Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
3
Seems like it's going downhill
on January 13, 2024
Posted by: Dave
from Berkeley Springs WV
My last unit went bad after about a year and a half. My new one is not staying connected. My wi+-fi is working fine on other devices. I have to reconnect it .
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello, David. Thank you for letting us know. We’re happy to help fix this issue. To start, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, try to reset your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love the features!
on January 12, 2024
Posted by: Clarke
from Madisonville, Ky
This is the 1st time having ROKU. I love the features and different options it offers
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
4K but still helps my HD 1080 tv look better
on January 12, 2024
Posted by: Fstarr
from Kingman AZ
Good product resolved wireless issues because it has a network jack.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Great Streamlined System (Remote is Finicky)
on January 12, 2024
Posted by: klsjersey
from Winston-Salem, NC
Love the features, clarity, speed, battery recharger and voice commands of the Roku. One complaint is the buttons on the actual remote are very finicky. For example when you click on the volume once. It responds as though you clicked it two, three or even four or five times. This is true for several of the buttons. Very annoying and grow more irritating every day.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on January 12, 2024
Posted by: gstens69
from Nephi, UT
It took awhile to get familiar with all the features. I really enjoy using my Roku now. There are a variety of shows/movies at my fingertips.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on January 12, 2024
Posted by: AWalker
from Odessa, TX
Glad I've cut the classic cable cord and went Roku with this model which turned out to be a super easy transition. It's affordable and what's available using it is beyond my wildest imagination.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
High Quality Ultra
on January 12, 2024
Posted by: Gator
from Charleston SC
This is a good box that captures WiFi very well. I'd give it 5 stars but Roku cheapened it by deleting the optical port.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
New controller miles above old
on January 12, 2024
Posted by: Sharon
from Des Moines, IA
Love that new controller is basically plug and play. No need to use tv remote. No more batteries.
I would recommend this to a friend!
Written by a customer while visiting roku.com