Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
3
on January 3, 2024
Posted by: Canman
from Southern California
I bought five of these a month or so ago the units themselves work fine the rechargeable remote controls do not. They don’t hold a charge very long and they skip all over the place when I’m trying to land on an icon start up a service it’s especially bad in YouTube skips sideways: or more and up and down 3 or more
I saved the remotes from my old Roku ultras and am using them without any problems
I saved the remotes from my old Roku ultras and am using them without any problems
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Works great as long as you don’t already have two.
on January 3, 2024
Posted by: Beachbeatle
from Delmarva, USA
Once hooked up, I was unable to get it working. It took me
a day or two before i thought disconnect my two previously bought Roku’s one by one. That’s when I learned that I could not get more than two Roku’s to work in our home at a time. Sad that Roku does not tell anyone this information, even one’s like me that ordered from them directly and am billed by them monthly so it’s not like they couldn’t know. Thus, do not
buy if you already have two that work!
a day or two before i thought disconnect my two previously bought Roku’s one by one. That’s when I learned that I could not get more than two Roku’s to work in our home at a time. Sad that Roku does not tell anyone this information, even one’s like me that ordered from them directly and am billed by them monthly so it’s not like they couldn’t know. Thus, do not
buy if you already have two that work!
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 10, 2024
Hello, Beachbeatle. Thank you for sharing this information with us. Please be advised that it is possible to register up to 20 or more devices to a single Roku account and access them simultaneously. As you have encountered an issue, we would like to offer our assistance and gain a better understanding of your concerns. We encourage you to visit our online support at http://support.roku.com/contactus so that we can thoroughly assess this matter. Your feedback is really important to us and helps us improve our products and services.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Everything so much better.
on January 3, 2024
Posted by: Anthony Escher
from Coralville,Iowa
The picture seems better. I love that the remote is chargeable now I could go on all day.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on January 3, 2024
Posted by: Moon
from Austin, tx
I started with one. I now own 4 so they are good..
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it!!!
on January 3, 2024
Posted by: Kathy Heil
from South Elgin, IL
I love our Roku!!! It’s easy to use and has a great selection of channels
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on January 3, 2024
Posted by: jerry37
from office
Huge improvement over previous model. Beside improved picture the ultra has plug in features not previously available. Also square shape stay's in place on a flat surface
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku Problems
on January 3, 2024
Posted by: Abilene
from NC
I purchased one of these this past summer while on sale. I didn't connect it until recently and it has been nothing, but problems. I contacted Roku...no answer back.
Here is what I have experienced; sound just suddenly for no reason gets extremely loud, picture most of the time looks like it was filmed at night (dark), then all of a sudden it will brighten up to normal, but it will not hold that picture. When you are surfing for a movie to watch and stop and click on one to get info (story line) it will blink to a black screen a couple of times before it will hold the picture??? This unit has problems and they need to be recalled and replaced with a new unit without these problems. Oh, I have used it on a Sony and a Samsung TV sets not some off brand, same problems with two different name brand TVs...no, the Roku. AND I LOVE ROKU, PLEASE FIX.
Here is what I have experienced; sound just suddenly for no reason gets extremely loud, picture most of the time looks like it was filmed at night (dark), then all of a sudden it will brighten up to normal, but it will not hold that picture. When you are surfing for a movie to watch and stop and click on one to get info (story line) it will blink to a black screen a couple of times before it will hold the picture??? This unit has problems and they need to be recalled and replaced with a new unit without these problems. Oh, I have used it on a Sony and a Samsung TV sets not some off brand, same problems with two different name brand TVs...no, the Roku. AND I LOVE ROKU, PLEASE FIX.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Overall, good, but remote, not so much
on January 3, 2024
Posted by: JLAV
from Florida
I like the product, but the remote comes with rechargeable battery. Sounds good, unless you forget to plug it in to recharge. Want the old, change the battery option.
I would recommend this to a friend!
Written by a customer while visiting roku.com