Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
3
Not as happy as I expected to be
on December 27, 2023
Posted by: Keith
from MN
Pause and fast forward feature not nearly as good as my lower end model.
Written by a customer while visiting roku.com
Customer Rating
5
Pleased with Roku Ultra
on December 27, 2023
Posted by: Robert
from Tennessee
My stick was overheating. The new Roku Ultra works faster. It was very easy to set up.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
I bought this a month ago and very disappointed
on December 27, 2023
Posted by: Anonymous
from Ohio
I have been having issues from day one and when I go to the help desk, I have to give them my credit card information before they well even help me. I would not recommend this to anyone. They can’t stand by their product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
I love it!
on December 27, 2023
Posted by: Kelly
from Arizona
We upgraded to a newer Roku after over 10 years. The other one worked amazing! This one is great also. It's easier to maneuver. There are short cuts on the remote. Overall just a great user friendly product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku Ultra Might Be Great but Remote Is Terrible
on December 27, 2023
Posted by: BulldogB
from Arizone
Purchased the Ultra in Aug 2023 and this was an upgrade from a nearly 9 year old Roku 3. The best part of the Ultra is the additional memory and it is faster, just not amazingly faster. The real problem I’ve had is with the remote. When I use a channel like YouTube and scroll right, it will often jump two or three to the right, forcing me to scroll one or two back left. Same happens with scrolling down.
Roku replaced the remote and the new one lasted about a month before it too started with the same issues. I’ve went back to using my nine-year-old Roku remote with the Ultra and getting my TV remote out to control the volume. I will be buying a different streaming player and wish I could get a refund for this one.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Very good product, easy to setup and use.
on December 26, 2023
Posted by: Gill
from CA
I am not a big TV fan, just watch new and mostly 2 or 3 channels and cable cost was too much. Finally, I cut the cord and cancelled the cable subscription. Bought two Roku Ultimate for my 2 TVs. Setup was very easy, works great and no issues. I can watch my few channels and very happy with Roku. Should have made the switch years ago.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on December 26, 2023
Posted by: Wil H
from Oakland, CA
Made the decision to cut-the-cable and switch to streaming. Roku products work! They are intuitive to use and still come with relevant, easy to follow instructions. Recommend to anyone who is looking for an alternative to cable TV program distribution.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on December 26, 2023
Posted by: Roku ultra
from Michigan
Works very well. No turning off by itself or loosing signal, since it’s plugged in direct
I would recommend this to a friend!
Written by a customer while visiting roku.com