Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Excellent purchase
on December 26, 2023
Posted by: Skipole70
from New Jersey
We bought this to replace a first gen Roku Ultra that had finally lived its life. Love the new quick launch buttons on the remote. They’re actually channels we use. Definitely recommend
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
The Good and the Bad
on December 26, 2023
Posted by: Kevin M
from San Diego, California
Although the picture quality has improved from my previous version of the Ultra unit but this new unit is much more Annoying
It’s sleep mode and power saving is Ridiculous every time it goes in these modes it switches input selection from MIDI 1 to MIDI 3 this is EXTREMELY ANNOYING.
I’ve also considered RIKU CHANNEL but several time on several different days it freezes when a commercial comes on and requires you back out of the system and relaunch the ROKU app
My overall experience with ROKU is Diminishing
It’s sleep mode and power saving is Ridiculous every time it goes in these modes it switches input selection from MIDI 1 to MIDI 3 this is EXTREMELY ANNOYING.
I’ve also considered RIKU CHANNEL but several time on several different days it freezes when a commercial comes on and requires you back out of the system and relaunch the ROKU app
My overall experience with ROKU is Diminishing
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Best Ruku so far
on December 26, 2023
Posted by: JB805
from Central coast, Caif
An up grade that is worth to pursue. The 4K is awesome and the remote is even better. Rechargeable with a mute feature and built in streaming buttons. The ear bud wired head phones are adequate.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Overall good product.
on December 26, 2023
Posted by: Mikestl
from St.Louis, MO
I have 3 other Rokus, all sticks, so I know how they work. I have the ultra tied into my surround and it works reasonably well. I’ve seen other reviews about trouble with the remote and I agree. The remote doesn’t always turn on/off the tv, Roku and the surround, leaving one or two either on or off. Also the buttons on the remote don’t make good contact which probably results in the failure to turn on or off.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on December 26, 2023
Posted by: Living room
from Phoenix AZ
I'm glad I purchased this product. Great break from cable.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Stops working
on December 26, 2023
Posted by: Diane
from Coshocton Ohio
I bought my Roku a month ago and I have had nothing but problems. Sometimes when I turn my tv on nothing happens. I have to unplug my roku from my tv then wait anywhere from 30 minutes to 60 minutes, then plug everything back in and hope it turns on. Now when I changed the volume it tells me what the volume has been changed to. I have gone into settings, accessibility and checked to make sure that screen reader is off and it is off but yet it tells me every time I change the volume as well as when I turn my tv on it reads everything out loud to me. I hate this thing!!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Ultra ok
on December 26, 2023
Posted by: Frustrated
from Lawton
Not as great as I thought it would be. For some reason the channel I’m watching will just flip back to the previous channel? And the “1” button doesn’t remember what streaming service I have saved to it, constantly having to reset that.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on December 26, 2023
Posted by: Hisir
from Dayton, Ohio
This is the fourth Roku product I have owned and all three has been easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com