Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Clear picture/ No Studdering
on January 7, 2024
Posted by: James
I was having studdering/ blurry problems with the firestick, especially with live sports. I switched to the Roku and my picture is crystal clear. I am a very happy sports fan again!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on January 6, 2024
Posted by: lvau1231
from Birmingham Al
I bought this as a replacement for a unit that was only 11 months old and started overheating. I love this unit but feel that it should have lasted longer than almost a year.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, lvau1231. Thank you for sharing your thoughts with us. We are keen to provide assistance and gain further insight into this matter. In the meantime, please try this simple step, carefully unplug the power cable from your Roku player and allow it to cool down. Avoid placing your Roku in a cabinet or other closed space, or on top of other electronic devices. You can also try installing a free HDMI extender to move your Roku away from the back of your TV. Lastly, Once your Roku has cooled down, plug the power cable back in and wait for it to power on. If the issue persists, feel free to contact us at http://support.roku.com/contactus. Your feedback is really important to us and helps us improve our products and services.
We’re always here to help!
Roku Customer Advocate
We’re always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Works Great
on January 6, 2024
Posted by: Ben Stix
from Juneau, Alaska
Works great and has a better app selection than my Samsung TV. So far every app that I've looked for I've found. The remote is much better than my TV remote and I like the fact that it comes with the option to listen through earbuds.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Everything is good except the earphones.
on January 6, 2024
Posted by: Randy
from San Diego
This model is better than the other ones i had. Im not satisfied with the earphones that came with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent features.
on January 5, 2024
Posted by: Lisa
from Dallas
I Love cutting the cord. No more cable bills. I get to really choose the channels I want. LOVE IT!!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Convenient and useful but remote is problematic
on January 5, 2024
Posted by: Emme Kay
from Roseburg, OR
Bought this for my mother but the remote has some major issues with not working, and is very difficult to trouble shoot, even with the online help tips.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good unit ...but
on January 5, 2024
Posted by: Jam3
from Appleton, Wi
I like my ultra because I can hook it up with an ethernet cable vs Wi Fi, the remote feels a little cheaper then the one that came with my older ultra, my biggest hang up with Roku in general is that you still can't operate a sound system with there remotes, If I could it would for sure be a 5 star .
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
I liked the features.
on January 5, 2024
Posted by: Hank
from Escondido Ca
After a little while the remote control volume button began to react erratically when you pushed to increase the volume it would just zoom to max volume and in decreasing the volume it would do the same zoom to zero volume.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com