Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Works great!!
on January 15, 2024
Posted by: Tds47
from Stamford, ct
Like the charging of the remote via USB to the base.
All functions work as expected.
All functions work as expected.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy streaming
on January 14, 2024
Posted by: STBgoBills
Easy to set up. Love using iPhone for remote. Bluetooth sound is really convenient.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Roku plus
on January 14, 2024
Posted by: Roku plus
from Cincinnati ohio
We bought this unit to cut the cable and I would give it a 6 out of 10 on reliability. The unit keeps showing that the HDMI connection issues. We went and bought the top of the line new cable but it really didn’t help . So for now we just keep resetting it to watch tv !!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello there, thanks for sharing your experience with us. If your Roku displays an "HDCP Error Detected" message or a purple screen, it might be because the HDMI link doesn't support HDCP, a copy and content protection technology. This could be due to a TV or AVR that doesn't support HDCP or a faulty HDMI cable or connector. Changing the Display Type will mostly fix the issue. To do so, press Home>Setting>Display Type. For guidance you can refer to this link at https://support.roku.com/article/208755468#section-1. if the issue persists visit us online at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
It does what I need it to do...mostly
on January 14, 2024
Posted by: Ferret14
from Craig, CO
This device allows me to stream the channels I want and allows me to listen via headphones so I don't disturb my neighbors. The only place it's lacking is that I can't find a way to connect to my Roku speaker bar and bass speaker. Granted, that isn't so important with my desire to not disturb my neighbors, but every once in a while I do want to listen without headphones and, lets face it, the speakers in the TV are never all that good.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Nice upgrade!
on January 14, 2024
Posted by: HMart11
from Boston, MA
Had the previous model for some time and things were getting sluggish and frustrating. This model is snappy and thankfully, kept a fair amount of my passwords. Really love Roku! Hope to get another for the other TV soon!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Reasonable price
on January 14, 2024
Posted by: Red1Carly
from Killington, Vt
Enjoy watching my streaming services; However, difficult to find live local news.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great streaming!
on January 14, 2024
Posted by: LizSoFL
from South Florida
Great device for streaming. Software update for Roku easy but consistently get message that remote pro 2 software update needed but system update doesn’t do it. This is a problem
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great product minus the remote
on January 14, 2024
Posted by: UtAvsFan
from Utah
So far this has been a great product. It recognized that my TV had the ability to play higher definition and showed me how to update those settings on the TV. The apps work great and I like being able to customize the background and screensaver. The reason this doesn't get a full 5 stars though is because even though I have the screensaver to be pictures I uploaded, it doesn't always play that screensaver. Also the inability to change the preset buttons on the remote is highly frustrating. There are two other buttons where I can create my own shortcuts but it would be best if I could have more by customizing/changing the others. (I don't have Paramount+, Apple TV, Netflix so those are now wasted buttons and wasted space on my remote)
I would recommend this to a friend!
Written by a customer while visiting roku.com