Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
friendly, functional, and fun!
on January 8, 2024
Posted by: Jay45
from Faber, VA
user interface is easy to learn, apps are plentiful, don't miss the use of a web browser, available on other devices, feels safer and more stable with less stress and more enjoyment!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Its pretty reasonable
on January 8, 2024
Posted by: Anonymous
from New York
have issues with YouTube but only some uploads, cnt work out what the deal is as they play fine on pc....and ads play fine, but certain videos on youtube are screwy.
Also.....any idea on why there isnt an off button and only a sleep after 20 mins mode (with re-awake when you hit remote).
Also.....any idea on why there isnt an off button and only a sleep after 20 mins mode (with re-awake when you hit remote).
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Cable finally circumcised
on January 8, 2024
Posted by: Wildcat
from Detroit
Allayed fears of cable withdrawal.
Operable and intuitive despite my being analogish.
Operable and intuitive despite my being analogish.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Easy to set up, but performance is inconsistent
on January 8, 2024
Posted by: jerdia
from California
Bought the Ultra to replace the basic model that occasionally needed to "restart" when navigation became erratic or jumpy. The Ultra is a little faster, but it also seems to need to be restarted to keep things running smoothly. Now the remote seems to want to skip or jump items I try to select. Needless to say, I am very disappointed with a product that is not problem free and does not perform in a consistent fashion.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 30, 2024
Hi there, thanks for sharing. We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
great improvement in picture and sound!
on January 8, 2024
Posted by: wayne
from New Orleans
Replaced the basic model I had for a few years and was tremendously impressed with the HD quality of audio and video on almost all apps.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Ultra is ultra fabulous
on January 8, 2024
Posted by: JoyC
from Florida
I was having a lot of connectivity issues with my regular Roku. Also I bought the ultra everything is instantaneous practically. Hoping I don't ever have the same problems I had with the other unit.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Remote is too sensitive.
on January 8, 2024
Posted by: Dont know
from Houston tx
The remote is too sensitive. It keeps skipping selections and it needs to be recharged constantly
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
I'm so glad I switched to Roku Ultra!
on January 8, 2024
Posted by: Former Fire Stick User
from Fort Worth, TX
Streaming with FireStick had become so painfully bad that we actually considered going back to cable or satellite. My brother recommended Roku so we tried it and WOW what a difference. No buffering, no interruptions during viewing no matter which channel we're viewing! So easy to set up! I do recommend putting the Roku app on your phone, first. That made is simple and quick to get Roku set up on the TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com