU. Have ordered a new cable to see if that is the problem. Will try that as a last resort before ordering another stick. Disappointing when the box costs 2x as much as the stick.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hello, thanks for letting us know about your experience. This isn't considered normal behavior and we've escalated your concern to a member of our support team. They'll be in touch via email to learn more about your device and help you out directly.
Your feedback is very important to us and we look forward to working with you. Thank you!
Roku Customer Advocate
Your feedback is very important to us and we look forward to working with you. Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku adding more advertisements after purchase
on November 1, 2023
Posted by: TVBoxGuy
from San Diego, CA
The Home screen shows ads on the left, below the menu. When you move to the channel list, the screen shifts left and now the right half of the screen shows ads. None of the marketing shows this. And in October 2023, Roku made changes to the Home screen that added a NEW row of icons to the top of Home, advertising channels. You cannot remove these or move them from the top. Very bad practice, shoving even more ads into a device I own, months after purchase. Do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Poor image quality
on October 23, 2023
Posted by: Anonymous
from Charlotte, NC
Regarding current gen models (Ultra 4802, as well as Express 4K+ 3941): image quality is poor compared to comparable streaming players (Apple TV, Nvidia Shield), built-in smart TV apps, and even previous gen Roku players.
Streaming content *AND* even Roku menus and base-level app functions (e.g. Netflix splash screen) look like upscaled 720p/1080i rather than 4K.
Tested with multiple TVs (including LG G3-series OLED and Samsung QN90-series QLED), multiple locations, multiple service providers, multiple network stacks.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Sleep timer has been requested for 3 years
on September 20, 2023
Posted by: bwind
TV requires two remotes because roku can't access TV settings. Can control power and volume, so just add the timer to roku, turn off the TV, then turn off the roku ultra.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
good for streaming not user friendly
on September 20, 2023
Posted by: bwind
It can get all the streaming channels and the remote can control volume and TV power. Bought for a smart TV that has a faulty wireless card.
It cannot access the tvs settings or sleep timer and it does not have a sleep timer function.
This issue has been complained about for over 3 years with no update. Some companies never listen to their customers. I'll be steering away for future TV purchases so that I only ever require 1 remote.
Written by a customer while visiting roku.com