Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Easy to use great features
on January 1, 2024
Posted by: Alicia
from Millville pa
Finally got it set up procastinatd thought it would be harder
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
False advertisement
on January 1, 2024
Posted by: Anonymous
from Miami
I bought the unit thinking that what
they advertised was true but it's not
they advertised was true but it's not
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
great movies and the reception is outstanding
on January 1, 2024
Posted by: tward43
from jackson mo
bought it a couple of weeks ago very happy with it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Perfect tool for streaming apps
on January 1, 2024
Posted by: Lynn
from Itasca
Easy to use menus, great remote, all round solid device.
Written by a customer while visiting roku.com
Customer Rating
5
The only streaming device we will buy
on January 1, 2024
Posted by: SnTholiday
from Fair Oaks, CA
We decided to buy the Roku Ultra after first using the Roku Express, and while the Express was good, the Ultra is better for us as our living room streaming device. We have a mesh router system with the ability to connect to the Ultra via ethernet and the performance has been excellent. We do not have a 4K/HDR TV, but the picture quality is great. The remote is better quality than the Express which my wife loves.
Written by a customer while visiting roku.com
Customer Rating
5
My Hands
on January 1, 2024
Posted by: Rone
from A. NC
Every time I use the remote, I have got to be sure I immediately go wash my hands and I have to be sure also I don’t touch any part of my face until I have washed my hands very thoroughly, at a minimum, twice. My hands are seemingly coated with silicone of some type, feeling very slick. Touching my face after forgetting not to, causing itching. Others here and some visitors have the same thoughts. Love the products. Have them on all TVs. Will buy more. Will wrap remote with paper towels or tissues or something.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Upgrade=Downgrade
on January 1, 2024
Posted by: Gadget Guy
from Michigan
Bought new devices to replace older Roku 3 that requires frequent rebooting. On one system CEX control no longer adjusts volume on my Anthem AVR. In my man cave, the new ROKU fried the video card on my older Denon receiver!😡😡😡
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 10, 2024
Hello, Gadget Guy. We are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Excellent Product
on January 1, 2024
Posted by: VermontItaly12345
from Long Island, New York
Works very well, have same product on all TVs and love that it has ethernet port giving of the option of using wi-fi or cable.
I would recommend this to a friend!
Written by a customer while visiting roku.com