Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Fantastic purchase
on January 5, 2024
Posted by: Plasterman215
from Philadelphia
The best streaming system I have ever used. Would highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
It would be perfect if not some some annoyances
on January 5, 2024
Posted by: Anonymous
I love how responsive it is and how well it connects to my WiFi, the remote also is comfy and the app selection is perfect for me.
My biggest gripe is that some content will not play stutter-free no matter what, due to a limitation in how the device matches framerate, and this makes it both better and worse to watch on than my TV’s native apps (I’m 100% certain this is an issue across Rokus in general and not my settings unfortunately)
I also wish the ads on the Home Screen were more limited or ideally that there was an option to remove them permanently, maybe for a small one-time fee
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku devices...I have several.
on January 5, 2024
Posted by: Debz66
from Lockport, NY
This Roku Ultra is awesome. It has better wifi reception for my TV in a wifi challenged area of my house. It has eliminated my dropped signal issues. Love the rechargeable remote control...no more batteries. Have also used the earbuds with remote when my neighbors get too noisy. Also love the "What to Watch" on the menu screen. Overall just love Roku devices!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Device When You Cut The Cord
on January 5, 2024
Posted by: MissEileen
from Old Town, FL
I recently decided to disconnect the satellite service we had for years. The hubby and I only watch a few channels and those were subscriptions so I thought about Roku. A friend has one and is very happy with it so I ordered one for us.
The Roku was so easy to set up. It's also easy to add streaming services.
I didn't have to study anything to figure out how to use it.
Very user friendly.
Love it!
The Roku was so easy to set up. It's also easy to add streaming services.
I didn't have to study anything to figure out how to use it.
Very user friendly.
Love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Ok
on January 5, 2024
Posted by: Zoli20ga
from Millbury Ohio
I have had this Roku for a couple months and it is ok overall. It needs to be reset about once a week for the sound going out. The vokume leveling does not work at all but for the kost part it is adequate
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Zoli. Thank you for sharing your experience with us. For a quick fix, it is essential to verify that your device is running the most recent software version. This will significantly enhance to achieve optimal performance and access to the latest features. To confirm, please proceed to Home > Settings > System > Software Update > Check Now. Additionally, not all device is supported for Volume Mode. Check this link for those devices supported at https://support.roku.com/article/226802507#section-3. To check the model of your device press Home>Setting>System>About. For additional help, please visit us online at support.roku.com/contactus.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Latest
on January 5, 2024
Posted by: Steve
from PA
I particularly like the rechargeable lithium battery in the remote. So much better than AAA. It was also nice that the remote automatically connected with the TV so I can mostly get rid of that remote.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Roku Ultra 2024
on January 5, 2024
Posted by: Runner97
from Glenview, IL
We have 6 tvs and 6 Roku's. 5 of them are Ultra's. We use them all the time and love how they operate. They are 5 Star except for one issue. This latest Ultra is connected to a new 85" Samsung TV, which is connected to a Yamaha Receiver via an Optical Cable and converter. The Yamaha is connected to Bang & Olufsen speakers. When playing the TV thru Cable, I can get incredible volume. This is not the case when playing thru the Roku. I researched this and found that others have commented on the same thing. I'm not sure what can be done about this issue, but it would be nice to get the same volume.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Not all that great
on January 5, 2024
Posted by: Vettefever
from Ohio
I bought this because I have the less expensive Roku in my bedroom. I thought this would be a good buy. It was half off. I can't get my surround sound to sync up with the Roku picture no matter what I try so the people's voices are ahead of the picrure so I have to listen to any programs on my headphones. Also I have Sirius XM radio. I clicked on a music channel to listen to some music but now it won't let me go back to the Sirius menu to choose another channel, it is stuck on the one channel. I have searched the internet for help but can't find any solutions for either problem.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com