Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
2
Frustrations
on January 17, 2024
Posted by: Hickam
from Kansas city
Replaced another Roku device, took 4 chat sessions and 8 hours to resolve issues.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there. We’re sorry to hear about your experience but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Works alot faster with my Tablo
on January 17, 2024
Posted by: Anonymous
from Greenville, Ny 12083
It works better with the Tablo, I have a roku express everything works fine on that except the Tablo app, Picture always freezes up, bought a second roku express did the same thing. so We decided to buy the Roku ultra and no issues with any apps or the Tablo
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good, but acts differently on different TVs
on January 16, 2024
Posted by: RolandW
from Midwest USA
I got two. One works flawlessly on our living room Vizio TV, which is fairly new. But the one I connected to our much older RCA TV in the bedroom has a few quirks. Whereas the remote set itself up in the living room and just works, it took a lot of fiddling with codes to find one (for an entirely different brand TV) that would let me control the volume and on/off for the RCA. The volume and mute controls now work well, as does the power button for turning the TV on. But when I want to turn it off, I have to press the power button 8 to 12 times. Also, on YouTube videos, I can't hear the first few seconds of audio. Same with the commercials. I've read complaints about this online and there doesn't appear to be a solution. Battery life on the remotes is excellent. Considering how quickly our older Roku remotes eat AAA batteries, I was afraid these rechargeables would be short-lived since they are powering earbuds too. But I can go at least a week without a charge.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Hard of hearing
on January 16, 2024
Posted by: Pwoods1273
from Parlin NJ
A great device, I have multiple devices in various rooms. What am my suggestions would be when the device is lost you have a button on the main box which starts a sound. If you can make this sound louder, it would be helpful for those who have hearing problems, if you could have a light flashing, it would help those who have eye problems. oh and all it’s a great product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Great device... except for one thing
on January 16, 2024
Posted by: sdannenfeldt
So, we were replacing an older amazon fire stick and went with a Roku. Initially we were very happy with the product-- easy to use, clean interface, good performance. However, we quickly realized that when we watched videos on Plex-- which we do every day-- that they were unwatchably dark. It turns out that there's a longstanding Roku bug where it mis-encodes video files from Plex. Since that was an essential function in our house, we had to return the device.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello! We appreciate you sharing with us. Have you tried troubleshooting using our support page? https://support.roku.com/article/208755548 If you still can't play videos from one channel after trying our suggestions, and videos from other channels play fine, contact the channel provider's customer support team. Channels on Roku are managed by the developers themselves. In this case, there's likely an issue within that specific channel that needs an update from the channel developer. If you still encounter the same issue again, please let us know at https://support.roku.com/contactus so that we can properly address this issue.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great!
on January 15, 2024
Posted by: Ellenj
from Tucson
I love Roku. I am so happy. I am able to get whatever I need and am happy to not have to use Comcast.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Ease of use -better than I expected
on January 15, 2024
Posted by: Dee P
from San Diego CA
Reception of streaming apps is so much better than smart tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 15, 2024
Posted by: stevelfink
from salisbury, n.c.
We are very pleased with our new roku and remote. They operate excellently with our 4k smart tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com