Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
great product
on January 11, 2024
Posted by: Bob T 42
from NC
i like this unite its extremely easy to operate and everone on the house likes it also
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Volume control a plus
on January 11, 2024
Posted by: AK Jay
from Alaska
My first Roku did not have any volume control and was a pain having to use two separate devices. The Ultra is much better in that regard, doesn't seem that much faster
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy way to stream apps
on January 11, 2024
Posted by: Damiano
from Eugene Oregon
This is my fourth Roku and I have to say that I like the current way of connecting with the remote over the sound impulse method.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote control doesn’t work well it sticks mash
on January 11, 2024
Posted by: Mack
from Silver Creek Ms
It sucks the remote is messed up !!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Remote volumn is out of control
on January 11, 2024
Posted by: NC13
from Middletown NY
When raising or lowering the the volumn on the remote the it seems to runaway. When raising the volume it flies way up to the top volumn and same when lowng the volume. Constently righting with the volumn botton. Also hate the fact that the remote is recharagable. so when its drained the remote is unsuable until its charged. Easier just to replace the batteries.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello! Thanks for sharing. This sounds a bit unusual. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, please navigate to Home > Settings > System > Software Update > Check Now. Kindly notify us if the issue persists at http://support.roku.com/contactus to facilitate a comprehensive analysis of this matter.
We’re always here to help!
Roku Customer Advocate
We’re always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Roku remote has a small problem
on January 10, 2024
Posted by: Dbase
from Missouri
Overall the new latest roku ultra is really improved over the 5 yr old model it replaced. One minor but irritating issue with the remote control. When using the arrow keys, each press causes the movement to jump one or two selections. So i have to toggle back and forth until I got to my actual destination. It behaves this way only intermittently.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Ultra Fine
on January 10, 2024
Posted by: Jimmy
from SC
I purchased the Ultra because it was on sale. I really enjoy the plug-in head phones. All Rokus should have this feature.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on January 10, 2024
Posted by: Bob57
from Limon, CO
Like the ability to use one remote to control all the apps for TV viewing.
I would recommend this to a friend!
Written by a customer while visiting roku.com