Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Superb streaming hardware
on December 30, 2023
Posted by: Stevie T
from Vienna, va
Grandma need wifi streaming for old TV? This provides best experience, no dropped buffering and every app imaginable available. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Lots of channels to watch
on December 30, 2023
Posted by: Steve
from El Paso Texas
Overall we're happy with it but wish we could figure out why it blacks out and pauses so much at times.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Be warned
on December 30, 2023
Posted by: Bill
from Maine
The ultra continuously dropped the sound. Please read others reviews on this issue. Disappointed.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 29, 2024
Hello, Bill. Thank you for letting us know and we’re here to help. Does this issue happen on all channel applications that you have? Here’s a quick, simple step that might fix the issue. Having the latest version will help you achieve optimal, bug-free performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to manually check for updates. Additionally, try to switch to another HDMI port and make sure that it is connected firmly. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Roku 4802
on December 30, 2023
Posted by: Roku 2023
from Montana
The old Roku , which always worked flawlessly, finally became obsolete. New was easy to set up and works great.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on December 30, 2023
Posted by: Matt
from New jersey
Easy to hookup and it works great. My wife loves it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Love lost for Roku remotes
on December 30, 2023
Posted by: Tnmem
from Memphis, tn
Replaced three Roku units with Ultra and the remotes -- all Of them -- seem to be overly sensitive and I get multiple bitton repeats at the worst times. I have to very quickly press the buttons or the repeat the function like I held the button down.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Makes my TV better
on December 30, 2023
Posted by: Shapdiez
from El Dorado county California
We were struggling with performance of our “smart“ TV. But the Roku to improve reception of Internet and streaming, and it exceeded our expectations. The screen looks better than it ever has and everything loads very quickly. The hook up of headphones to the remote comes in handy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Pairs nice with my 4K TV.
on December 30, 2023
Posted by: EEB1951
from Southfield, MI
It starts up fast and setup was very easy. Picture is fantastic.
I would recommend this to a friend!
Written by a customer while visiting roku.com