Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
3
Search function has taken a huge step back
on January 3, 2024
Posted by: Ultra
from Ohio
The rechargeable remote is a nice improvement. Overall though have to say usability is worse than earlier models due to the search function. Earlier models gave a nice list that included more channels and movie titles. Same titles no longer show up. The icons suck. Local channels should be included
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Light, Functions Well
on January 2, 2024
Posted by: Wizard6974
from Pocono Mountains, PA
It's very lightweight and was easy to install. The one knock is that it loses connectivity every now and then and one arrow click might give you three or four movements. At first I thought it was battery charge but a review of FAQ's said re-mate to the TV and that works like a champ. I really like the recharge feature, my old remote used batteries like crazy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
3 Stars because of flashing issues
on January 2, 2024
Posted by: Janny
from Albany NY
We have purchased 3 Roku units already. The Ultra was a favorite until it started causing the picture to flash on occasion. I’ve looked up how to resolve the issue but it never goes away completely. Maybe this is a general issue with streaming. This never happened until we switched from cable to streaming.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Janny. Thank you for sharing your experience with us. As a quick tip to fix this issue, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, performance with the latest features. To check press Home>Setting>System>Software Update>Check Now to manually check for updates. Additionally, considering uninstalling and reinstalling the affected change will fix this issue. For further guidance, you can refer to the following link:https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Smart TV's aren't always very smart.
on January 2, 2024
Posted by: Bernie Howard
from Northbrook, llinois
I have 9 TV's and 4 other Roku boxes. Low cost smart TV's don't always work that well. This one is the best I've found and worth every cent. IT JUST WORKS BETTER!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Problem recharging the remote
on January 2, 2024
Posted by: kend
from Ohio
Repeated attempts to recharge remote have failed. will you replace same at no charge? Very disappointed!!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Really like the product but one small thing
on January 2, 2024
Posted by: LhGr
from Washington, DC
We made the switch to streaming and canceled cable :)
All is good except the remote is acting up. We've used the Roku for about a month now and the remote is acting odd. I hit the volume up or down just a tap but it will turn up several numbers up and down. If the volume is at 15 and I tap to turn up a little, it will turn up to 60 on it's own (same when turning down too)
All is good except the remote is acting up. We've used the Roku for about a month now and the remote is acting odd. I hit the volume up or down just a tap but it will turn up several numbers up and down. If the volume is at 15 and I tap to turn up a little, it will turn up to 60 on it's own (same when turning down too)
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Volume button doesn’t work well
on January 2, 2024
Posted by: Disappointed
from Detroit MI
Bought it thinking it was better than older version. The volume utton doesn’t work!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, thanks for letting us know about this matter. We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us, and we are eager to assist. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Simple & Easy To Use
on January 2, 2024
Posted by: Rick T
from Los Angeles
The Roku Ultra is great to 4K Streaming. The Roku Ultra has the top streaming services to choose from plus so many more. The rechargeable remote seems to hold a decent charge, although the design can use improvement. The blu-tooth ear pieces deliver quite the impressive sound. The Roku Ultra can be paired to Amazon's Echo devices. If you have an existing Roku Account, set-up is quick.
I would recommend this to a friend!
Written by a customer while visiting roku.com