Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Worth the Money
on January 1, 2024
Posted by: Dawn
from Glendale, AZ
I upgraded from the Roku 4K+ Express to o the Roku Ultra and very happy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Overall good purchase but quirky remote
on January 1, 2024
Posted by: Dish destroyer
from Ontario CA
Enjoying the selections on my Roku. Only negative would be the remote.
When adjusting volume, it will sometimes set to maximum or 0 when I tap the buttons. Also the selector arrows have a tendency to jump multiple selections when I use them.
When adjusting volume, it will sometimes set to maximum or 0 when I tap the buttons. Also the selector arrows have a tendency to jump multiple selections when I use them.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on January 1, 2024
Posted by: Mary25
from Randolph, VT
Very happy I went with roku, very easy to setup and use. So glad I got rid of cable
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Best wifi connection yet!
on January 1, 2024
Posted by: Necroscope
from Texas
Been using for 2 months now, and I have to say it's connection for wifi is far better than last model. The voice search doesn't always work correctly is the only reason I gave 4 stars. Picture and other features are great.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Some issues
on January 1, 2024
Posted by: Norm B
I went from the 4k stick to the Ultra and in doing so, the ultra wanted me to change my video to some sort of higher resolution. In doing so, the audio was screwed up such that the volume level was not consistent accross all the apps and I even noticed that the programing in the same app was screwed up as well.
The remote started showing signs of configuration issues such that we could not press the talk button and verbally search for a show. I also noticed that i had to push the mute button twice to get the tv to mute. I figured out how to reset the remote and everything retunred to normal function.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
remote problems
on January 1, 2024
Posted by: bob47
from Hogansville, Ga
I bought this product a month ago and not real happy with the remote
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Ok will you get with quality of product and servi
on January 1, 2024
Posted by: Daphyne Eden Locklin
from COLDWATER MI
Ok will you get with quality of product and serviIved
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 10, 2024
Hello! We are thrilled that you've decided to go with our Roku product and we're genuinely grateful for your support. If you have any future inquiries or need assistance, feel free to reach out to us through our website at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great purchase!
on January 1, 2024
Posted by: Cloudseeker77
from Abilene, Tx
Boosted my WiFi connection in my bedroom TV! I have a 47” 15 year old Sony Bravia and it has made the picture quality much better! Highly recommend adding this if you’re a Roku fan like myself!⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friend!
Written by a customer while visiting roku.com